Is this list official?

No. It is a directory of each organisation's own published bereavement route, read off their own page and dated. Valoren is not affiliated with, endorsed by, or acting as agent for any organisation listed. Every entry links to the source page so you can check it yourself, and each carries the date we last read it. Where an organisation's route could not be read from their own page — because it renders client-side or sits behind bot protection — we left them out rather than copying a number from a third-party directory.

Does Tell Us Once cover the banks?

No. Tell Us Once reaches government: HMRC, DWP, the Passport Office, DVLA, your local council, Veterans UK, Social Security Scotland, and several public-sector pension schemes. It does not reach banks, building societies, insurers, utilities or telecoms. Those still have to be told one by one, or through the Death Notification Service where the institution is a member. This is the single most common misunderstanding about the service.

If I use the Death Notification Service, is the bank done with?

No — it notifies, it does not close anything. Santander's own bereavement page states it plainly: the service tells them of the death, but you still have to complete their bereavement form before an account can be closed or ownership transferred. Treat the service as the way to stop the accounts being live, then expect a second, institution-specific step for each one. The service also warns that if money or property needs releasing urgently, you should speak to the bank directly first.

Why do the probate thresholds differ from bank to bank?

Because each bank sets its own. There is no statutory figure at which a bank must see a grant of probate — it is each institution's own risk policy, which is why the published figures here differ so widely from one bank to the next. Some banks publish no figure at all — NatWest, Lloyds and Halifax decide case by case — while HSBC publishes two, £50,000 with a will and £25,000 without, and can still ask for a grant below them. Never assume one bank's figure applies to another, and be wary of third-party lists that quote a threshold the bank itself does not publish — we found exactly that on one entry here.

How many copies of the death certificate should I order?

More than one, because the organisations here do not agree. Barclays, Santander and Nationwide accept a photocopy; Lloyds' page asks for an original from the registrar; Starling wants a copy but also a certified copy of your own photo ID. BT and DVLA say they do not need the certificate at all. Since several want a document in hand at the same time, one certificate becomes the bottleneck — and the organisations that need nothing are the exception here, not the rule.

An entry is out of date, or an organisation is missing. What then?

Check the source link first — it is the authority, not this page. Every entry shows the date we last read the organisation's own page, and SONAR — our own weekly watch over every figure and link this site publishes — re-checks each link and flags a route that has moved or a phone number that no longer appears on the page. What SONAR cannot do is edit an entry: a person re-reads the page and re-stamps it, because a robot writing a phone number into a bereavement directory is exactly the failure this format exists to prevent. Organisations are missing where we could not read their route from their own page; the data file names them rather than quietly omitting them.

UK Bereavement Contacts — Bank & Provider Routes (2026)

The register

194 records, 13 sectors — the mark tells you which before you read the name.

Provenance of everything below

Every entry was read from that organisation’s own live bereavement page on the date stamped against it, and links straight back to it. Nothing here comes from a third-party directory, a search snippet, or memory. Last read 10 October 2026.

We are not affiliated with, endorsed by, or acting as agent for any organisation listed. Routes and phone numbers change.

SONAR — our own weekly watch over every figure and link this site publishes — re-checks every link here and flags one that has moved, but it cannot edit an entry; a person re-reads the page and re-stamps it. If an entry and the source page disagree, believe the source page and treat ours as stale.

Where a route could not be read from an organisation’s own page, that organisation is left out and named as left out, with the reason — 27 of them, listed under the directory.

Two services tell several organisations at once

Start here, because telling one service is less work than telling fourteen. Between them these two cover most of government and many of the banks — but neither covers everything, and the gap is where people lose weeks. Read the limits as carefully as the routes.

Tell Us Once

Government

Set up by the registrar when you register the death — they either complete it with you or give you a unique reference number to use online or by phone.

Tell Us Once — how to tell them, by channel
Channel	Contact detail
Online	GOV.UK Tell Us Once service, using the reference number the registrar gives you
Phone	The registrar gives you the number to call (Relay UK available; a BSL video relay service exists)
In person	At the register office, when you register the death

One submission reaches

HM Revenue and Customs (HMRC)
Department for Work and Pensions (DWP)
Passport Office
Driver and Vehicle Licensing Agency (DVLA)
The local council
Veterans UK
Social Security Scotland
Some public-sector pension schemes, including the Armed Forces, Civil Service, Local Government (LGPS) and NHS schemes

Have ready

The Tell Us Once reference number from the registrar
The surname of the person who died and the date they died
Name, address and contact details of the executor or administrator
If there is a surviving spouse or civil partner: their name, address, telephone number and National Insurance number or date of birth
If not: the name and address of the next of kin
If they died in a hospital, nursing home, care home or hospice: the name and address of that institution
Their National Insurance number if they were paying into or drawing from a listed public-sector pension scheme

Worth knowing

It does not reach banks, building societies, insurers, utilities or telecoms — those still have to be told one by one.
It also tells some public sector pension schemes, so that future payments stop: the Armed Forces Pension Scheme, the Civil Service Pension Scheme, Local Government Pension Schemes, NHS Pensions (NHS staff in England and Wales), the Pension Protection Fund and Financial Assistance Scheme, and Scottish Public Pensions Agency schemes. It does not tell the Student Loans Company or Teachers' Pensions.
You must use the service within 28 days of getting your reference number.
Available only if the person was living in England, Scotland or Wales. Not available for Northern Ireland, or if the person lived abroad permanently.
The death must have been registered, or reported to a coroner with a final or interim death certificate in hand.
You need permission from the surviving spouse or civil partner, next of kin, executor or administrator before giving their details.

gov.uk/after-a-death/organisations-you-need-to-contact-and-tell-us-oncetheir own page, and the authority · checked 30 September 2026

Death Notification Service

Multi-institution service

One free online submission notifies every member bank and building society at the same time.

Death Notification Service — how to tell them, by channel
Channel	Contact detail
Online	Free online form at deathnotificationservice.co.uk

Have ready

Details of the person who died, entered on the online form (the service lists what it needs before you start)

Worth knowing

Notification only. Santander’s own bereavement page states plainly that the service tells them of the death but you still have to complete their bereavement form before an account can be closed or transferred — expect the same of other members.
Validation checks mean the notification reaches the institutions on a published timetable rather than instantly: for a Monday submission, by 4pm Tuesday if sent before noon, by 4pm Wednesday if sent after noon.
The service’s own guidance: if the case is urgent or complex — money or property needing release from the estate quickly — speak to the bank or building society directly first.
If someone has already notified the service about the same person, it stops you and directs you to its contact centre.
Members are listed on the service’s own site; it does not cover every institution.

deathnotificationservice.co.uktheir own page, and the authority · checked 20 August 2026

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The directory, organisation by organisation

Nothing here is hidden behind a click. Every route, every set of opening hours and every document list is on the page, so you can search it, print it, or read it on a phone in a hospital corridor.

ContentsTap a sector to narrow the list, then tap a name to go straight to its card.

Bank

41 entries

Barclays

Bank

Online notification form (their stated first route — no call or visit needed), or phone, branch, or post.

Barclays — how to tell them, by channel
Channel	Contact detail
Online	“Notify or add documents” form on the page — you can return later to add documents
Phone	0800 068 2238, then option 2 for the bereavement teamPage cites its standard Monday-to-Friday line hours
Post	Bereavement Service Centre, Barclays Bank PLC, PO Box 1495, Pallion Trading Estate, Sunderland SR5 9YB
In person	Any Barclays branch

Have ready

The death certificate provided by the registrar — original or photocopy. Interim death certificates, coroner’s certificates, and non-UK certificates translated into English are also accepted
An account settlement form, confirming who is legally responsible for the estate and where money should be sent
A grant of probate, grant of confirmation or letters of administration if the sole accounts total more than £50,000

Worth knowing

They issue a bereavement reference number beginning BRV — quote it on every later contact.
Sole accounts are frozen within 24 hours of notification; joint accounts stay open in the survivor’s name.
No probate is needed for joint accounts.
Barclays Partner Finance is not notified automatically — it has to be told separately.

barclays.co.uk/what-to-do-when-someone-diestheir own page, and the authority · checked 20 August 2026

HSBC UK

Bank

Online “Share bereavement details” portal, available 24 hours a day — their stated quickest route. Phone and branch alternatives.

HSBC UK — how to tell them, by channel
Channel	Contact detail
Online	“Share bereavement details” portal — submit a notification, then use the reference number they send to upload documents later
Phone	0800 085 1992 (+44 (0)114 252 0249from outside the UK)08:30–18:00 Monday to Friday, 09:00–14:00 Saturday, excluding public holidays
In person	Any HSBC UK branch

Have ready

The customer’s death certificate
The will, or a grant of probate, if you are named executor and want to open an executor bank account
A grant of probate or letters of administration — HSBC publishes amount limits above which they ask for one (£50,000 with a will, £25,000 without), and may still ask for one below those limits

Worth knowing

HSBC UK publishes explicit amount limits, and reserves the right to override them. On their own “What to do when someone dies” page: “Amount limits (UK residents): If there is a will (Grant of Probate): £50,000. If there is no will (Letters of Administration): £25,000” — followed immediately by “Every situation is different... We may still ask for a Grant of Probate or Letters of Administration even if the balance is below the amount limits above.” So the limits are real but not a guarantee. Read from hsbc.co.uk/help/life-events/bereavement/what-to-do-when-someone-dies/ on 2026-09-02.
Third-party guides sometimes quote these same limits without saying where they come from. These two are HSBC’s own published figures, read from their own page on the date below — but the limits are a starting point, not a promise: HSBC can still ask for a grant below them.
The portal lets you upload the death certificate, will or grant of probate without re-entering your details.

hsbc.co.uk/help/life-events/bereavementtheir own page, and the authority · checked 2 September 2026

Lloyds Bank

Bank

Online bereavement form — their stated quickest route. Phone alternative, seven days a week.

Lloyds Bank — how to tell them, by channel
Channel	Contact detail
Online	Online bereavement service linked from the page
Phone	0800 015 0012 (+44 (0)1733 261630from abroad)8am to 6pm, 7 days a week

Have ready

The death certificate — their page asks for an original copy from the registrar. An interim death certificate or a coroner’s certificate is also accepted
A grant of probate or letters of administration where one is needed; they tell you whether it is

Worth knowing

You do not need the official death certificate to make the first notification — their page says telling them early helps protect the accounts from fraud.
A separate line, 0800 056 0171 (Monday to Friday 9am to 5pm), is for cases where Lloyds itself is named as executor.
Their page notes the grant of probate usually takes 8 to 16 weeks to come back from the Probate Registry, and administering an estate 9 to 12 months.
Being told about a death at Lloyds does not tell other organisations outside Lloyds Banking Group.

lloydsbank.com/help-guidance/support-and-wellbeing/life-events/bereavement.htmltheir own page, and the authority · checked 20 August 2026

Halifax

Bank

Online bereavement form — their stated quickest route. Same group bereavement line as Lloyds.

Halifax — how to tell them, by channel
Channel	Contact detail
Online	Online bereavement form linked from the page
Phone	0800 015 0012 (+44 (0)1733 261630from abroad)8am to 6pm, 7 days a week

Have ready

The death certificate — an interim death certificate or a coroner’s certificate is also accepted
A grant of probate where one is needed; their page says they may not need to see it, depending on the products held

Worth knowing

Halifax, Lloyds Bank and Bank of Scotland share one Lloyds Banking Group bereavement route — one notification covers the group’s own brands, but not organisations outside it.
0800 056 0171 (Monday to Friday 9am to 5pm) is the line for cases where Lloyds or Bank of Scotland is named as executor.
Mortgage payments remain due, but their page states they do not expect payments to be made for up to 18 months from the date of death while probate is obtained — the amount owed increases in the meantime.

halifax.co.uk/helpcentre/support-and-wellbeing/life-events/bereavement.htmltheir own page, and the authority · checked 20 August 2026

NatWest

Bank

Online form — their stated fastest route. Phone, webchat and branch alternatives, all open to next of kin, executors and solicitors.

NatWest — how to tell them, by channel
Channel	Contact detail
Online	“Complete online form now” on the page
Phone	0800 161 5903 (Relay UK: 18001 0800 161 5903)9am–5pm Monday to Friday, excluding bank holidays
In person	Any NatWest branch — documents can be accepted there

Have ready

The death certificate and the will, where you have them — the form asks whether you hold them
Documents can be handed in at a branch, and webchat will help you find the best way to send them

Worth knowing

Anyone can complete the form, but their page states the estate can only be closed after they have spoken to the closest next of kin or the executor.
Webchat is available Monday to Friday 8am–5pm — a wider window than the phone line.

natwest.com/life-moments/bereavement.htmltheir own page, and the authority · checked 20 August 2026

Santander UK

Bank

Online form, phone, branch or post — four published routes.

Santander UK — how to tell them, by channel
Channel	Contact detail
Online	“Notify us online” form on the page
Phone	0800 587 58708am–6pm Monday to Friday, 9am–2pm Saturday, closed Sunday
Post	Their Bereavement Centre — the page gives the address alongside the documents it wants sent there
In person	Any Santander branch

Have ready

Proof of death: the original death certificate, a certified copy or a photocopy. An interim death certificate or a coroner’s certificate is also accepted
A grant of representation or probate if the total value of all sole-name accounts is more than £50,000
Funeral or florist invoices and the original death certificate, if you want funeral costs paid from the account

Worth knowing

Santander is a Death Notification Service member, but their own page is explicit: the service only tells them of the death — you still have to complete their online or postal bereavement form before an account can be closed or ownership transferred.
Funeral director or florist costs can be paid from the account before a grant of representation or probate is issued.
Any remaining borrowing balance is passed to their probate partner, who usually makes contact within 30 days.

santander.co.uk/personal/support/customer-support/bereavementtheir own page, and the authority · checked 20 August 2026

TSB

Bank

Online form — their stated fastest route, but photo ID is mandatory to complete it. Phone, video call and branch alternatives.

TSB — how to tell them, by channel
Channel	Contact detail
Online	Online bereavement form (DocuSign) — needs a smartphone or tablet with a camera, photo ID, and an email address
Phone	0345 835 7834
In person	Any TSB branch, or a face-to-face video call, bookable online and available 7 days a week

Have ready

Photo ID — a driving licence or passport — photographed for the online route. Without it you have to notify another way
An email address, so they can contact you about the accounts
The death certificate, original or a copy
A funeral invoice, if applicable

Worth knowing

The online form expires after 60 minutes for security; your information is saved and you sign back in with Government ID to continue.
Any next of kin or executors you name on the form are emailed a copy to sign digitally — account closure begins once everyone has signed.
There is a separate online route for legal-service representatives.
Re-read 2026-09-24: the page moved to Help and support, Bereavement and coping with loss; 0345 835 7834 and the online form (DocuSign) confirmed there.

tsb.co.uk/help-and-support/bereavement-and-coping-with-loss.htmltheir own page, and the authority · checked 24 September 2026

Monzo

Bank

Online form at monzo.com/bereavements, or email. No phone route is published on their own bereavement pages.

Monzo — how to tell them, by channel
Channel	Contact detail
Online	Form at monzo.com/bereavements — your email is verified first, then you can share details and upload documents
Email	bereavements@monzo.com

Have ready

The email address on the account
A scanned copy or clear photo of the death certificate — most formal UK and international records are accepted, translated into English if the document is not in English
The grant of probate, letter of administration or will
If you are the next of kin: your relationship to the person who died, and proof of identity — a driving licence or passport

Worth knowing

They state they reply within 3 business days.
Anyone can tell them about a death, but on repaying money their bereavement guide says they take directions only from the executor of the estate, the next of kin, or a solicitor working on behalf of either.
Their release limit is on a separate help article, not the bereavement page: below £25,000 an indemnity form (and ID) is enough; above £25,000 they also need the grant of probate or letters of administration. Help article 'Balance transfer when a Monzo account holder passes away', re-read 2026-09-24.
Their page says to share what you have; you are not expected to have everything at first contact.

monzo.com/bereavementstheir own page, and the authority · checked 20 August 2026

Starling Bank

Bank

Phone or email, 24 hours a day, seven days a week — documents follow by email or post.

Starling Bank — how to tell them, by channel
Channel	Contact detail
Phone	020 7930 445024/7
Email	help@starlingbank.com — address it to the Bereavement Team
Post	Bereavement Team, Starling Bank, 5th Floor, London Fruit and Wool Exchange, 1 Duval Square, London E1 6PW

Have ready

A copy of the death certificate or coroner’s certificate
A certified copy of your photocard driving licence or passport — certification is not needed if you are yourself a Starling customer
A grant of probate or letters of administration if the account balance is more than £30,000

Worth knowing

Once they have the documents they usually transfer the money within 2 working days; anything owed to Starling is settled first.
Third-party guides widely quote a £10,000 probate threshold for Starling. Their own page says more than £30,000 — checked 2026-08-20.

starlingbank.com/faq/customer-support/bereavementtheir own page, and the authority · checked 20 August 2026

Chase UK

Bank

Phone, post or email direct to Chase’s own Bereavement Team; Chase also promotes the multi-bank Death Notification Service (DNS) online form first for people notifying several banks at once, which skips the death-certificate copy and ID checks and gets a reply within 10 working days.

Chase UK — how to tell them, by channel
Channel	Contact detail
Online	Death Notification Service (DNS) online form at deathnotificationservice.co.uk — a multi-bank service, not a Chase-only form; Chase say they’ll respond within 10 working days
Phone	0800 376 3333 (from the UK) / +44 20 3493 0829 (from abroad)
Email	bereavements.uk@chase.com
Post	Bereavement Team, Chase UK, PO Box 17507, Edinburgh, EH12 1PX — include a copy of the death certificate provided by a register office

Have ready

Proof of your identity — a valid UK or international passport, a valid UK or international driving licence, or a UK armed forces card
A copy of the death certificate provided by a register office (Chase can also accept an interim death certificate, a coroner’s certificate of the fact of death, or a death certificate issued outside the UK, translated into English)
A grant of representation if you have one — a grant of probate, letters of administration, or a certificate of confirmation

Worth knowing

Chase recommend the Death Notification Service if you have multiple banks to notify — you won’t need to send a copy of the death certificate or complete ID checks with each one.
No phone opening hours are stated on Chase’s own bereavement page.
Once notified, Chase say communications with the customer may not stop immediately, and apologise for any distress this may cause.

chase.co.uk/gb/en/hub/bereavementtheir own page, and the authority · checked 31 August 2026

first direct

Bank

Online form is first direct’s own stated quickest way to notify them; a phone line (8am–10pm weekdays, shorter at weekends), any HSBC branch in person, post, or the multi-bank Death Notification Service are also offered.

first direct — how to tell them, by channel
Channel	Contact detail
Online	Online notification form at firstdirect.com/help/life-events/bereavement/ — first direct’s own stated 'quickest and easiest way' to tell them
Phone	0113 276 6669 (UK) / +44 113 234 5678 (Channel Islands, Isle of Man and abroad)8am–10pm Monday to Friday, 8am–7pm Saturday and Sunday
Post	first direct, Bereavement Support Team, 40 Wakefield Road, Leeds, LS98 1FD
In person	Any local HSBC branch — first direct is a division of HSBC UK Bank plc and the branch will liaise with the Bereavement Support Team; bring ID, the death certificate or coroner’s report, and a copy of the will if there is one

Have ready

Formal confirmation of the death, such as an original or certified copy of the death certificate or the coroner’s certificate
One form of identification and one proof of address, if the personal representative doesn’t already bank with first direct
A completed closure form to close a sole account
A Grant of Probate (if there is a will) or Letters of Administration (if there is no will) once the account balance passes the thresholds below — first direct may still ask for one even under those limits

Worth knowing

first direct set account limits, for a UK-resident deceased, above which a Grant of Probate or Letters of Administration is needed before money is released or accounts closed: £50,000 where there is a will, £25,000 where there is no will.
Sole accounts are frozen once first direct have been told of the death; joint accounts continue and are moved into the survivor’s sole name.
first direct is a division of HSBC UK Bank plc.
first direct can pay funeral costs (including a deposit against an estimate) or reimburse costs already paid, from the deceased’s sole account, on sight of an invoice or receipt, and can pay Inheritance Tax up to the balance in that account once given form IHT423 from HMRC.

firstdirect.com/help/life-events/bereavementtheir own page, and the authority · checked 31 August 2026

Metro Bank

Bank

Email, phone, post, or visiting any Metro Bank store — Metro Bank present all four as equal options with none called out as quickest; email replies come within 3 working days, and only one notification to Metro Bank is needed to find all of the person’s accounts with them.

Metro Bank — how to tell them, by channel
Channel	Contact detail
Phone	0203 824 4815Monday to Friday, 9am to 5pm
Email	bereavement.services@metrobank.plc.uk
Post	Metro Bank, One Southampton Row, London WC1B 5HA
In person	Any Metro Bank store

Have ready

Proof of death — the original death certificate or a certified copy, an interim death certificate, or a coroner’s certificate
Proof of identification of the person(s) dealing with the estate — for example a valid passport or driving licence
A completed Bereavement Notification Form (BNF)
A Deceased Estates Indemnity Form (DEIF), completed by the personal representative, only needed for balances held with Metro Bank of £5,000.01 to £25,000.00
The original Grant of Probate, for balances of £25,000 or more
The original Will, if there is one

Worth knowing

Metro Bank only need to be told once — they say they can find all of the person’s accounts held with them, and will stop marketing communications, though letters already in the post may still arrive for a short time.
Without a Will, Metro Bank say they can still help collect the estate if the assets held with them total less than £15,000.
For a Safe Deposit Box, ID for named executors/next of kin and (usually) the original Grant of Probate are also needed, and the box must be closed in store.
If Inheritance Tax is due, Metro Bank can pay HMRC directly from the deceased’s account on receipt of a completed IHT423 form from HMRC.

metrobankonline.co.uk/ways-to-bank/i-want-some-information-about/bereavementtheir own page, and the authority · checked 31 August 2026

Revolut UK

Bank

Email only, to bereavement@revolut.com — Revolut don’t take bereavement notifications by phone, post or online form. Existing customers can use in-app chat for general help, but the account-closure process itself runs entirely by email.

Revolut UK — how to tell them, by channel
Channel	Contact detail
Email	bereavement@revolut.com

Have ready

Your ID or passport — a high-quality photo or scan of the original document with all four corners visible
Grant of Probate, Letters of Administration, or an official document stating the heir or rightful person to deal with the assets
Death certificate issued by the registrar — Revolut may accept interim death certificates, coroner’s certificates, or authorised translations of overseas death certificates, and will confirm which apply to your case
An indemnity form (downloadable from Revolut) or the bereavement form, signed by the rightful heir
Power of Attorney, for example if a solicitor is claiming the assets in the name of an heir
Birth and/or marriage certificate, if needed to fully identify the claimant
In the email: the full legal name and date of birth of the person who died, and the phone number and email address linked to their Revolut account; and your own full legal name, email address and relationship to them

Worth knowing

Revolut only communicate about bereavement cases via email — customers can use in-app chat for general assistance, but the actual account-closure process runs by email.
Once they have what they need, Revolut cancel all scheduled outbound payments and paid services, terminate the cards, stop marketing, and tell you everything needed to settle the estate.
Revolut aim to be in touch within 15 days of first contact; depending on complexity and any court proceedings, fully closing the account and releasing the balance can then take from a few days up to a year.
Any stocks, precious metals or cryptocurrency the deceased held are liquidated to fiat and credited to the account balance before the remaining balance is transferred to the inheritor(s) or solicitor.

help.revolut.com/help/more/legal-topics/what-happens-to-a-revolut-account-if-the-account-holder-passes-awaytheir own page, and the authority · checked 30 September 2026

The Co-operative Bank

Bank

The Co-operative Bank’s own stated easiest way is their NIVO mobile app, for uploading documents and messaging the bereavement team; an online bereavement instruction form, phone, or an in-branch appointment are also offered. No email address is published.

The Co-operative Bank — how to tell them, by channel
Channel	Contact detail
Online	NIVO mobile app (upload documents and message the bereavement team), or an online bereavement instruction form on their website
Phone	03457 212 212 (current and savings accounts) / 0345 600 6000 (credit cards)Monday to Friday 8am–6pm, Saturday and Sunday 9am–5pm
Post	The Co-operative Bank Bereavement Team, PO Box 4931, Swindon, SN4 4PL
In person	By appointment at a branch, arranged by calling first — bring original documents

Have ready

A death certificate before certain changes can be made to the person’s accounts
A completed bereavement instruction form, giving the sort code and account number of the person’s account(s)
A certified copy of the grant of probate, or letters of administration if there is no will, if the total value of all the person’s Co-operative Bank and smile accounts exceeds £50,000
Identity verification — the bank may run an electronic identity check through a fraud prevention agency

Worth knowing

Any active cards on the account are frozen and regular payments are stopped once the bank is notified.
Using the online bereavement instruction form, account activity ceases the day after the form is received.
The £50,000 probate threshold is calculated across the person’s Co-operative Bank and smile accounts combined — smile is the Co-operative Bank’s own second brand.
No email address for the bereavement team is published on the page — only the app, the online form, phone, and post/in-branch.

co-operativebank.co.uk/help-and-support/financial-support/major-life-events/bereavementtheir own page, and the authority · checked 31 August 2026

Virgin Money

Bank

Phone is the personal-banking bereavement team’s primary route; an online upload form is offered as an alternative once you already have the death certificate. The page routes callers to a different number depending on account type (personal, Clydesdale/Yorkshire-origin, or business).

Virgin Money — how to tell them, by channel
Channel	Contact detail
Online	Online upload form at upload.virginmoney.com/bereavement/ — usable once you already have the death certificate; up to 10 documents, 25MB max each
Phone	0800 0121590 (personal banking accounts not originally opened with Clydesdale or Yorkshire Bank) / 0800 011 3238 (accounts originally opened with Clydesdale or Yorkshire Bank) / 0800 756 0800 (business accounts)0800 0121590 (personal): Monday to Friday 8am–6pm, Saturday 8am–3pm, Sunday 10am–1pm / 0800 011 3238 (Clydesdale/Yorkshire-origin): Monday to Friday 9am–5pm only, no weekend service / 0800 756 0800 (business): Monday to Friday 8am–6pm
Email	BusinessBereavementTeam@virginmoney.com (business accounts only)
In person	Any Virgin Money branch

Have ready

An original or certified copy of the death certificate
An original or certified copy of the will, if there is one
Grant of Probate, Letters of Administration, or Certificate of Confirmation, depending on the account balance
ID for the person notifying them, and details for the executor, personal representative or professional executor if that isn’t you
A completed form, sent to you after you make contact, if the balance in the Virgin Money accounts is under £50,000 and none of Grant of Probate, Letters of Administration or Certificate of Confirmation has been provided

Worth knowing

Virgin Money aim to close accounts and release money within 5–10 working days once they have everything they need — this can take longer at busier times.
They can usually release money early for urgent costs — funeral costs, fees for grant of probate/letters of administration, and inheritance tax — by paying the provider directly against an invoice, or reimbursing costs already paid.
Virgin Money is now part of Nationwide; if the deceased also held a Nationwide account, that needs notifying separately.
No postal address for the bereavement team is published on this page.

uk.virginmoney.com/service/bereavementtheir own page, and the authority · checked 3 September 2026

Tesco Bank

Bank

Phone their Estates team, or write to them freepost. Their page is explicit that you can tell them even if you are not the executor or next of kin.

Tesco Bank — how to tell them, by channel
Channel	Contact detail
Phone	0345 071 6153Monday to Friday 8:00am–6:00pm
Post	Freepost Tesco Bank Estates Team, PO Box 27009, Glasgow G2 9EZ

Have ready

Their own page does not list the details up front — the Estates team asks for what it needs on the call or by return of post.

Worth knowing

You do not have to be the executor or next of kin to let them know.
The freepost address means no stamp is needed.
Relay UK is supported for hearing or speech difficulties, and a BSL interpreter can call on your behalf.
The 0345 number may come out of inclusive call minutes, depending on your phone provider.

tescobank.com/help/bereavement-supporttheir own page, and the authority · checked 17 September 2026

Bank of Scotland

Bank

Call Bank of Scotland’s bereavement team, use their online form, or go into a branch.

Bank of Scotland — how to tell them, by channel
Channel	Contact detail
Online	“Tell us about a bereavement” online form, linked from the page — the page calls it the quickest way
Phone	0800 015 0012 (+44 (0)1733 261630from abroad)8am to 6pm, 7 days a week
In person	Any branch. If you bank with them, bring your debit card or one form of ID; if not, bring two forms of ID, one showing your address

Have ready

An original death certificate from the registrar; an interim death certificate or a coroner’s certificate is also accepted

Worth knowing

If Bank of Scotland is named as the executor, call 0800 056 0171 instead (Monday to Friday, 9am to 5pm).

bankofscotland.co.uk/helpcentre/life-events/bereavement.htmltheir own page, and the authority · checked 29 September 2026

Barclaycard

Bank

Call the Central Bereavement Team, or use Barclaycard’s online bereavement notification form.

Barclaycard — how to tell them, by channel
Channel	Contact detail
Online	Online bereavement notification form, linked from the page
Phone	0800 068 2238Monday to Friday, 8am to 5pm; Saturday, 9am to 2pm
In person	A Barclays branch can certify your copy of the death certificate, so you need not post the original

Have ready

Details of all the accounts you know about
The executor’s details
An original death certificate if you send it by post (or a copy certified in a Barclays branch)

Worth knowing

Barclaycard is part of the free Death Notification Service, which tells several banks and building societies at once.
The same number is used if Barclays has been appointed executor.

barclaycard.co.uk/personal/help/account-servicing/bereavementtheir own page, and the authority · checked 29 September 2026

American Express (UK)

Bank

Call American Express’s Financial Hardship specialists, or download their Bereavement Notification form and email it back with the death certificate.

American Express (UK) — how to tell them, by channel
Channel	Contact detail
Online	Bereavement Notification form (PDF) to download from the page
Phone	0800 876 6019 (or 01273 576458)
Email	ukbereavementsupport@aexp.com

Have ready

A copy of the death certificate
A completed Bereavement Notification form

Worth knowing

The phone numbers are on American Express’s money-worries page, which the bereavement section links to. Its two pages disagree on this team’s hours (9am to 5pm, Monday to Friday, on the bereavement section; longer on the money-worries page), so allow for the shorter ones.
Once the form is in, the team says it will contact you by email or letter within 2 weeks.

americanexpress.com/en-gb/customer-support/challenging-times/index.htmltheir own page, and the authority · checked 29 September 2026

Capital One (UK)

Bank

Call Capital One, or use NotifyNOW, the online notification service their page names as the easiest way to tell them.

Capital One (UK) — how to tell them, by channel
Channel	Contact detail
Online	NotifyNOW, named on the page
Phone	0344 481 5819

Have ready

If you have them to hand, details showing you’re the next of kin or the cardholder’s representative, so the account can be finalised quickly

Worth knowing

The page gives no opening hours for this number.
After you notify them, their bereavement partner Phillips & Cohen Associates will be in touch within 30 days about the account. Their line is 0333 555 1051 (Monday to Thursday 8am to 8pm, Friday 8am to 5.30pm, Saturday 9am to 1pm).
An additional cardholder on the account is told to call 0344 481 5819 as soon as possible.

capitalone.co.uk/support/faqs/bereavementtheir own page, and the authority · checked 29 September 2026

John Lewis Partnership Credit Card

Bank

Call the John Lewis Credit Card team, or write to them, to tell them a cardholder has died.

John Lewis Partnership Credit Card — how to tell them, by channel
Channel	Contact detail
Phone	0330 175 9829Monday to Friday, 9am to 7pm; Saturday, 9am to 5pm; closed Sundays and bank holidays
Post	John Lewis Credit Card, PO Box 700, Leeds, LS99 2BD

Worth knowing

Once you have told them, they confirm the next steps, including which documents they may need to see — the page lists none in advance.
The Partnership Credit Card is provided by NewDay Ltd, with John Lewis Finance as the credit broker.

johnlewismoney.com/partnership-credit-card/faqs?category=ClosingAccount&scrollTo=Bereavementtheir own page, and the authority · checked 30 September 2026

NS&I (National Savings and Investments)

Bank

Use NS&I’s online claim form — you don’t need an NS&I account — or ask them for a paper form to fill in and post back.

NS&I (National Savings and Investments) — how to tell them, by channel
Channel	Contact detail
Online	Online claim form on the page, for claiming a customer’s savings after a death; no NS&I online account needed

Have ready

The person’s full name, address, date of birth, and the date and place of death
Any other or previous names they used, and all their known previous addresses
Their spouse’s name, if they had one
The full name of the executor(s) if there is a will, or the administrator(s) if there isn’t
The type of NS&I account(s) they held, including Premium Bonds
Your own bank account details, so NS&I can pay the money to you

Worth knowing

If you’d rather not claim online, NS&I can send you a paper form to fill in and post back.

nsandi.com/help/manage-money-for-others/customers-who-have-diedtheir own page, and the authority · checked 30 September 2026

Royal Bank of Scotland

Bank

Call RBS’s bereavement advisers, use their online bereavement form, or visit a branch.

Royal Bank of Scotland — how to tell them, by channel
Channel	Contact detail
Online	Online bereavement notification form on the page
Phone	0800 161 5904 (+44 (0)1204 684 659from abroad)
Email	berdocuments@rbs.com (only for sending documents once you have a BER reference)
Post	Bereavement Services, PO Box 5612, Manchester, M61 0WN (from the UK)
In person	Any RBS branch

Have ready

Only the documents that apply to your circumstances — you don’t need to send everything at once, and you can send more later
To pay the funeral from the account: the funeral director’s invoice on headed paper, showing the full name of the person who died and a breakdown of the costs

Worth knowing

Within 10 working days of being told, RBS contact you — by email if they have it, otherwise by letter — to explain the next steps.
If there is enough money in the account and they have everything they need, they pay funeral bills within five working days.
Relay UK: dial 18001 0800 161 5904.
Posting documents from outside the UK: Bereavement Services, NatWest Bank, Manchester Customer Communications Hub, 1 Hardman Boulevard, Manchester, M3 3AQ.

rbs.co.uk/life-moments/bereavement.htmltheir own page, and the authority · checked 30 September 2026

Ulster Bank

Bank

Call Ulster Bank’s Bereavement Services Team, visit a branch, or write to them.

Ulster Bank — how to tell them, by channel
Channel	Contact detail
Phone	0800 096 3612 (00 44 151 494 1260from outside the UK)Monday to Friday, 9am to 5pm
Post	Ulster Bank Everyday Banking Operations, 11-16 Donegall Square East, Belfast, BT1 5UB
In person	Any Ulster Bank branch (opening hours vary)

Have ready

The death certificate
The will or codicil, if there is one
A Grant of Representation (England, Wales and Northern Ireland) or Certificate of Confirmation (Scotland), where one is needed to close the accounts
If you are not already an Ulster Bank customer, your own photo ID and proof of address

Worth knowing

They write to you with a reference number starting BER — keep it handy.
If there is money in the account, they can pay some costs directly, including funeral invoices, grant of probate fees, and outstanding utility or council tax bills.

ulsterbank.co.uk/help-and-support/bereavement.htmltheir own page, and the authority · checked 30 September 2026

MBNA

Bank

Use MBNA’s online bereavement form, which they say is the quickest way, or call their bereavement team.

MBNA — how to tell them, by channel
Channel	Contact detail
Online	Online bereavement notification form on the page
Phone	0800 015 0012 (+44 (0)1733 261630from abroad)7 days a week, 8am to 6pm

Have ready

An original death certificate from the registrar (an interim death certificate or coroner’s certificate is also accepted)
Proof of identity for the person dealing with the estate

Worth knowing

If Lloyds Bank or Bank of Scotland is named as executor of the will, call 0800 056 0171 instead (Monday to Friday, 9am to 5pm).
MBNA can pay the funeral bill, and Inheritance Tax or probate fees, directly from money in the account.

mbna.co.uk/support/bereavement.htmltheir own page, and the authority · checked 30 September 2026

M&S Bank

Bank

Call M&S Bank’s bereavement team, or use their online form to tell them and send the death certificate.

M&S Bank — how to tell them, by channel
Channel	Contact detail
Online	Online bereavement notification form on the page, which also takes the death certificate
Phone	0345 900 0900 (+44 (0)1244 879080from abroad)Monday to Friday, 9am to 5pm

Have ready

The death certificate — you can send it through the online form

Worth knowing

For questions about paying the funeral bill directly from the account, M&S Bank gives a separate number: 0345 300 6139.
The page also points to the Death Notification Service, which tells several banks at once (listed in this directory).

bank.marksandspencer.com/help/life-events/bereavement-supporttheir own page, and the authority · checked 30 September 2026

Danske Bank (UK)

Bank

Call Danske Bank’s Bereavement Support Team, use their online form, visit a branch, or write to them.

Danske Bank (UK) — how to tell them, by channel
Channel	Contact detail
Online	Online form on the page to tell them about a death
Phone	0345 600 2882Monday to Friday, 8am to 6pm; Saturday, 9am to 1pm; closed Sunday
Post	Bereavement Support Team, Danske Bank, Killeaton House, 41 Mosside Road, Belfast, BT17 9HH
In person	Any Danske Bank branch

Have ready

The account details of the person who died, if you know them — it’s fine if you don’t
The contact details of whoever is looking after the estate (next of kin, solicitor or executor)
The death certificate — not needed at first contact, it can follow later
If more than £50,000 is held with them: a Grant of Probate (if there is a will) or Letters of Administration (if there isn’t)

Worth knowing

After phoning or visiting a branch, you can still send documents through their online document uploader.

danskebank.co.uk/personal/help/bereavement-guidetheir own page, and the authority · checked 30 September 2026

Bank of Ireland UK

Bank

Use Bank of Ireland UK’s online bereavement form, write to their Bereavement Unit, or visit a branch.

Bank of Ireland UK — how to tell them, by channel
Channel	Contact detail
Online	Online bereavement notification form on the page
Post	Bank of Ireland UK Bereavement Unit, PO Box 2298, Belfast, BT1 9AP
In person	Any Bank of Ireland UK branch

Have ready

Proof of identity from the next of kin or personal representative (an existing account holder only needs to give their account number)
A certified copy of the death certificate or (interim) coroner’s certificate
A certified extract of the will naming the executor(s), if there is one
A copy of the Grant of Probate or Letters of Administration may also be needed

Worth knowing

Originals are not needed — branch staff can certify copies for you, or you can have them certified elsewhere.

bankofirelanduk.com/help-and-support/extra-help-centre/bereavement/getting-startedtheir own page, and the authority · checked 30 September 2026

AIB (NI)

Bank

Call AIB (NI)'s bereavement team, or fill in their Notification of Customer’s Death form and email or post it; you can also book a branch appointment.

AIB (NI) — how to tell them, by channel
Channel	Contact detail
Online	Notification of Customer’s Death form (PDF) linked from the page, to complete and email
Phone	0345 646 0320Monday to Friday, 9am to 5pm (except bank holidays)
Email	bereavement.uksupport@aib.ie (for the completed form)
Post	Bereavement Support Team, 1st Floor, 92 Ann Street, Belfast, BT1 3HH
In person	Any AIB (NI) branch — appointments can be requested on the page

Have ready

The death certificate
The will
Identity documents
For balances of not more than £25,000: their Small Estates Declaration and Indemnity Form, linked from the page

Worth knowing

Their Bereavement Support Team is your single point of contact and tells any other AIB (NI) departments that need to know.
A funeral expenses form is also linked from the page.

aibni.co.uk/help-and-guidance/bereavementtheir own page, and the authority · checked 30 September 2026

Vanquis

Bank

Use Vanquis’s online bereavement notification form.

Vanquis — how to tell them, by channel
Channel	Contact detail
Online	Online bereavement notification form linked from the page

Worth knowing

The form asks for some details about the person who died and about you.
If the account has a balance of more than £50, their bereavement partner Phillips & Cohen Associates gets in touch to help finalise it.
If the person had a Vanquis savings account rather than a credit card, the page directs you to Vanquis’s savings contact route instead.

vanquis.com/help/support-and-wellbeing/bereavement/what-should-i-do-if-the-account-holder-has-passed-awaytheir own page, and the authority · checked 30 September 2026

Zopa

Bank

Tell Zopa through its online bereavement form (NotifyNow); their bereavement partner then gets in touch.

Zopa — how to tell them, by channel
Channel	Contact detail
Online	Online notification form (NotifyNow), linked from the page

Have ready

Your own contact details
Details of the person who has died

Worth knowing

After you submit the form, Zopa’s bereavement partner, Phillips & Cohen Associates, contacts you to explain what happens next.

zopa.com/help/article/what-is-the-bereavement-process-at-zopatheir own page, and the authority · checked 30 September 2026

Tandem Bank

Bank

The executor tells Tandem by phone, email, in-app chat (if also a Tandem customer) or post, giving the account holder’s full name, phone number, account number(s) and address. Once the account is found, Tandem asks for a certified death certificate before it shares any account information.

Tandem Bank — how to tell them, by channel
Channel	Contact detail
Online	In-app chat, if you are also a Tandem customer
Phone	020 3370 0970 (Customer Service team)
Email	customercare@tandem.co.uk
Post	Tandem Money, PO Box 345, Abbey View, Wymondham, NR18 8HW

Have ready

An original or certified copy of the death certificate
An original or certified copy of the Grant of Probate or Letters of Administration
Original or certified proof of identity for all named executors (for example a current valid signed full passport or UK/EU photocard driving licence)
Original or certified proof of address for all named executors (for example a utility bill, council tax bill or bank statement dated within the last 3 months)
A letter signed by all named executors giving account instructions

Worth knowing

This page covers Tandem’s savings accounts only: the Instant Access Savings Account and the Fixed Term Saver, sole and joint.
Tandem says it cannot accept copies that have not been certified, and documents are sent as scans.

tandem.co.uk/faq/savingstheir own page, and the authority · checked 3 October 2026

Coutts

Bank

Notify Coutts with its online bereavement form, by calling Coutts 24, or, if you are an existing client, through your own Private Banker. Coutts asks for the deceased’s full name, postcode and date of birth; the date of death is optional.

Coutts — how to tell them, by channel
Channel	Contact detail
Online	Online bereavement form on the Coutts site (not available for non-UK addresses)
Phone	020 7957 2424 (Coutts 24; Relay UK 18001 020 7957 2424)
In person	Existing clients can contact their own Private Banker

Worth knowing

The page does not list the documents Coutts will ask for, and gives no opening hours for Coutts 24.
If the executor sends the final invoice on the funeral company’s headed paper, Coutts pays the funeral company directly, and says the fees are paid in three to five working days.
On a joint account the surviving person can carry on using it as normal. On a sole account, once Coutts is told, the account and any cards are frozen.

coutts.com/contact/what-to-do-when-someone-dies.htmltheir own page, and the authority · checked 3 October 2026

Atom Bank

Bank

Call Atom’s customer support team. Atom asks for information about you and the person who has died, needs to see the death certificate, and checks your ID if you are not an Atom customer (a passport or driving licence is ideal).

Atom Bank — how to tell them, by channel
Channel	Contact detail
Phone	0333 399 00508am–8pm, 7 days a week

Have ready

The death certificate
Your ID if you are not an Atom customer: a passport or driving licence is ideal

Worth knowing

Atom is app-based and has no branches. The route is the answer to 'What happens when an account holder dies?' on its help and FAQs page.
Have the deceased’s account numbers to hand when you call, if you can: Atom says it lets them trace the accounts and get started quickly.

atombank.co.uk/help/faqstheir own page, and the authority · checked 3 October 2026

Aldermore Bank

Bank

Post the paperwork to Aldermore’s Freepost address (no stamp needed); call if you are not sure which forms you need. Aldermore says you will hear from it in about five working days once it has the paperwork.

Aldermore Bank — how to tell them, by channel
Channel	Contact detail
Phone	0345 604 2678Mon–Thu 8am–8pm, Fri 8am–6.30pm, Sat 9am–5pm, Sun 10am–4pm
Post	Aldermore, Freepost RSAZ-AXXH-LHAX, PO Box 762, Wallsend, NE28 5DH

Have ready

Joint account: the original or a copy of the death certificate; Aldermore then changes the account to the survivor’s name only
Sole account under £35,000: the original or a copy of the death certificate, a completed Administration of Small Estates Form, and an Account Closure Form signed by all the personal representatives
Sole account over £35,000: the original or a copy of the death certificate, the original Sealed Grant of Probate (Certificate of Confirmation in Scotland) or Letters of Administration, and an Account Closure Form signed by all the personal representatives

Worth knowing

This is Aldermore’s guide for personal savings customers; the balance limit applies to all of the person’s Aldermore accounts together.
To release money for Inheritance Tax, send a completed form IHT423 with the payment slip HMRC supplies.

aldermore.co.uk/savings-accounts/personal-savings-accounts/personal-savings-help-and-support/bereavement-guide-for-personal-savings-customerstheir own page, and the authority · checked 3 October 2026

Handelsbanken

Bank

Contact the customer’s branch, call Handelsbanken’s Customer Connect team, or use their online form.

Handelsbanken — how to tell them, by channel
Channel	Contact detail
Online	Online bereavement form on the page
Phone	0800 470 8000 (Customer Connect team; +44 20 7578 8247 from outside the UK)24 hours a day
In person	Visit the branch where the customer held their account

Have ready

An original, certified or official copy of the death certificate
A copy of the will, if there is one (you may be asked for it)
Proof of identity and address for whoever will deal with the estate (the branch can confirm exactly what is needed)
For the online form: the deceased customer’s full name, date of birth, address and postcode, plus your name, telephone number and email address (and their branch and account numbers if you know them)

Worth knowing

The Customer Connect team will find out which branch you need and transfer your call. They also tell the branch why you are calling so you do not have to. If you call outside branch opening hours, they ask the branch to call you the next working day.
If the deceased was a Handelsbanken Wealth client, contact the Client Support team instead: 01892 701 803 or clientsupport.hwam@handelsbanken.co.uk.
Probate will be required if the customer’s Handelsbanken account contained £20,000 or more.
Once they are told, they block any sole accounts the customer held, including Direct Debits, standing orders, cards, online banking access, overdrafts and open credit facilities. On a joint account, the balance passes automatically to the remaining account holder(s).
They can release money from the customer’s account to pay funeral costs if you give them a copy of the funeral invoice, as long as there is enough in the account.

handelsbanken.co.uk/en/support/bereavementtheir own page, and the authority · checked 10 October 2026

Allica Bank

Bank

Call Allica Bank’s customer services team.

Allica Bank — how to tell them, by channel
Channel	Contact detail
Phone	0330 094 3333Monday to Friday (excl. Wednesday) from 9.00am to 5.00pm, and Wednesday 9.30am to 5.00pm

Have ready

If you are not already listed on the account: your full name, date of birth, the email address linked to the Allica account, and the account details if you know them
Certified copy of the death certificate or interim certificate
Certified copy of the grant of probate and will, or the letter of administration
Certified copy of proof of identity from the executor of the estate
Certified copy of a bank statement for the account the funds will be released to, dated within the last three months, on the bank’s letterhead or showing its logo, and clearly showing full name, account details and current address
If a representative is being used: the executor(s) or solicitor’s name, confirmation of authority, address, and contact details (telephone number and email address)

Worth knowing

This page covers both personal and business accounts, and it is the only bereavement notification route Allica publish.
Allica can only take instructions from someone authorised to act on behalf of the deceased’s estate.
They require a grant of probate from authorised individuals if the deceased customer’s account balance exceeds £25,000 and there is a will in place.
If a solicitor has been instructed to act for the executor, the documents do not need to be certified; the solicitor sending them is enough.
For a deceased company director or business partner, Allica can only accept notification from someone authorised to act on behalf of the deceased’s company.
Allica ask that you do not send personal information over email.

help.allica.bank/what-steps-do-i-need-to-take-to-manage-a-business-bank-account-after-the-death-of-a-loved-onetheir own page, and the authority · checked 10 October 2026

Shawbrook Bank

Bank

Call Shawbrook’s bereavement team, email them, or use the free Death Notification Service.

Shawbrook Bank — how to tell them, by channel
Channel	Contact detail
Online	Free Death Notification Service form, linked from the page (it also tells other taking-part companies)
Phone	0330 123 2734Weekdays, 9:30am to 4:30pm, excluding public holidays
Email	bereavement@shawbrook.co.uk
Post	The Bereavement Team, Shawbrook Bank, Floor 10, 40 Leadenhall Street, London, EC3A 2BJ

Have ready

A copy of the death certificate, emailed or posted together with details of the account holder.
If you use the Death Notification Service, you only provide one death certificate to them.

Worth knowing

Shawbrook covers savings, personal loans, finance to buy something, and mortgages.
In most cases a savings account can be transferred or closed, and Shawbrook can pay funeral costs directly from the account if needed.
You do not have to wait for the Death Notification Service to tell them before getting in touch about savings.
The bereavement team can help with filling in the Death Notification Service form or explain the next steps.
If you are not able or not ready to phone, email them instead.
The Death Notification Service is free. Tell Us Once covers government organisations only, and the two services are not linked.

shawbrook.co.uk/information/bereavementtheir own page, and the authority · checked 10 October 2026

Secure Trust Bank

Bank

Call Secure Trust Bank’s bereavement team and select option 1, or post or email them the Notification of Death form.

Secure Trust Bank — how to tell them, by channel
Channel	Contact detail
Phone	0330 303 0092, then option 1
Email	savingsbereavement@securetrustbank.co.uk
Post	Freepost SECURE TRUST BANK (no stamp required)

Have ready

Notification of Death form (BT02), if not already completed and sent.
Confirmation of death: a death certificate, an extract of entry in the register of deaths, or a coroner’s certificate of the fact of death (original or certified copy).
A grant of probate or letters of administration (original or certified copy).
An account closure form (BT14).
If the total balance is under £50,000, a copy of the will (original or certified copy) is accepted instead of a grant of probate.
For a joint account, only an original or certified copy of the death certificate is needed.

Worth knowing

If you do not know the total balance, they will contact you to say which documents they need.
Documents sent by email must be certified, and must be .jpg, .png or PDF files. Screenshots or photographs of a screen are not accepted.
Certification can be done by a Post Office (which charges for this), an accountant, a solicitor or barrister, or a doctor.
They stop further transactions on the account, but it keeps earning interest. They also stop communications, although something already in the post may still reach you.
A joint account becomes a sole account in the name of the remaining account holder.
They run electronic ID checks on the executor or other representative, and will contact you if these fail.
This is their savings bereavement process, and the team shares the information with other businesses in Secure Trust Bank Group, including V12 Retail Finance.
If you need money from the account to pay inheritance tax, they ask for confirmation of death and an IHT423 form.

securetrustbank.com/savings/helpful-information/dealing-with-bereavementtheir own page, and the authority · checked 10 October 2026

Kroo Bank

Bank

Use Kroo’s online bereavement form, or call or email their customer service team.

Kroo Bank — how to tell them, by channel
Channel	Contact detail
Online	Online bereavement form, linked from the page
Phone	08008021323 (+441270448008from abroad)
Email	help@kroo.com

Have ready

A death certificate.
Personal ID documents for the next of kin, such as a passport or driving licence.
Documents confirming the relationship between the customer and the next of kin (the death certificate may do this).
Depending on the case, an executed will from the deceased customer if available (signed and witnessed, and the latest will you know of).
A grant of probate or letter of administration if the remaining balance in the Kroo account is £10,000 or more.

Worth knowing

Kroo’s specialists can close the account and transfer any remaining funds to the executor or a designated next of kin.
The documents they need may differ depending on the account balance and other factors.
Once you submit the bereavement form, a specialist will contact you with the next steps within 1-2 working days.
You may also be asked to complete extra identity verification checks or fill in some simple forms.
You can instead call or email their customer service team, and their specialists will take you through each step.
Kroo suggests you may first want to register the death and use the Tell Us Once service for government agencies.

help.kroo.com/hc/en-gb/articles/23482334397969-A-family-member-who-held-a-Kroo-account-has-passed-away-What-do-I-need-to-dotheir own page, and the authority · checked 10 October 2026

Marcus by Goldman Sachs

Bank

Call Marcus’s Customer Care Team to tell it of a death. The account is then frozen, and Marcus keeps paying interest on the balance. When you are ready to settle the account, email or post the death certificate and a signed bereavement form.

Marcus by Goldman Sachs — how to tell them, by channel
Channel	Contact detail
Phone	0800 085 6789 (+44 203 901 3353from abroad)8am–8pm, Monday to Friday (excluding bank holidays)
Email	LifeEventsUK@gs.com (for sending your documents)
Post	Marcus UK, PO Box 74787, London, EC4P 4JG

Have ready

An original or certified copy of the death certificate
The bereavement form (a PDF linked from the page), signed by any personal representatives and by every executor named on the Grant of Probate
A Grant of Probate (Confirmation in Scotland) or Letters of Administration if the balance is £20,000 or more including interest, or £50,000 or more and you are using a solicitor, or six months or more pass between the date of death and Marcus receiving the death certificate

Worth knowing

If you only want balance information, Marcus needs to see the death certificate and no completed bereavement form.
In most cases, if the linked account is still open and accepting funds, Marcus does not ask for a Grant of Probate or Letters of Administration to settle the funds.
A joint account is frozen as soon as Marcus is told. Once it has your documents it changes the account the way you choose: into your sole name, or closed.
Only original versions of supporting documents are returned.

marcus.co.uk/uk/en/public-site/help/bereavementtheir own page, and the authority · checked 9 October 2026

Building society

38 entries

Nationwide Building Society

Building society

Online form (via DocuSign) — their stated first step. Phone, branch and post alternatives.

Nationwide Building Society — how to tell them, by channel
Channel	Contact detail
Online	“Tell us securely online now” — a DocuSign form
Phone	0800 464 30 18Monday to Friday 9am–5pm, Saturday 9am–12pm, closed Sundays and bank holidays
Post	Bereavement Services, Specialist Customer Support, Nationwide Building Society, Swindon, Wiltshire SN38 3FN
In person	Any Nationwide branch, at any stage of the process

Have ready

The death certificate — original or a copy, by post or brought into branch
The name, address and, where relevant, contact details of the person telling them, and their relationship to the person who died
The personal representative’s name and address

Worth knowing

You do not need the death certificate to make the first notification — their page says the bereavement services team will try to verify the death through the government database, and you send the certificate when you have it.
Expect a letter within 10 working days, containing an account summary, what they have done to protect the accounts, and an account closure form.
You do not have to be the named personal representative to tell them.

nationwide.co.uk/help/challenging-times/bereavementtheir own page, and the authority · checked 20 August 2026

Leeds Building Society

Building society

Use the Death Notification Service, or contact Leeds directly by phone, email, or a branch appointment — no death certificate is needed to make the initial notification.

Leeds Building Society — how to tell them, by channel
Channel	Contact detail
Online	Death Notification Service (deathnotificationservice.co.uk) — notifies Leeds and any other participating bank/building society; no death certificate needed to notify
Phone	03452 682 642Mon–Fri 8am–6pm, Sat 9am–5pm; closed Sunday and bank holidays
Email	customercare@leedsbuildingsociety.co.uk — include your name, number, address and relationship to the person who’s died
In person	Book a branch appointment to speak to someone in your local branch

Have ready

Total balance below £50,000, with a Will: an Account Closure Form plus an original or certified copy of the Will or Probate, and ID for the Executor or Personal Representative signing the form
Total balance below £50,000, without a Will: an Account Closure Form plus ID for the first named Personal Representative
Total balance £50,000 or above (with or without a Will): an Account Closure Form plus an original or certified copy of Probate, and ID for each Executor

Worth knowing

Once the death is registered, any withdrawal restrictions on fixed rate products no longer apply.
Joint mortgages get a three-month hold on monthly payments — payments are still owed and interest keeps being charged and added, and missed payments will affect your credit score.
Accounts originally opened with Leeds Permanent Building Society are now serviced by Halifax — those need to be registered with Halifax instead of Leeds.

leedsbuildingsociety.co.uk/bereavement-supporttheir own page, and the authority · checked 31 August 2026

Skipton Building Society

Building society

Call or email the Bereavement team to notify them, or print and complete the Bereavement Notification Information Request Form and drop it off at your nearest branch or post it — for savings balances under £5,000, or for mortgage accounts, they may accept a scanned document by email instead of the original.

Skipton Building Society — how to tell them, by channel
Channel	Contact detail
Phone	0345 266 12099am–5pm, Monday to Friday
Email	skiptondirect-bereavementnotification@skipton.co.uk
Post	Bereavement team, Principal Office, The Bailey, Skipton, North Yorkshire, BD23 1DN
In person	Print and complete the Bereavement Notification Information Request Form, then drop it off at your nearest branch.

Have ready

The original or certified copy of the death certificate or Coroner’s interim certificate
Depending on relationship to the deceased and total balance: a Grant of Probate (UK), a Certificate of Confirmation (Scotland), or a letter of administration
For savings accounts totalling less than £5,000, or for mortgage accounts: a scanned and emailed copy of the requested document may be accepted instead of the original, if the death can be verified another way

Worth knowing

Once Skipton has been told about the death, payments from savings accounts held only in the deceased’s name are frozen; a joint account passes automatically to the other holder(s).
If a mortgage is not repaid in full within twelve months, and there has been no contact about repaying the balance, Skipton says it may take further action to recover the money owed.

skipton.co.uk/help-and-support/extra-support/bereavementtheir own page, and the authority · checked 31 August 2026

Yorkshire Building Society

Building society

Use their online bereavement form, or call the team on 0345 166 9229 — you can also visit a branch or write in.

Yorkshire Building Society — how to tell them, by channel
Channel	Contact detail
Online	Online bereavement form at https://online.ybs.co.uk/public/contact_us/bereavement.do
Phone	0345 166 92299am–5pm, Monday to Friday
Post	Bereavement Team, Customer Service Centre, Yorkshire Building Society, Yorkshire House, Yorkshire Drive, Bradford, BD5 8LJ
In person	Visit a branch — bring a copy of the death certificate

Have ready

A death certificate — YBS need to see it to help manage the deceased’s accounts and finances
For balances under £50,000: the 'Declaration and Indemnity' closure form (YBS1667)
For balances over £50,000: the 'Executor/Administrator Closure Authority' form (YBS1667A) plus a copy of the grant of representation

Worth knowing

Once YBS has seen the death certificate, you’ll be asked to complete one of the two closure forms above depending on the account balance.
Notify YBS directly by phone, online form, branch, or post.

ybs.co.uk/help/bereavementtheir own page, and the authority · checked 31 August 2026

Coventry Building Society

Building society

Three ways in: their online form, the NIVO secure messaging app, or a call to the dedicated bereavement team. A branch will also take it in person.

Coventry Building Society — how to tell them, by channel
Channel	Contact detail
Online	Online bereavement form, or the NIVO app — which lets you notify them, upload documents and message the bereavement team in one place
Phone	0800 587 4565 (dedicated bereavement team)Monday to Friday 8:00am–7:00pm; Saturday 9:00am–2:00pm; closed Sundays and bank holidays
In person	Any branch

Have ready

A few details about yourself
The name of the person who has died, with their date of birth, date of death and address
Any basic account details you have to hand
For the NIVO app route: a photo of your own ID, and the documents for that account type uploaded securely

Worth knowing

The NIVO route is the one to use if you would rather upload documents than post them — it tracks the case in the app.
Their general number 0800 121 8899 is not the bereavement line; the dedicated one is 0800 587 4565.

coventrybuildingsociety.co.uk/member/help/member-support/register-a-bereavement.htmltheir own page, and the authority · checked 17 September 2026

Nottingham Building Society

Building society

Take a certified copy or the original death certificate to your nearest branch, or post it to head office with a covering letter. If you are near a branch, you can call to arrange a meeting there. The Society also invites you to call for support and guidance.

Nottingham Building Society — how to tell them, by channel
Channel	Contact detail
Phone	0344 481 4444
Post	Nottingham Building Society, Nottingham House, 3 Fulforth Street, Nottingham, NG1 3DL
In person	Your nearest branch; call first to arrange a meeting

Have ready

A certified copy or original of the death certificate
Full details of the person who has died: name, address, date of birth and any previous address, plus what you know of their holdings
Personal identification from the next of kin and/or executor
Combined balance £5,000 or less, including interest: a completed indemnity closure form
Combined balance £5,001 to £50,000: an indemnity closure form witnessed by a solicitor or commissioner for oaths
Combined balance over £50,000: a withdrawal form and sight of a grant of probate or letters of administration

Worth knowing

The Society can release money from the accounts towards funeral costs or Inheritance Tax; it asks to see the bill or invoice.
The page gives no opening hours for the phone line.

thenottingham.com/contact-us/bereavementstheir own page, and the authority · checked 3 October 2026

Cumberland Building Society

Building society

Call the Cumberland, complete its online bereavement form, or download the form and return it. Once told, the Society freezes any account held in the person’s sole name and only amends its records when it receives the original death certificate or a certified copy.

Cumberland Building Society — how to tell them, by channel
Channel	Contact detail
Online	Online bereavement form on the Cumberland site
Phone	01228 403141
Email	bereavement.support@cumberland.co.uk

Have ready

The original death certificate or a certified copy
Estate value under £30,000: a bereavement declaration, which the Society provides for the personal representatives to complete
Estate value over £30,000: the Grant of Probate (Certificate of Confirmation in Scotland)

Worth knowing

The page links to opening times for the phone line but does not state them on the bereavement page itself.

cumberland.co.uk/help-support/bereavementtheir own page, and the authority · checked 3 October 2026

Scottish Building Society

Building society

Call the Society, visit one of its Relationship Centres, or download its bereavement form, fill it in and post it to the Edinburgh head office.

Scottish Building Society — how to tell them, by channel
Channel	Contact detail
Phone	0333 207 40079am–5pm Monday to Friday (10am–5pm on Wednesday)
Post	Scottish Building Society, SBS House, 193 Dalry Road, Edinburgh, EH11 2EF
In person	Any Scottish Building Society Relationship Centre

Worth knowing

The page does not list the documents the Society will ask for.
The form is a download to complete and post; the page does not offer an online form.

scottishbs.co.uk/help-and-support/bereavementtheir own page, and the authority · checked 3 October 2026

West Bromwich Building Society

Building society

Tell the West Brom with its online form, by calling its Specialist Support team, by writing, or at a branch. Once it has proof of the death it updates its records, stops mail to the person who has died and reviews the account(s).

West Bromwich Building Society — how to tell them, by channel
Channel	Contact detail
Online	Online form on the West Brom site; it asks for your details and the details of the person who has died
Phone	0800 280 0597 (Specialist Support team)
Post	FREEPOST THE WEST BROM (written in upper case on one line; it travels second class), or Specialist Support team, the West Brom, 2 Providence Place, West Bromwich, B70 8AF (tracked delivery suggested)
In person	Any West Brom branch; the page suggests requesting an appointment first, online or by calling the branch

Have ready

One of: an original or copy of the death certificate; a death certificate verification form completed and signed by a solicitor; or an interim certificate from the Coroner’s Office

Worth knowing

The page gives no opening hours for the Specialist Support line.

westbrom.co.uk/customer-support/help-and-advice-following-bereavementtheir own page, and the authority · checked 3 October 2026

Newcastle Building Society

Building society

Visit a branch, call the line for the type of account (savings, mortgages or financial advice), or write to the Wallsend office. Anyone can tell the Society, including family, friends or a solicitor, and you can give the Personal Representative’s details later.

Newcastle Building Society — how to tell them, by channel
Channel	Contact detail
Phone	Savings 0345 734 4345 · Mortgages 0345 601 0014 · Financial advice 0345 600 4330Savings and mortgages lines 8am–6pm Monday to Friday; financial advice line 9am–5pm Monday to Friday
Post	Newcastle Building Society, 1 Cobalt Park Way, Wallsend, NE28 9EJ
In person	Your local branch

Have ready

The death certificate (original or a photocopy)
The name and contact details of the Personal Representative (you can give these later)
Later, if needed: a Grant of Probate, Letter of Administration or Certificate of Confirmation (Scotland), for example if the person had more than £30,000 in sole savings, another bank or company has asked for probate, or the mortgage is in one name
To close the accounts: the Society’s Close Account(s) form

Worth knowing

When told, the Society records the death so you do not have to tell it again, stops letters and payments, and explains the next steps.

newcastle.co.uk/help-and-support/bereavementtheir own page, and the authority · checked 3 October 2026

Progressive Building Society

Building society

Call the helpline, call into any branch, or write to the Society’s Belfast office. It accepts enquiries from individuals and from solicitors dealing with the estate.

Progressive Building Society — how to tell them, by channel
Channel	Contact detail
Phone	0800 029 49979am–5pm, Monday to Friday
Post	Progressive Building Society, 33/37 Wellington Place, Belfast, BT1 6HH
In person	Any Progressive Building Society branch

Have ready

Accounts under £5,000: a completed Bereavement – Request to Close Accounts form, and the death certificate, interim death certificate, coroner’s certificate or a certified copy
Accounts from £5,000 to £50,000: the same form, witnessed by a solicitor, plus the same certificate
To release money early for costs: the death certificate, interim death certificate or coroner’s certificate, the passbooks, and a Personal Representative’s Request for Funds to Cover Costs form

Worth knowing

To make a withdrawal, the page gives a separate helpline: 0800 029 4998.
If the enquiry comes from a third-party company that is not the Personal Representative or the solicitor acting, there is a £100 search fee, refundable if an account is found in the deceased’s name.
Where Inheritance Tax is due, the Personal Representative can return HMRC form IHT423 and the Society pays the tax directly to HMRC.

theprogressive.com/support/general-support/bereavementtheir own page, and the authority · checked 3 October 2026

Mansfield Building Society

Building society

Call or email the Society: mortgages and savings have separate teams. Or complete the enquiry form on its contact page and choose the department you need.

Mansfield Building Society — how to tell them, by channel
Channel	Contact detail
Online	Enquiry form on the Society’s contact page (choose the department)
Phone	Mortgages 01623 676340 · Savings 01623 676350
Email	mortgages@mansfieldbs.co.uk (mortgages) · mbsinvestmentcallbacks@mansfieldbs.co.uk (savings)

Have ready

The original death certificate or a certified copy from a solicitor
If the person was a mortgage borrower: a certified copy of the Grant of Probate or Letters of Administration, and ID for the executors (such as a driving licence or passport), once these are available

Worth knowing

The page gives no opening hours for either phone line.

mansfieldbs.co.uk/bereavement-supporttheir own page, and the authority · checked 3 October 2026

Monmouthshire Building Society

Building society

Call the Society, visit a branch or agency (ring first so someone is free to talk to you), write, or use the Secure Contact Form on its Contact us page. Anyone can tell the Society of a death.

Monmouthshire Building Society — how to tell them, by channel
Channel	Contact detail
Online	Secure Contact Form on the Contact us page
Phone	01633 844 340
Post	Monmouthshire House, John Frost Square, Newport, NP20 1PX
In person	Any Monmouthshire Building Society branch or agency; ring beforehand so someone is available

Have ready

The death certificate, if it is available
A grant of representation (a grant of probate or letters of administration), if it is available

Worth knowing

The Society says you may not have everything to hand and asks you to give what you can.

monbs.com/help-and-support/bereavement-supporttheir own page, and the authority · checked 3 October 2026

Darlington Building Society

Building society

Ring head office and choose 'Savings', then 'Existing Savings'. You are offered a branch appointment or put through to the Customer Care team. You can also use the enquiry form on the website or write a letter.

Darlington Building Society — how to tell them, by channel
Channel	Contact detail
Online	Enquiry form on the Society’s website; a member of staff gets in touch
Phone	01325 366366 (choose 'Savings', then 'Existing Savings')
Post	Darlington Building Society, Sentinel House, Morton Road, Darlington, DL1 4PT
In person	A branch appointment, offered when you ring head office

Have ready

Proof of identity for the executors or next of kin
The death certificate (original, or your own copies certified)
The will if available, a Grant of Probate, or Letters of Administration
The deceased’s Society passbook(s)

Worth knowing

You can tell the Society of a death before you have the death certificate, but it only gives out information about the accounts once a certificate has been registered.
Where the total is below £1,500 and there is a will, the page asks for a signed Indemnity Closure form; the page gives other routes by amount and by whether there is a will.

darlington.co.uk/being-a-member/member-support/bereavementtheir own page, and the authority · checked 3 October 2026

Buckinghamshire Building Society

Building society

Phone or email the Society. It asks for written confirmation of the death, including the date it happened, and a certified or original copy of the death certificate.

Buckinghamshire Building Society — how to tell them, by channel
Channel	Contact detail
Phone	01494 879500Monday–Friday 9.15am–4.45pm (Wednesday 9.45am–4.45pm); Saturday 9.15am–12.00pm; Sunday closed
Email	info@bucksbs.co.uk

Have ready

Written confirmation of the death, including the date it occurred
A certified or original copy of the death certificate
To release the person’s money: the passbook for each account, and ID for each executor or personal representative (such as a passport or driving licence)
Possibly a copy of the Will and a Grant of Probate

bucksbs.co.uk/help-and-guidance/bereavementtheir own page, and the authority · checked 3 October 2026

Furness Building Society

Building society

Visit a branch or call the Society, or email the bereavement team. You can also send your completed statutory declaration form or other information through the form on the Society’s bereavement page, and a member of the team will contact you.

Furness Building Society — how to tell them, by channel
Channel	Contact detail
Online	Form on the bereavement page: add your details and upload up to four completed forms; a member of the team contacts you
Phone	0800 781 4311
Email	bereavement@furness-bs.co.uk
In person	Any Furness Building Society branch; the page invites you to visit in branch

Have ready

Savings, beneficiary (spouse, civil partner, parent or child) with a balance under £30,000: the death certificate (an original or copy is accepted), a statutory declaration form completed by the executors or next of kin and certified by a solicitor, Justice of the Peace or Commissioner for Oaths, ID for each executor or next of kin, and a withdrawal form
Savings, beneficiary, balance above £30,000: the death certificate, the original Grant of Probate or Letters of Administration, a withdrawal form signed by all named on the grant, and ID for each executor or next of kin

Worth knowing

The page gives different requirements for savings left to someone who is not a beneficiary, and for mortgages.
On a joint account, once the death is registered, control passes to the other account holder(s).

furnessbs.co.uk/bereavement-supporttheir own page, and the authority · checked 3 October 2026

Hinckley & Rugby Building Society

Building society

Call the Society, or book a private appointment at a branch (offered on weekdays between 2pm and 5pm). Bring ID for yourself, the death certificate, and the account passbooks if you have them.

Hinckley & Rugby Building Society — how to tell them, by channel
Channel	Contact detail
Phone	0800 434 6343Monday–Friday 9am–5pm, Saturday 9am–12pm; closed Sundays and bank holidays
In person	Any branch or agency; private bereavement appointments are offered on weekdays between 2pm and 5pm

Have ready

ID for you: a driving licence or passport (or call the Society for other options)
One of: a death certificate (original or official copy); a coroner’s certificate of the Fact of Death (or a certified copy); or a Death Certificate Verification Form completed by a solicitor
The account passbooks, if you have them
Sole accounts under £250 in total: a Declaration and Indemnity Form signed by all the Personal Representatives
Sole accounts over £15,000 in total: a Grant of Probate or Letters of Administration before the money can be released

Worth knowing

The Society can release money to cover funeral expenses or tax liabilities before probate, on a signed withdrawal form with the invoice.

hrbs.co.uk/savings/existing-customers/bereavementtheir own page, and the authority · checked 3 October 2026

Family Building Society

Building society

Tell the Society with its short notification-of-death form. If you already have the death certificate, go straight to the more detailed Notification of Death form. The Society puts a note on the accounts and stops marketing, which can take a few days to take effect.

Family Building Society — how to tell them, by channel
Channel	Contact detail
Online	Initial notification of death form, or the detailed Notification of Death form, on the Society’s website
Email	Savings accounts: savings.service@familybsoc.co.uk · Mortgage accounts: mortgage.service@familybsoc.co.uk
Post	Family Building Society, Customer Support, Ebbisham House, 30 Church Street, Epsom, Surrey, KT17 4NL

Have ready

The death certificate: an original, or a copy certified as a true copy by a solicitor, accountant, bank or building society official, Independent Financial Adviser, mortgage broker, doctor or Justice of the Peace

Worth knowing

The Society recommends recorded delivery for original documents and says it returns them.
Any Power of Attorney or Court of Protection authority ends on the death of the donor, and an attorney or deputy has no authority from the date of death.

familybuildingsociety.co.uk/contact-us/bereavement-supporttheir own page, and the authority · checked 3 October 2026

Principality Building Society

Building society

Send an official copy of the death certificate with a completed Bereavement Registration Form (a wet signature) by email, by post to the Cardiff bereavement team, or take them to a branch. The savings account is then frozen, but you may still be able to withdraw for funeral payments, Inheritance Tax, probate and solicitor certification fees.

Principality Building Society — how to tell them, by channel
Channel	Contact detail
Phone	0330 333 4000
Email	bereavement@principality.co.uk
Post	Bereavement Team, Principality Buildings, PO Box 89, Queen Street, Cardiff, CF10 1UA
In person	Any Principality branch; bring a copy of the death certificate

Have ready

An official copy of the death certificate
A completed Bereavement Registration Form with a wet signature
To close an account: a completed Bereavement request to close account(s) form, plus one form of name ID and one form of address ID

Worth knowing

The ID can be an original or a copy; the Society says it no longer requires certified copies.
The page gives no opening hours for the phone line.

principality.co.uk/home/contact-us/help-and-support/supporting-you-when-someone-diestheir own page, and the authority · checked 3 October 2026

Marsden Building Society

Building society

Call Marsden’s Bereavement Line, or tell them through the free online Death Notification Service.

Marsden Building Society — how to tell them, by channel
Channel	Contact detail
Online	Free online Death Notification Service, linked from the page (tells Marsden and other banks and building societies at once)
Phone	01282 525253
In person	Any Marsden branch (Barrowford, Burnley, Clitheroe, Colne, Garstang, Lytham, Nelson or Poulton)

Have ready

The original or a certified copy of the death certificate, along with the account numbers
The Will, so they can give you account information. If there is no Will, the next of kin completes a simple form confirming they are entitled to receive information about the account(s), and may need to show identification
Grant of Probate (or Letters of Administration if there is no Will), so they can update their records with the executor’s or administrator’s details
Sole savings accounts with a combined balance under £15,000: a Personal Indemnity Form, completed and signed in front of a solicitor and returned with a copy of the Will if there is one. Over £15,000, the money cannot be released until they have seen the Grant of Probate or Letters of Administration

Worth knowing

Marsden says the easiest way to tell them is the free Death Notification Service, which notifies several financial organisations at once. They say they will get in touch within 10 working days of receiving the notification to explain the next steps and which documents they need to see.
As soon as they are told of a death, sole savings accounts are frozen and external payments such as standing orders are cancelled. A joint savings account passes automatically to the remaining account holder.
Copies of the death certificate can be certified by a solicitor, doctor, teacher or similar professional. The copy must say “This is a true copy of the original document” and be signed and dated, with the certifier’s name printed, plus their occupation, address and telephone number.
Mortgage: a joint mortgage is changed into the remaining borrower’s name once they receive the death certificate. If the mortgage was in a sole name they need to speak to the executor or administrator. If you might struggle with the payments, they ask you to talk to them as soon as possible.

themarsden.co.uk/what-to-do-when-a-loved-one-passes-awaytheir own page, and the authority · checked 10 October 2026

Vernon Building Society

Building society

Call Vernon to book a branch appointment with the death certificate, or send a copy of it to their head office by post or email.

Vernon Building Society — how to tell them, by channel
Channel	Contact detail
Phone	0161 429 6262 (head office number, used to book a branch appointment)
Email	info@thevernon.co.uk — email a copy of the death certificate
Post	Vernon Building Society, 19 St Petersgate, Stockport, SK1 1HF
In person	Make an appointment at your preferred Vernon branch (registering in branch can take up to an hour, and an appointment lets them arrange a private space)

Have ready

One of: the original death certificate or a copy certified by a solicitor; a death certificate verification form (from your solicitor); or a coroner’s interim certificate
Savings balance below £5,000: an Authority to Close form provided by the Society and signed by all relevant next of kin or personal representatives, plus identification if you are not a member
Savings balance £5,000.01 to £25,000: an Authority to Close form signed by all relevant next of kin or personal representatives and witnessed by a solicitor or Magistrate (Justice of the Peace), plus identification if you are not a member
Savings balance above £25,000: a sealed copy of Probate or Letters of Administration, plus an Authority to Close form signed by all personal representatives named on it, plus identification if you are not a member

Worth knowing

Once Vernon has been advised of a death, payments to and from a savings account are frozen.
Funds can be released straight away to the next of kin or personal representative(s) for urgent bills, limited to funeral costs, inheritance tax or probate fees. Each request needs the original invoice, and cheques are made payable direct to the organisation.
Mortgage in the deceased’s name only: it is a debt of their estate and needs to be repaid. Once the death has been registered, mortgage payments are suspended, but interest keeps building up so the balance increases.
Joint mortgage: the surviving borrower should keep making the monthly repayments so the account does not fall into arrears. If that may cause financial difficulty, Vernon can talk through the options on 0161 429 4301.

thevernon.co.uk/help-centre/bereavement-supporttheir own page, and the authority · checked 10 October 2026

Harpenden Building Society

Building society

Call Harpenden’s Member Services team, visit any branch, or post their Notice of Bereavement form.

Harpenden Building Society — how to tell them, by channel
Channel	Contact detail
Phone	01582 765411Head Office is open 9am–5pm, Monday to Friday
Post	Member Services Team, Harpenden Building Society, FREEPOST SB165, Mardall House, 9-11 Vaughan Road, Harpenden, Hertfordshire, AL5 4HU
In person	Any Harpenden branch (Harpenden, Radlett or Leighton Buzzard)

Have ready

Full name, date of birth, date of death and the Harpenden account details of the person who has died
Full name, address and one piece of identification of the Personal Representative, who is the person they will correspond with. If a solicitor is acting, the solicitor’s contact details are enough
The passbook(s), or a completed 'Lost Passbook' form for each account (the £1.00 administration fee is waived)
A certified copy or the original death certificate, once you have it

Worth knowing

You can tell them before you have the death certificate, to safeguard the account and stop any post being sent out addressed to the person who has died. If they have not received the death certificate within 30 days of your notice, they write to the Personal Representative or solicitor.
Once they have the death certificate they write to the Personal Representative or solicitor within 7-10 days with details of how to close the account(s).
To release money for probate fees, a funeral or inheritance tax, they need the original invoice (form IHT423 for inheritance tax) and a completed 'Request for Probate, Funeral Fees, Inheritance Tax' form from the Personal Representative.
To close the account(s), the relevant sections of the 'Request to close account form' must be completed and returned in branch or by post. The page says all of these forms are available as PDF downloads in the Society’s resources section.

harpendenbs.co.uk/savings-help-and-guidancetheir own page, and the authority · checked 10 October 2026

Ecology Building Society

Building society

Call Ecology’s savings and mortgage Member Services team, or email them. If you are not ready to speak to anyone yet, there is a bereavement notification form to send in.

Ecology Building Society — how to tell them, by channel
Channel	Contact detail
Online	Bereavement notification form (PDF) linked from the page, for when you are not ready to speak to anyone yet
Phone	01535 650 770Monday to Friday 9am–5pm (Tuesdays 10am–5pm); closed on bank holidays, and from 12.30pm on Christmas Eve and New Year’s Eve
Email	savings@ecology.co.uk for savings accounts; mortgages@ecology.co.uk for mortgages
Post	Ecology Building Society, Ellis House, 7 Belton Road, Silsden, Keighley, West Yorkshire BD20 0EE

Have ready

A death certificate or an original Coroner’s interim certificate (solicitor-certified copies of any of the documents are accepted instead of originals)
For the person dealing with the estate: two pieces of identification, or their permission for Ecology to run an electronic identity search (the easiest way to prove identification)
Savings with combined balances above £15,000: a Grant of Probate (UK), a Certificate of Confirmation (Scotland) or a letter of administration
Savings with combined balances under £15,000: a statutory declaration completed by a solicitor, which Ecology provides
To use savings for funeral costs: an invoice from the funeral directors, which Ecology pays directly. For an inheritance tax bill: a completed HMRC form IHT423

Worth knowing

When you contact them they will ask for the name, address and contact details of the personal representative, executor, administrator and/or solicitor dealing with the death, and in what capacity they are dealing with the estate. If a solicitor is acting, they also ask for the firm, job title, address and contact details.
If you are not ready to speak to anyone yet, you can use their bereavement notification form to give them the details. They can then stop letters, emails and texts and freeze the account. You must be the next of kin, executor or administrator and know the account details.
Accounts in a single name are frozen with no payments in or out. They then send the personal representative the information and forms for closing the account, which must be signed by all the executors. Control of a joint account passes automatically to the other account holder once they have the death certificate.
A mortgage is classed as a debt of the estate, and the monthly payments must continue so the account does not fall into arrears. If that will be difficult, call the Mortgage Member Services Team on the same number or email mortgages@ecology.co.uk.
Once they have all the required documents it usually takes 14 days to complete the paperwork to close the account, and they aim to release the money to a UK bank account within 14 days.

ecology.co.uk/help-and-support-2their own page, and the authority · checked 10 October 2026

Dudley Building Society

Building society

Call Dudley Building Society, email them, or visit a local branch.

Dudley Building Society — how to tell them, by channel
Channel	Contact detail
Phone	01384 2314149am–5pm Monday to Friday, 9am–12pm Saturday
Email	enquiries@dudleybuildingsociety.co.uk
Post	Dudley Building Society, 7 Harbour Buildings, The Waterfront, Brierley Hill, West Midlands. DY5 1LN
In person	Visit a local branch.

Have ready

The original death certificate or a certified copy.
The names and contact details of the person or people administering the estate.
If you have chosen a third party to act for you, the solicitor’s or legal entity’s contact details.

Worth knowing

Once the Society is told of a death, it puts a hold on the account: no further transactions are allowed and online access is suspended.
A Lasting Power of Attorney can no longer be used once the member has died.
A joint savings account passes automatically into the surviving holder’s sole name, and the account number does not change.
For accounts in the deceased’s name only, the documents needed to close or change them depend on the value held with the Society.
Funeral costs can be paid from the account on the original funeral invoice plus written authority from the personal representatives or next of kin. Wake costs cannot be included.
If there is a mortgage, the joint holder or personal representative should contact the Mortgage Servicing Team as soon as possible, on 01384 231414 or at mortgages@dudleybuildingsociety.co.uk.

dudleybuildingsociety.co.uk/savings/existing-customers/bereavement-supporttheir own page, and the authority · checked 10 October 2026

Hanley Economic Building Society

Building society

Call Hanley Economic Building Society’s bereavement team, email them, or visit a branch.

Hanley Economic Building Society — how to tell them, by channel
Channel	Contact detail
Phone	01782 2550008am–6pm Monday to Friday, 9am–12pm Saturday
Post	Hanley Economic Building Society, Granville House, Festival Park, Hanley, Stoke-on-Trent, Staffordshire ST1 5TB
In person	In person at any of their branches.

Have ready

The original death certificate or interim death certificate. If you already have a Grant of Probate or Letters of Administration, provide that too.
Any copies must be certified by a solicitor or professional body. All documents are returned to you.
To close accounts with £250 or less in total: a Small Estates Form, the Will, two forms of ID for the executor(s) and the death certificate.
To close accounts with £250 to £30,000 in total: a Small Estates Form certified by a solicitor, the Will, the death certificate, two forms of ID for the executor(s) and the passbook(s).
To close accounts with more than £30,000 in total: Probate, the Will, the death certificate, two forms of ID for the executor(s) and the passbook(s).

Worth knowing

The society can only release account information to the personal representatives or their professional advisers acting for the estate, and will run electronic identity checks first.
If Probate or Letters of Administration apply to the estate, the society needs to see the original document even when the balances held are under £30,000.
A joint account is changed into the surviving holder’s name alone once the death certificate is received.
Funds can be drawn from the account to pay the funeral invoice (not the wake), on the passbook and a signed instruction from the executor. The society cannot pay care home fees or utility bills from the deceased member’s account.
If there is a mortgage, call the Customer Services Team on 01782 255000. Monthly payments should continue where possible, and the property must stay insured.

thehanley.co.uk/contact-and-help-hubtheir own page, and the authority · checked 10 October 2026

Market Harborough Building Society

Building society

Call Market Harborough Building Society or visit a branch.

Market Harborough Building Society — how to tell them, by channel
Channel	Contact detail
Online	Original or certified copies of documents can be sent through a secure online platform.
Phone	01858 4124129.00am–5.00pm Monday to Friday
Post	Freepost MARKET HARBOROUGH BUILDING SOCIETY
In person	Visit any branch. An appointment is recommended for a private setting, or you can walk in and give the details over the counter.

Have ready

The deceased’s full name and address, date of birth and date of death.
Your own full name, address, contact details and your relationship to the deceased person.
Identification from the personal representative or executor(s) is needed to close any account. It can be shown in branch, or sent as certified copies by post or the secure online platform.
Once the death certificate is received, the society writes to the personal representative with the account balances, the documents needed to close the accounts, and closure forms.

Worth knowing

You can tell the society before you have the death certificate. They will record you as the informant but cannot confirm any account details until they have an original or certified copy of the death certificate.
The society’s probate limit is £25,000: if all sole accounts including interest to the date of death total more than that, a Grant of Probate or Letters of Administration must be received before accounts can be closed.
If probate is being applied for for another reason and the sole accounts total more than £1,000, the society must receive the original or certified copy of the Grant before closing them.
Sole accounts are frozen from the date the society is told. Electronic payments are returned to the sender, and the accounts keep earning interest until closed.
A joint account is changed to the remaining account holder when the death certificate is received, and can be used without interruption.
Funds can be released towards funeral expenses (on a personal representative’s request form and the funeral invoice) or inheritance tax (on a request form and a completed IHT423), once the death certificate has been received. Catering and flowers invoiced separately are not covered.
A mortgage is dealt with separately: the society passes the details to its Mortgage Support Team, who then get in touch with you.

mhbs.co.uk/savings-information/deceased-membertheir own page, and the authority · checked 10 October 2026

Newbury Building Society

Building society

Call Newbury Building Society, who will transfer you to the right team, or use their online death notification form.

Newbury Building Society — how to tell them, by channel
Channel	Contact detail
Online	Online death notification form linked from the page (for savings customers)
Phone	01635 555700Monday, Tuesday, Thursday and Friday 9.00am - 5.00pm; Wednesday 9.30am - 5.00pm; closed Sundays and Bank Holidays
Post	Newbury Building Society, 90 Bartholomew Street, Newbury, Berkshire, RG14 5EE
In person	Any Newbury branch, by appointment - call your branch in advance

Have ready

The original or a certified copy of the death certificate, interim death certificate or coroner’s report.
For a sole account: whether there is a will and the executor’s name and contact details, the contact details of the person telling them (if not the executor), and whether you will be seeking grant of probate or letters of administration.
For a joint account: the investment passbook(s) along with the death certificate. If the deceased held only a joint account, that is all they need.
For a sole account, they then send a bereavement form that must be signed by all executors, next of kin or personal representatives, who must show identification. A checklist on the form lists any other paperwork.

Worth knowing

The online notification form is for notifying them of the death of a savings customer.
They cannot close the account(s) by electronic transfer to an account outside the Society. They can provide a cheque or transfer the money to an existing or new Newbury account.
Before the account is closed, withdrawals are only allowed for funeral expenses, an inheritance tax bill paid directly to HM Revenue & Customs, or a payment to the probate or family court.
For all deceased accounts they do not require notice to make authorised withdrawals or close the accounts, and there is no loss of interest.
For a mortgage, they need to see the original or a certified copy of the death certificate; you can send a clear photo or scan by email or post. Their mortgage team is on 01635 555588 if you are worried about payments.
On request they can provide a statement of interest for the sole accounts up to the date of death.

newbury.co.uk/news-knowledge/help-and-support/bereavement-supporttheir own page, and the authority · checked 10 October 2026

Bath Building Society

Building society

Call Bath Building Society’s customer service team, or email their savings team, and use the bereavement forms linked from their page.

Bath Building Society — how to tell them, by channel
Channel	Contact detail
Online	Bereavement registration, withdrawal and request-to-close-account forms linked from the page (PDF downloads), plus a Bereavement Guide booklet
Phone	01225 423271
Email	savings@bibs.co.uk

Have ready

The Society has three forms to download from its page: a Bereavement Registration Form, a Bereavement Withdrawal Form and a Bereavement Request to Close Account(s) Form.

Worth knowing

This guidance is for personal savings accounts.
Their customer service team will offer support and practical guidance when you let them know about the death of a Member.

bathbuildingsociety.co.uk/personal-savings/help-support/bereavement-guidancetheir own page, and the authority · checked 10 October 2026

Chorley Building Society

Building society

Call or email Chorley Building Society’s savers team, write to them, or visit one of their branches.

Chorley Building Society — how to tell them, by channel
Channel	Contact detail
Phone	01257 235003 (Savers)
Email	savers@chorleybs.co.uk
Post	Chorley Building Society, Key House Foxhole Road, Chorley, PR7 1NZ
In person	Their three branches (Chorley Foxhole Road, Chorley High Street and Leyland Towngate) each have dedicated team members to guide you. Their published opening hours are Monday, Tuesday, Thursday and Friday 9:00am to 5:00pm, Wednesday 9:45am to 5:00pm, Saturday 9:00am to 12:00pm, closed Sunday.

Have ready

The original or a certified copy of one of: a death certificate, an interim death certificate, or a death certificate verification form (from your solicitor).
You need to be the deceased’s next of kin or personal representative to tell them.
Unless you are already a customer, one form of identification. If you contact them by telephone, email or post, send an original or certified copy of your identification to them by post.
Sole savings account, total balances below £15,000: a Statutory Declaration form, which may need a signature from a Commissioner for Oaths or a solicitor.
Sole savings account, balances above £15,000: a copy of the Grant of Probate or Letters of Administration. Everyone named on it must provide identification and sign for the closure of the account.

Worth knowing

Once they have been told of the death, all payments to and from the savings account are frozen.
A savings account held in joint names passes automatically to the other account holder. Once they have seen the documents they will update the account and your passbook, if there is one.
Next of kin or personal representatives can get money out straight away for urgent bills, limited to funeral costs, inheritance tax or probate fees. You must provide an invoice, and the Society issues a cheque to the organisation being paid.
Closure can be requested, and certified identification sent, at any of their three branches or by writing to their head office.
If the person had a mortgage with them, call their mortgage team on 01257 235001 or email mortgages@chorleybs.co.uk.

chorleybs.co.uk/savings/bereavementstheir own page, and the authority · checked 10 October 2026

Tipton & Coseley Building Society

Building society

Take the death certificate to one of Tipton & Coseley’s branches, or post it to their head office in Tipton, and call them if you would like to be seen in a private room.

Tipton & Coseley Building Society — how to tell them, by channel
Channel	Contact detail
Phone	0121 557 2551 (general enquiries)
Post	Tipton & Coseley Building Society, 70 Owen Street, Tipton, DY4 8HG
In person	Any of their five branches (Tipton, Coseley, Codsall, Bilston and Sedgley). No appointment is needed unless you would like to be seen in a private room, which you arrange by phone. Opening hours differ by branch.

Have ready

The original death certificate, or an interim death certificate issued by the coroner, brought to a branch. If you post it, send the original or a certified copy.
Savings in the deceased’s sole name, total balances of £5,000 and below: a statutory declaration form completed and signed by the executors or next of kin, plus two pieces of identification for each of them, one showing their signature.
Balances between £5,000 and £15,000: the same, with the statutory declaration also witnessed by a solicitor or Commissioner of Oaths.
Balances above £15,000: the original Grant of Probate or Letters of Administration, two pieces of identification for everyone named on it, and a withdrawal form signed by all of them.

Worth knowing

Once they are told, they put a hold on all the person’s savings accounts with them, so no further transactions can be made. Any standing orders that arrive afterwards are returned to the sender.
After the hold, money can only be withdrawn for funeral arrangements and expenses (paid by cheque on the original invoice), probate or statutory declaration costs, and inheritance tax. For inheritance tax they need a completed IHT423 form from HMRC.
If the account is held jointly, the remaining account holder can carry on using it in their sole name.
You can get a Statutory Declaration form from any branch, or ask them to post one by calling 0121 557 2551 or using their online contact form.
A Power of Attorney or Court of Protection registered with them becomes invalid from the date the account holder died.
For a mortgage, call their dedicated team on 0121 557 2551. A joint mortgage still has to be paid as normal; if you may struggle, their Collections team is on 0121 521 4089. For a sole borrower, repayments are suspended and the mortgage passes to the personal representative or representatives.

thetipton.co.uk/bereavement-support-for-our-memberstheir own page, and the authority · checked 10 October 2026

National Counties Building Society

Building society

Use National Counties Building Society’s online bereavement form, or email their savings or mortgage team.

National Counties Building Society — how to tell them, by channel
Channel	Contact detail
Online	Online bereavement form linked from the page
Email	savings.service@ncbs.co.uk (savings accounts)
Post	Family Building Society, Customer Support, Ebbisham House, 30 Church Street, Epsom, Surrey KT17 4NL

Have ready

You do not need the death certificate to make the first notification. You do need it before they can give out account information or change the account.
The death certificate, or a certified copy, sent by post to the address above. They recommend recorded delivery and will return originals and requested certified copies by recorded delivery.
Details of the person who died: full name, full address, date of birth, date of death, whether there is a Will, and any account numbers if you know them.
Details of the personal representative (executor, administrator or legal representative dealing with the estate): name, full address, relationship to the person who died, email address and telephone number. If that person is not known, give the next of kin’s details instead.

Worth knowing

As soon as they are told, they put a note on the account and stop marketing mail. This can take a few days, so some may still arrive.
Once they have the death certificate, they write to the personal representative or next of kin with the next steps and the identification needed before an account can be closed.
A certified copy of the death certificate can be certified by a solicitor, accountant, bank or building society official, Independent Financial Advisor, mortgage broker, doctor or Justice of the Peace.
A joint savings account passes automatically to the other account holder. A spouse or civil partner may be able to apply for an additional ISA allowance (Additional Permitted Subscription).
Funeral expenses can be paid from the account before probate: they pay the funeral director directly. For inheritance tax they issue a cheque to the personal representative to pay HMRC.
For a mortgage, call their mortgage team on 03330 140146 or email mortgage.service@ncbs.co.uk. Mortgage payments must still be made on a joint mortgage.
The same head office team deals with accounts held with National Counties or with Family Building Society.

ncbs.co.uk/about-us/bereavementtheir own page, and the authority · checked 10 October 2026

Manchester Building Society

Building society

Call Manchester Building Society, visit their King Street branch, or write to them.

Manchester Building Society — how to tell them, by channel
Channel	Contact detail
Phone	0345 604 00508:00am - 6:00pm Monday – Friday, excluding bank holidays
Post	Manchester Building Society, PO Box 995, Wallsend, NE28 5FR
In person	King Street branch, 74 King Street, Manchester, M2 4NJ (open Monday to Friday 8:00am to 6:00pm, Saturday 9:00am to 1:00pm)

Have ready

A photocopy of your driving licence or passport
The original or a photocopy of the death certificate

Worth knowing

Manchester Building Society is a trading name of Newcastle Building Society.
If you don’t have a death certificate, they can accept an original or photocopy of an interim death certificate or a coroner’s report. They can also accept a Death Certificate Verification form from a solicitor practising in England or Wales, but they need to see the original of that form.
If you don’t have a driving licence or passport, contact them and they can discuss other options.
Any joint savings accounts transfer automatically to the surviving account holder once the death has been registered, and probate is not needed for that. What happens with a joint mortgage depends on how the property is owned.
They need probate if the total balance of the customer’s sole savings accounts is over £30,000, or if you are already getting probate because another company needs it. They usually also need it if the customer had a mortgage that will not transfer automatically to a joint holder. It must be an original or a solicitor-certified copy.
Once you have told them and registered your details, you can usually withdraw money for funeral expenses, probate application fees or inheritance tax. Fill in the Request to close account(s) form and they will also need to see an invoice. The page also has a Request to cover costs form.

manchester.co.uk/help-and-support/bereavementtheir own page, and the authority · checked 10 October 2026

Leek Building Society

Building society

Call Leek Building Society’s Savings Team, visit your local branch, write to them, or use the enquiry form on their Contact page.

Leek Building Society — how to tell them, by channel
Channel	Contact detail
Online	Enquiry form on the Contact page (Online Enquiries)
Phone	0808 281 9308 (Savings Team)9am to 5pm, Monday to Friday
Post	Leek Building Society, 50 St. Edward Street, Leek, Staffordshire ST13 5DL
In person	Any Leek Building Society branch; if you can, call ahead so they can have a private room ready

Have ready

The death certificate: the original or a certified copy (certified by a solicitor or Commissioner for Oaths); they return any originals
Grant of Probate or Letters of Administration if the total held in the person’s accounts is over £30,000, or whenever those documents are needed to settle the estate
Their passbooks, if you have them
Identification documents to prove who you are and where you live

Worth knowing

Leek Building Society is a trading name of Leek United Building Society.
Sole accounts with £1,500 or less in total: a Bereavement Closure Form from Leek Building Society, completed by the personal representative(s) and witnessed by a Leek Building Society branch manager. Over £1,500 up to £30,000: the same form, witnessed by a solicitor or Commissioner for Oaths. Where there is a Will, they need the original or a copy.
Sole accounts with over £30,000, or where a grant is needed for the estate: the form completed by the executor(s) or administrator(s) with the original or certified Grant of Probate or Letters of Administration. No witness is needed.
Once the death is registered with them you can withdraw funds from savings accounts to pay the funeral invoice, Inheritance Tax and probate court fees. They need original supporting documents, such as the funeral director’s invoice.
Joint accounts are transferred to the name(s) of the remaining account holder(s), on the same terms and conditions.
For a Leek Building Society mortgage, call their Mortgage Administration Team on 0800 783 0847, 9am to 5pm Monday to Friday.
Direct debits and standing orders are not cancelled unless they receive written instructions from the remaining account holder(s) or the personal representatives.

leekbs.co.uk/savings/useful-information/#tab-14636-8their own page, and the authority · checked 10 October 2026

Suffolk Building Society

Building society

Call Suffolk Building Society, use the contact form on their bereavement page, or visit any branch.

Suffolk Building Society — how to tell them, by channel
Channel	Contact detail
Online	Contact form on the bereavement page; they get back in touch with you
Phone	0330 123 0723
Email	hello@suffolkbuildingsociety.co.uk
In person	Any Suffolk Building Society branch; a Letter of Indemnity can be obtained from any branch

Have ready

A certified copy, or a solicitor-certified copy, of the death certificate or Grant of Probate (they also accept an interim or coroner’s certificate, or the original Grant of Probate)
Proof of your identity: they check it electronically first, and may then ask for a full valid UK photocard driving licence or a full valid UK or EU nationals passport
The passbook(s) for the account(s), if you have them

Worth knowing

If the estate is only cash held with them, they allow an account to be closed with a Letter of Indemnity as long as the total balances across all the person’s Suffolk Building Society accounts do not exceed £25,000.
Total balances under £250: a spouse, civil partner, child, parent or sibling can close the account with a Letter of Indemnity. From £250 to £25,000: anyone can, but the Letter of Indemnity must be witnessed by a solicitor or notary public. Over £25,000: they need the original Grant of Probate or Letters of Administration.
Accounts are closed by cheque, or by CHAPS to a current account in the name of the executor or beneficiary. A £25 fee can be deducted from the amount sent; if the accounts total £100,000 or more, it is sent by CHAPS without charge.
They can release money from the person’s accounts to pay Inheritance Tax (by cheque to HMRC or direct to HMRC, with no charge for the CHAPS payment), the funeral, and other costs such as care fees or an unpaid utility bill. For funeral and other costs they need the original invoice or bill.
Joint accounts pass automatically to the surviving account holder, and for 60 days from registration of the death they will give penalty-free access to funds in accounts that have withdrawal restrictions.
If the person had a Suffolk Building Society mortgage in their sole name, payments are suspended for 12 months, though interest continues to be charged. If it was in joint names, the deceased is removed and the mortgage carries on as before.
An ISA held by the person can stay open as a continuing ISA for up to three years after the death. The Society has no account to take a spouse’s or civil partner’s additional ISA allowance, which has to go to another provider.

suffolkbuildingsociety.co.uk/members/bereavementtheir own page, and the authority · checked 10 October 2026

The Cambridge Building Society

Building society

Call The Cambridge Building Society, or visit your local branch, to tell them about the death.

The Cambridge Building Society — how to tell them, by channel
Channel	Contact detail
Phone	0345 601 33448.30am to 6pm Monday to Friday, 9am to 2pm Saturday, closed Sundays and bank holidays
In person	Any local Cambridge branch, to tell them about the death

Have ready

The death certificate or an interim death certificate. For a mortgage they ask to see it within three months of you telling them.
Sole savings account of £500 or below: the account can be closed on receipt of the death certificate. The person presenting it signs a withdrawal form and provides two forms of identification.
Sole savings account over £500 and below £20,000: to close it before probate you complete a Statutory Declaration, witnessed by a solicitor or a Commissioner for Oaths (there is a fee), and a withdrawal form signed by all executors or administrators. Two forms of identification may be required.
Sole savings account over £20,000: the grant of probate or letters of administration, and a withdrawal form signed by all executors or administrators.

Worth knowing

Tell them about the death and your relationship to the person who died. They add a notification to the account and record you as their registered contact.
They may not be able to discuss the accounts until they have the death certificate, because of data protection. They do not need to see the will.
Joint accounts: a joint savings balance passes to the remaining account holder(s). A joint mortgage transfers to the remaining account holder(s), who are responsible for continuing the monthly payments.
Mortgage in a sole name: interest continues to be charged and is added to the balance until it is repaid. If it cannot be repaid straight away, get in touch so they can talk through your circumstances and options.
Once they have the death certificate (or an interim certificate), money can be withdrawn from a deceased person’s savings for funeral expenses, inheritance tax and probate fees.
They are not currently offering the additional ISA subscription (the spousal ISA allowance), but can withdraw a cheque for the ISA balance to another ISA provider.

cambridgebs.co.uk/more/help-centre/faqs-and-guides/additional-support/life-events/bereavement-guidetheir own page, and the authority · checked 10 October 2026

Teachers Building Society

Building society

Call Teachers Building Society’s member services team to discuss a bereavement.

Teachers Building Society — how to tell them, by channel
Channel	Contact detail
Phone	0800 783 2367

Worth knowing

They publish a bereavement guide, linked from their Tougher times page.

teachersbuildingsociety.co.uk/help-me/tougher-timestheir own page, and the authority · checked 10 October 2026

Loughborough Building Society

Building society

Call the Society’s savings team, visit your nearest branch or agency, or post the original or a certified copy of the death certificate to head office.

Loughborough Building Society — how to tell them, by channel
Channel	Contact detail
Phone	01509 631960 (savings team)
Post	Loughborough Building Society, 56 Woodgate, Loughborough, Leicestershire, LE11 2TZ
In person	Your nearest branch or agency; hand the death certificate to staff there

Have ready

The original or a certified copy of the death certificate
A Statutory Declaration or Grant of Probate, before a sole account can be closed and the funds paid out

Worth knowing

A sole account is suspended once the Society is told, until the Statutory Declaration or Grant of Probate arrives. On a joint account the name of the person who died is removed and it becomes a sole account.
A copy can be certified by a UK lawyer, banker, authorised financial intermediary, FCA-regulated mortgage broker, accountant, teacher, doctor, minister of religion or postmaster. They must be contactable by the Society, and the certification must read: I certify that this is a true copy of the original.
The page gives no opening hours for the phone line. The Society also publishes a Deceased Account Help Sheet.

theloughborough.co.uk/help-and-support/bereavement-and-power-of-attorney/bereavement-2their own page, and the authority · checked 9 October 2026

Saffron Building Society

Building society

Complete the Society’s Bereavement Instruction form when you tell it of a death (it is not needed if only joint savings accounts are held), and call or visit a branch.

Saffron Building Society — how to tell them, by channel
Channel	Contact detail
Online	Bereavement Instruction form to download from the Forms and downloads section of the Society’s website
Phone	0800 072 1100Monday–Friday 8:30am–5:30pm, Saturday 9am–1pm; closed Sundays and bank holidays
Post	Saffron House, 1A Market Street, Saffron Walden, Essex, CB10 1HX
In person	Any Saffron branch; the page invites you to call or visit

Have ready

A completed Bereavement Instruction form (not needed if only joint savings accounts are held)

Worth knowing

The Society’s bereavement guide, a PDF linked from the page, sets out the documents it needs to release savings and what happens to a mortgage.

saffronbs.co.uk/Bereavementsupporttheir own page, and the authority · checked 9 October 2026

Insurer

24 entries

Aviva

Insurer

Online notification form, or phone if you would rather give the details by voice.

Aviva — how to tell them, by channel
Channel	Contact detail
Online	Bereavement notification form on the page
Phone	0345 268 2194Monday to Friday 9:00am–5:00pm

Have ready

The full name, date of birth and address of the person who died — a policy number helps but is not required, as they can usually locate the record
Your own details and your relationship to the person who died
Details from the death certificate or the grant of probate, if they ask for them later in the process

Worth knowing

Their page warns that if they cannot confirm your identity there are policy details they will not share, though they will still take the notification.
Nothing is needed at first contact beyond the person’s identifying details — documents are requested only if the claim needs them.

aviva.co.uk/help-and-support/contact-us/notify-us-of-a-bereavementtheir own page, and the authority · checked 20 August 2026

Legal & General

Insurer

It depends on the product. For life insurance, start a bereavement claim online through their Claims Portal, or call the bereavement claims line. Pensions, annuities, ISAs and later life mortgages each have their own route on L&G’s Contact us page.

Legal & General — how to tell them, by channel
Channel	Contact detail
Online	Claims Portal for someone else’s single-life policy (a joint policy is claimed through the online account), linked from this page. Annuities, workplace pensions and defined-benefit pensions each have their own online death-notification form, linked from their Contact us pages
Phone	0800 137 101 (life insurance bereavement claims) · 0800 009 3506 (Over 50s life insurance claims) · 0345 026 3858 (retirement income and annuities) · 0345 678 0020 (personal pensions with a policy starting 'S', ISAs and investments)Life insurance claims lines Monday to Friday 9am–5.30pm; retirement, pension and ISA lines Monday to Friday 9am–5pm
Email	life.claims@landg.com (life insurance bereavement claims)

Have ready

The policy number, or the direct debit reference
The full name of the person who died
A copy of the death certificate if the death was in the UK (sometimes they ask for the original)
The date, place and cause of death, if known
Your name and your relationship to them
The legal next of kin, if known

Worth knowing

Pensions, annuities, ISAs and later life mortgages are not claimed here: each has its own 'How do I notify you of a death?' answer on L&G’s Contact us page (legalandgeneral.com/contact-us). Annuity references begin with A, B, DB, PR, P or Q; a pension policy number is 10 digits starting with 2.
Other bereavement emails: PersonalPension@landg.com (personal pensions), ISAInvestments@landg.com (ISAs and investments), customerservices@landghomefinance.com (later life mortgages, with their bereavement notification form).
For retirement products they aim to finish within 15 working days, longer if documents are missing or probate is needed.
Re-read 2026-09-24: the annuity death-notification form this entry used to link to now returns 'page not found'; it has moved to its own page under Contact us, Retirement.

legalandgeneral.com/existing-customers/life-cover-supporttheir own page, and the authority · checked 24 September 2026

M&G / Prudential

Insurer

Use the online bereavement notification tool — usually around 10 minutes to complete — or write to their Lancing address; the page publishes no working phone number (see notes).

M&G / Prudential — how to tell them, by channel
Channel	Contact detail
Online	Online bereavement notification form (usually takes around 10 minutes to complete)
Post	Prudential, Lancing, BN15 8GB

Have ready

Documents and key information to have to-hand before starting the form — the page asks claimants to have it all ready but does not itemise a specific list on this page; a linked 'Learn more before you start' page carries further detail — checked 2026-08-31

Worth knowing

Some products may not be suitable for the online bereavement notification form.
Payments are usually issued within 3 to 5 working days of a decision being reached, once a claim is agreed.
This page is reached via a 301 redirect from pru.co.uk/existing-customers/notify-us-of-a-death — Prudential’s bereavement service now lives on the mandg.com domain.
⛔ The page’s phone number reads 0800 000 000 (tel:0800000000) — an unpopulated template value on M&G’s page, confirmed live 2026-09-10 by two independent reads (T724 2026-08-31, T925 2026-09-10). It is not a working line and is deliberately not carried here; use the online form or the Lancing address. Re-check the page for a real number on the next sweep.

mandg.com/existing/care-and-support/bereavementtheir own page, and the authority · checked 31 August 2026

Standard Life

Insurer

Fill in the online bereavement form — Standard Life’s stated easiest way to tell them a customer has died. The Death Certificate can be uploaded to the form, or sent later; a specialist from the Bereavements Team is in contact within 2 weeks of the form being submitted.

Standard Life — how to tell them, by channel
Channel	Contact detail
Online	Bereavement Form at standardlife.co.uk/help/bereavement/bereavement-form

Have ready

Full name, date of birth and date of death of the person who has died
Their last known address, including postcode
Plan number, if known (optional — the form notes it can be found on their annual statement)
Digital copy of the Death Certificate (optional upload — the form can be submitted without it)
Your relationship to the deceased, and whether you are the Executor
Details of any spouse/civil partner, children, dependants and other living relatives — the form states this helps confirm who the beneficiaries are

Worth knowing

It’s okay if you can’t, or don’t want to, send the Death Certificate today — a specialist in the Bereavements Team will be in contact within 2 weeks of the form being submitted.
Standard Life’s general bereavement page (standardlife.co.uk/help/bereavement) says phone or written notification is also possible via a separate Contact Us page, but no bereavement-specific phone number or postal address is published on either page as fetched — checked 2026-08-31.

standardlife.co.uk/help/bereavement/bereavement-formtheir own page, and the authority · checked 31 August 2026

SunLife

Insurer

Call SunLife’s UK claims line to start a death claim, or write to their Peterborough PO Box — no online claim form or email is published for insurance bereavement claims on this page.

SunLife — how to tell them, by channel
Channel	Contact detail
Phone	0800 008 6060Monday to Friday, 8am–8pm
Post	SunLife, PO Box 1395, Peterborough, PE2 2TR, United Kingdom

Have ready

The Policy Schedule and Endorsements, to be returned
The name of the person making the claim and evidence of their entitlement to the policy proceeds
The name and date of birth of the policyholder
The original death certificate
A copy of the policyholder’s Will, if there is one

sunlife.co.uk/contact-us/claims/sunlife-insurance-claimstheir own page, and the authority · checked 31 August 2026

AXA

Insurer

Phone the line for the policy type. AXA publishes a different number for each — there is no single bereavement number.

AXA — how to tell them, by channel
Channel	Contact detail
Phone	Car 0330 024 1158 · Home 0330 024 1235 · Van 0330 159 1509 · Landlord 0330 159 1512 · Business 0330 159 1508Car and home: Monday to Friday 8:00am–8:00pm, Saturday 9:00am–5:00pm, closed Sunday. Van, landlord and business: Monday to Friday 8:00am–6:00pm, closed weekends and bank holidays.

Have ready

Their page does not list documents up front; the policy team asks on the call.

Worth knowing

Ring the number for the policy you are calling about — a car policy and a home policy are handled by different teams.
On a motor or van policy their page explains that once probate has ended and a new owner is established, the policy is cancelled and re-issued in the new owner name rather than transferred.
They point bereaved callers to Cruse for grief support, separately from the policy line.

axa.co.uk/additional-support/bereavementtheir own page, and the authority · checked 17 September 2026

Admiral

Insurer

Phone, live chat or post. A second number exists purely to book a call back if you would rather not wait.

Admiral — how to tell them, by channel
Channel	Contact detail
Online	Live chat from their help hub — Monday to Friday 7:00am–8:30pm, Saturday and Sunday 9:00am–5:30pm
Phone	0333 234 9971Monday to Friday 8:00am–7:00pm
Post	Admiral Group, David Street, Cardiff CF10 2EH

Have ready

Not listed on their page up front — the team asks on the call.

Worth knowing

Call 0333 220 2000 instead if you want them to ring you back rather than hold.
Calls to 03 numbers cost no more than 01 or 02 numbers, from mobiles and landlines.
Bank holiday hours, including Christmas and New Year Day, change — check before travelling to a call.

admiral.com/help-support-hub/life-events/bereavementtheir own page, and the authority · checked 17 September 2026

Direct Line

Insurer

Call Direct Line’s specialist bereavement team.

Direct Line — how to tell them, by channel
Channel	Contact detail
Phone	0345 605 9163Monday to Friday, 9am to 7pm

Worth knowing

The number is on Direct Line’s 'Dealing with difficult times' help page, which covers bereavement alongside other hard events. The page lists no documents and no online form: phone is the one route it gives.

directline.com/help/dealing-with-difficult-timestheir own page, and the authority · checked 29 September 2026

Churchill

Insurer

Call Churchill’s specialist bereavement team.

Churchill — how to tell them, by channel
Channel	Contact detail
Phone	0345 605 9150Monday to Friday, 9am to 7pm

Worth knowing

The number is on Churchill’s 'Dealing with difficult times' help page. It lists no documents and no online form: phone is the one route it gives.
Churchill and Direct Line are sister brands with separate bereavement numbers. Use the one for the brand the policy is with.

churchill.com/help/dealing-with-difficult-timestheir own page, and the authority · checked 29 September 2026

LV=

Insurer

Email LV='s bereavement team, or use the online bereavement form on their page.

LV= — how to tell them, by channel
Channel	Contact detail
Online	Bereavement form on the page
Email	bereavement@lv.com

Have ready

Full name, address and date of birth of the person who died
Their policy or plan number, if known
The date of death, and the death certificate if you have it
Your contact details, or those of whoever LV should send forms and information to

Worth knowing

This team handles LV= life policies and plans. Direct debits with references starting LVIC or LVRE belong to LV= General Insurance (car and home), which this page cannot help with.
LV says a Grant of Probate is not always needed to make a claim.
Payments are generally made by bank transfer (BACS).

lv.com/life-contact-us/bereavementtheir own page, and the authority · checked 29 September 2026

The AA

Insurer

Use The AA’s online bereavement form. It covers both breakdown membership and AA insurance policies.

The AA — how to tell them, by channel
Channel	Contact detail
Online	Report a bereavement form on the page

Have ready

Your email address, so they can contact you about closing the account
The person’s address, and their membership or policy number
The date of death
Membership numbers are 16 digits, on the back of the membership card; policy numbers are on the policy documents
Sometimes a document such as the death certificate, to verify identity — they will email you if they need it

Worth knowing

The form goes to The AA’s Personal Support Team, who update the records and get in touch within 5 working days to confirm.

theaa.com/help-support/report-a-bereavementtheir own page, and the authority · checked 29 September 2026

1st Central

Insurer

Call 1st Central, or use the web chat on their help page, to tell them a policyholder or named driver has died.

1st Central — how to tell them, by channel
Channel	Contact detail
Online	Web chat on the help page, or WhatsApp
Phone	0333 043 2085, then option 1

Worth knowing

This is their motor insurance help page. It offers phone and web chat only: no form and no email address.

help.1stcentralinsurance.com/motor/general/how-do-i-tell-you-if-a-policyholder-or-named-driver-has-passed-awaytheir own page, and the authority · checked 29 September 2026

A-Choice Insurance

Insurer

Call or email A-Choice’s customer support team to tell them a policyholder has died.

A-Choice Insurance — how to tell them, by channel
Channel	Contact detail
Phone	0330 127 4500, then option 4Monday to Friday, 8am to 5pm; Saturday, 9am to 1pm; closed Sunday
Email	admin@a-choice.co.uk

Have ready

The policyholder’s full name
The policy number
A copy of the death certificate

Worth knowing

The route is in the 'Bereavement notification and support' section of their customer support page.

achoiceinsurance.co.uk/helpstation/customer-supporttheir own page, and the authority · checked 29 September 2026

Zurich

Insurer

Use Zurich’s online claims form, which they say is the quickest way. The phone line, email and form depend on whether the policy number starts with PR; if you don’t know the policy number, call 0370 333 1500.

Zurich — how to tell them, by channel
Channel	Contact detail
Online	Online bereavement claims form on the page — one version for policy numbers starting PR, one for all others
Phone	0370 243 0827 (policy numbers not starting PR)Monday to Friday, 9am to 5pm, excluding bank holidays
Email	bereavements.zurich@uk.zurich.com (policy numbers not starting PR)
Post	Zurich Assurance - InForce Claims, Unity Place, 1 Carfax Close, Swindon, SN1 1AP (policy numbers not starting PR)

Have ready

The policy number of the life insurance you’re claiming on
The original death certificate or coroner’s interim report
Details of the estate of the person who died, including their will, beneficiaries and surviving family

Worth knowing

If the policy number starts with PR: call 0370 240 0073 (same hours), email zurichmulticlaims@uk.zurich.com, or write to Zurich Assurance, Protection Operations, PO Box 4157, Swindon, SN4 4QB.
Not sure of the policy number? Call 0370 333 1500, Monday to Friday 9am to 5pm, excluding bank holidays; from outside the UK, +44 1793 511 227.
As a general rule, Zurich stop collecting payments on the policy from the date they are told of the death.
A policy held in trust is paid in line with the trust, to a trustee account or to the named beneficiaries.
The same page offers Zurich Support Services — free, confidential emotional, legal and money guidance, 24 hours a day — on 0800 326 5061.

zurich.co.uk/insurance/make-a-claim/bereavement-claimtheir own page, and the authority · checked 30 September 2026

NFU Mutual

Insurer

Call NFU Mutual, or tell them online and they call you back.

NFU Mutual — how to tell them, by channel
Channel	Contact detail
Online	Online notification form (call-back request) linked from the page
Phone	0800 072 5569Monday to Friday, 8am to 8pm; Saturday, 9am to 12.30pm; closed Sunday

Have ready

Some details about yourself
The date of birth, date of death and address of the person who died
Details of their insurance policies, if you have them

Worth knowing

This route is for General Insurance (motor, home, equine, commercial or farming). If they held both General Insurance and Financial Services products (investments, pensions or life cover), choose General Insurance and NFU Mutual pass the details on.
If they held only Financial Services products, the page gives an online notification form for that instead, with no phone number.
NFU Mutual do not charge administration fees for changes, cancellations or claims made because of the death.

nfumutual.co.uk/contact-us/passing-away-of-a-customertheir own page, and the authority · checked 30 September 2026

Saga

Insurer

Call Saga’s bereavement team, or use their online bereavement form for car or home insurance.

Saga — how to tell them, by channel
Channel	Contact detail
Online	Online bereavement forms for car insurance, home insurance, or both, linked from the page
Phone	0800 092 3816 (policy numbers starting 10, or other Saga insurance)Monday to Friday, 9am to 5pm

Have ready

The policyholder’s name, date of death, date of birth, address and policy number (car policy numbers start with 10 or M; home policy numbers start with 10 or H)
The executor’s or representative’s name, address, telephone number and email address
Whether probate is required, and what you want done with the policy: cancel it, or move it into a spouse’s or partner’s name (for home insurance, also continue it as it is while the estate is in probate)

Worth knowing

Car insurance policy numbers beginning with M have their own number, 0345 111 0057. Home insurance policy numbers beginning with H have theirs, 0345 234 2233.
Their page asks you to get in touch as soon as possible so they can adjust any active policies.
They record the executor’s details and can only make changes with the executor’s permission.
They can keep cover going while the estate is in probate: if a property forms part of the estate, cover continues in the late policyholder’s name.
Once told, they stop promotional post and email; their page says this can take three to four weeks to stop completely.

saga.co.uk/insurance/saga-insurance-bereavement-servicetheir own page, and the authority · checked 10 October 2026

More Than

Insurer

Use More Than’s online bereavement form, or go to their Contact us page.

More Than — how to tell them, by channel
Channel	Contact detail
Online	Online bereavement form linked from the page

Have ready

The policy number, and the name and date of birth of the person who died
Whether the death was the result of a road traffic accident
What you want done with the policy or policies on cover
Your name, where you live, your email address and your telephone number
Whether you are the next of kin, executor or estate administrator

Worth knowing

Their page gives two routes: the online form, or their Contact us page.
The form says to fill it in as best you can and they will take care of the policy.
They may need to phone you to talk it through. The form gives their opening hours as 08:00 to 19:00, Monday to Friday, and says that if they do not need to call they will write to the contact details you gave.
The form asks whether the person also had cover with any of the group’s other brands: Admiral, Bell, Diamond, Elephant, Ford Insure, Gladiator or More Than.

morethan.com/additional-support-and-assistancetheir own page, and the authority · checked 10 October 2026

ReAssure

Insurer

Call ReAssure’s bereavement team, or use their online bereavement form; former Barclays Life policies have a separate number.

ReAssure — how to tell them, by channel
Channel	Contact detail
Online	Online bereavement form linked from the page
Phone	0800 073 1777 (+44 1952 292929from overseas)Monday to Friday (not including bank holidays), 8.30am to 5.30pm

Have ready

The policy number
The name of the person who has died
The cause and date of death, and whether the death occurred in the UK
Who you are and your relationship to the person who died, and who is dealing with the estate
An original death certificate, which they say they need in all cases (after you first get in touch they send a claim form to complete and return with any supporting documents)

Worth knowing

The 0800 073 1777 number is for all policies except former Barclays Life policies. For those, call 0800 197 5616 (+44 1708 678 832 from overseas).
Their pensions and investments claims pages give the same two bereavement numbers and the same online form.
If you are waiting for a claim to be paid, they may be able to help with funeral costs: for example, if probate has not been resolved, they can release up to £10,000 straight to a funeral director before paying the claim, and that amount is deducted from the claim when it is paid. Ask their Bereavement team.

reassure.co.uk/insurance/making-a-claimtheir own page, and the authority · checked 10 October 2026

Canada Life

Insurer

Use Canada Life’s online bereavement form, or call the number listed for the policy’s product on their Contact us page.

Canada Life — how to tell them, by channel
Channel	Contact detail
Online	Online bereavement form linked from the page (also reached from the Contact us page)

Have ready

The full name, date of birth, address and policy number (if known) of the person who died
The date of death
Your relationship to the person who died
Your own contact details, and the details of anyone else they should contact, such as an executor

Worth knowing

Once you have told them, they send a letter or email confirming what happens next.
They might ask to see the original death certificate and other supporting documents and take a copy; any originals you send are returned by recorded delivery.
If a policy pays money to a beneficiary, they may ask you or the executor for a copy or original death certificate, a copy of the will, or a completed claims form.
The online form asks which product the policy is: The Retirement Account, annuities and other retirement products, Home Finance, International Bonds, or Not sure.
Phone numbers for each Canada Life product are listed on their Contact us page.

canadalife.co.uk/customer/help-and-support/bereavement-supporttheir own page, and the authority · checked 10 October 2026

The Exeter

Insurer

Call The Exeter’s claims team, or write to them, to register a life insurance claim.

The Exeter — how to tell them, by channel
Channel	Contact detail
Phone	0300 123 3201Monday to Friday, 9am - 5pm
Post	The Exeter, Lakeside House, Emperor Way, Exeter, EX1 3FD

Have ready

Your contact details, details of the life covered, and the type of claim you are registering (a life claim or a terminal illness claim)
Basic details to help them find the policy, such as a name, date of birth, postcode and policy number; if you cannot find the policy number they can usually locate the policy another way
A death certificate, which they may ask you to send once the claim is registered

Worth knowing

For a death claim, the person getting in touch can be a nominated beneficiary, the next of kin, a solicitor, the executor of the estate or another legal representative.
Once the claim is registered, they explain what evidence is needed and guide you through the process.

the-exeter.com/make-a-claimtheir own page, and the authority · checked 10 October 2026

British Seniors

Insurer

Call British Seniors' claims line, email their claims address, or write to them.

British Seniors — how to tell them, by channel
Channel	Contact detail
Phone	0800 542 7618Monday to Friday, 9am to 7pm, excluding bank holidays
Email	claims@britishseniors.co.uk
Post	British Seniors Insurance Agency, PO Box 6063, Windsor, SL4 9GL

Have ready

The policy schedule
The name and date of birth of the policy holder
The name of the person making the claim and evidence of their entitlement to the policy proceeds
The account number and sort code of the bank account where the cash sum is to be paid
A copy of the policyholder’s will, if there is one

Worth knowing

Depending on the policy type, they may be able to collect all the claim information over the phone.
If you claim by email, they send you a form to be completed, signed and returned with supporting documentation.
Once a claim is accepted they pay the benefit to the person legally entitled to it, and refund any premiums paid between the date of death and the date the claim is paid.
British Seniors says its policies are provided by Aviva Life & Pensions UK Limited.

britishseniors.co.uk/existing-customertheir own page, and the authority · checked 10 October 2026

Scottish Friendly

Insurer

Download, print and post Scottish Friendly’s bereavement claim form, or call them if you have questions about what they need.

Scottish Friendly — how to tell them, by channel
Channel	Contact detail
Online	Bereavement claim forms to download and print, then post; an online contact form is also on the page for questions
Phone	0333 323 5433 (UK)8.30am-5.30pm, Monday to Friday
Post	Scottish Friendly Assurance Society Ltd, Galbraith House, 16 Blythswood Square, Glasgow G2 4HJ

Have ready

The completed Bereavement claim form for a life policy, or the Notification of Bereavement form (pensions) for a pension policy. Full instructions and a checklist come with the forms.
A valid copy of the death certificate.
The original policy documents, if available.
They will tell you whether they also need a nomination form, a grant of confirmation or probate, and a deed of assignment.

Worth knowing

Post the completed form and documents to the Glasgow address.
They also publish a Bereavement Support Leaflet with further information.
Canada Life customers should call 0330 135 9539 (8.30am-5.30pm, Monday to Friday).
Mobius Life customers should call 01733 353405 (Monday to Friday 9.30am to 4pm).

scottishfriendly.co.uk/help-support/support-hub/bereavement-supporttheir own page, and the authority · checked 10 October 2026

Vitality

Insurer

To claim on a Vitality Life insurance plan, call Vitality to speak to an adviser, or read its guide to making a life insurance claim for contact details and next steps.

Vitality — how to tell them, by channel
Channel	Contact detail
Phone	0345 602 3523

Worth knowing

The page gives this number for Vitality Life insurance plans only, and gives no opening hours or list of documents.

vitality.co.uk/support/bereavement-supporttheir own page, and the authority · checked 10 October 2026

Bupa

Insurer

Use Bupa’s online form to tell it that someone with a Bupa policy has died. You can upload documents at step four, or submit the form first and send them later.

Bupa — how to tell them, by channel
Channel	Contact detail
Online	Online form on the page; it asks for the person’s full name, date of birth, date of death, postcode and Bupa membership or registration number if known

Have ready

Documents you can upload at step four of the form, such as a death certificate, an executor consent form, a coroner’s certificate and a next of kin consent form

Worth knowing

The page gives no phone number for reporting a death.

bupa.co.uk/help-and-support/bereavement/notificationtheir own page, and the authority · checked 10 October 2026

Water

20 entries

Anglian Water

Water

Phone their bereavement line on 0800 141 2944, use live chat, complete their online form (offered explicitly as an alternative for anyone who’d rather not call), or write to them.

Anglian Water — how to tell them, by channel
Channel	Contact detail
Online	Online bereavement notification form; live chat also available when an agent is online
Phone	0800 141 2944
Post	Bereavement Support, Anglian Water, PO Box 4994, LANCING, BN11 9AL

Have ready

Details of the deceased, including their address and date of death
The full name, forwarding address and contact telephone number of the executor or person legally looking after the estate
A meter reading, if available

Worth knowing

A copy of the death certificate can optionally be uploaded through the online form (max size 5MB).
Where the account is in joint names, the remaining account holder is responsible for the bills and any outstanding balance.
Where an outstanding balance is in the deceased’s sole name, Anglian Water may pass it to their probate partner, Phillips & Cohen, to add to the deceased’s estate.
No opening hours are published for the bereavement phone line.

anglianwater.co.uk/help-and-advice/water-care/bereavement-supporttheir own page, and the authority · checked 31 August 2026

Severn Trent

Water

Complete their online form, message their WhatsApp virtual assistant, or call 0345 7500 500 (Mon–Fri, 9am–5pm) — these are Severn Trent’s own channels; they also point to the third-party service Life Ledger.

Severn Trent — how to tell them, by channel
Channel	Contact detail
Online	Online bereavement form on the bereavement-support page
Phone	0345 7500 500Monday to Friday, 09:00 to 17:00

Have ready

A Death Certificate (a copy is acceptable)
Valid photographic identification, such as a passport, driving licence, or other government-issued photo ID
In some circumstances, proof of executorship: a copy of the will or Grant of Probate, or a Letter of Administration. If no one intends to apply for a grant, Severn Trent will ask you to fill in their Small Estates Form instead
Your name, phone number and an address they can write to; the account holder’s name, address and date of death; the solicitor’s contact details, if one is dealing with the estate; and an up-to-date meter reading, if there is a meter

Worth knowing

Severn Trent reserve the right to request original copies of any of the above documents at any time.
They ask for proof of executorship only when absolutely necessary, as part of the failure to prevent fraud offence.
If the account is in credit, they process a refund and let you know when it is on its way. If there is a balance to pay, they contact you to discuss it; where it cannot be settled, their bereavement specialist partner Phillips and Cohen gets in touch.
Life Ledger is offered as a third-party alternative — this entry records only Severn Trent’s own channels.

stwater.co.uk/my-account/bereavement-supporttheir own page, and the authority · checked 30 September 2026

Southern Water

Water

Complete one of their online forms — change the account name, add executor’s details, or close the account — with phone support on 0330 303 0368 if you need help filling them in.

Southern Water — how to tell them, by channel
Channel	Contact detail
Online	Online forms: change the account name details, add executor’s details, or close the account
Phone	0330 303 0368

Have ready

The deceased’s name and address
Payment reference number, if known (found at the top-right of the bill)
Date of bereavement
Details of the person now responsible for paying the account, if adding an executor

Worth knowing

Bills are issued as normal until the account is closed; the balance is not payable by the executor personally and is only payable from the estate once probate is issued, if applicable.
Southern Water have partnered with Phillips and Cohen Associates, who specialise in deceased account management, to work with the executor or solicitors where appropriate.
Southern Water also accept notifications from NotifyNow, a free third-party death notification service — this entry records only Southern Water’s own channels.

southernwater.co.uk/help-and-support/tell-us-about-a-bereavementtheir own page, and the authority · checked 31 August 2026

Thames Water

Water

Online form is their stated simplest way to notify them, or phone 0800 009 4976 (Mon–Fri, 9am–5pm) — a recorded message may suggest using the website instead, but Thames Water ask callers to stay on the line to reach a team member.

Thames Water — how to tell them, by channel
Channel	Contact detail
Online	Online bereavement form, linked from the bereavement help page
Phone	0800 009 4976Monday to Friday, 9am until 5pm

Have ready

Name, address and phone number of the deceased
Account number, if available (found at the top of a Thames Water bill)
Date of passing
Executor’s name, address, and contact details
Property details, including an up-to-date meter reading if possible

Worth knowing

Thames Water can close the account or move it into a different name, and will confirm whether a refund or outstanding balance is due.
Their automated phone system may suggest switching to the website, but Thames Water ask callers to stay on the line rather than hang up.

thameswater.co.uk/help/account-and-billing/help-with-a-bereavementtheir own page, and the authority · checked 31 August 2026

United Utilities

Water

Complete their online form (their stated primary route), or call 0800 912 7249 — no phone hours are published.

United Utilities — how to tell them, by channel
Channel	Contact detail
Online	Online bereavement form on the bereavement-support page
Phone	0800 912 7249

Have ready

Your own details
The deceased customer’s details and account number, if known
Details of the executor or person looking after the deceased’s affairs

Worth knowing

United Utilities' own page does not state that a death certificate or other document must be submitted at this stage.
Life Ledger is mentioned as a third-party alternative — this entry records only United Utilities' own channels.

unitedutilities.com/help-and-support/priority-services/bereavementtheir own page, and the authority · checked 31 August 2026

Yorkshire Water

Water

Phone 0345 1 24 24 24 or request a callback — Yorkshire Water say this is 'the best way' to tell them; there is no dedicated online bereavement form.

Yorkshire Water — how to tell them, by channel
Channel	Contact detail
Online	Request a callback via the 'Let us call you' form
Phone	0345 1 24 24 24Mon-Fri 8am-6pm, Saturday 9am-5pm, Sunday and bank holidays closed
Post	Yorkshire Water, PO Box 52, Bradford, BD3 7YD

Have ready

The deceased’s name, address and date of death
Whether the property is owned or rented
An up-to-date meter reading, if it’s safe to read the meter
A forwarding address to send final correspondence to, if closing the account
The new occupant’s full name, forwarding address and telephone number, if a new account is needed

Worth knowing

Yorkshire Water may ask for a copy of the death certificate when you call; the postal address above is where to send it if asked.
Yorkshire Water do not transfer an account into a new name after a death — the account is closed and, if someone is still living there, a new account is opened for them.

yorkshirewater.com/bill-account/bereavementtheir own page, and the authority · checked 31 August 2026

Affinity Water

Water

Call Affinity Water’s dedicated Bereavement Line, or notify them online through the third-party service named on their page.

Affinity Water — how to tell them, by channel
Channel	Contact detail
Online	An online notification on the page itself, run by LifeLedger, a third-party service Affinity Water has partnered with; it can pass the same notification to other companies too
Phone	0345 359 5929Monday to Friday, 8am to 8pm; Saturday, 8am to 2pm

Have ready

Whether the property is now empty — the online notification asks this first

Worth knowing

After an online notification Affinity Water says it will aim to get back to you as quickly as possible, but to allow up to 10 working days.

affinitywater.co.uk/billing/notifying-us-of-a-bereavementtheir own page, and the authority · checked 29 September 2026

South East Water

Water

Call South East Water’s customer services team, or use their online bereavement form — no login needed.

South East Water — how to tell them, by channel
Channel	Contact detail
Online	Online bereavement form on the page; no login or account details needed
Phone	0333 000 0001

Worth knowing

If someone is still living at the property, they update the name on the account; if not, they close the account and send a final bill to the executor before opening a new account for anyone moving in.

southeastwater.co.uk/help/contact/notify-us-of-a-bereavementtheir own page, and the authority · checked 30 September 2026

SES Water

Water

Use SES Water’s bereavement form on the page, email their dedicated team, or call them.

SES Water — how to tell them, by channel
Channel	Contact detail
Online	Bereavement form on the page
Phone	01737 785606
Email	bereavement@seswater.co.uk

Have ready

Your name and contact details, including phone number and address
Any details you have of the account holder, such as their full name, postcode or date of birth
Contact details for the executor, or for whoever is taking over the water account, if that isn’t you
Meter readings from the home, if you can get them

Worth knowing

They take you through the options for how the water account will be managed from now on.
The page also points to Life Ledger, a third-party service for telling several organisations at once — this entry records only SES Water’s own channels.

seswater.co.uk/household/help-support/bereavementtheir own page, and the authority · checked 30 September 2026

South Staffs Water

Water

Call South Staffs Water’s bereavement support team, use their online bereavement form, or write to them.

South Staffs Water — how to tell them, by channel
Channel	Contact detail
Online	Online bereavement form on the page
Phone	0345 60 70 456, option 4Monday to Friday, 8am to 6pm
Post	Bereavement Support, South Staffs Water, Green Lane, Walsall, WS2 7PD

Have ready

The form asks for the date of death, whether water will still be used at the property, and — if the property is part of the estate — the executor’s name and address

Worth knowing

The page also points to Life Ledger, a third-party service for telling several organisations at once — this entry records only South Staffs Water’s own channels.

south-staffs-water.co.uk/household/notify-us-of-a-bereavementtheir own page, and the authority · checked 30 September 2026

Cambridge Water

Water

Call Cambridge Water’s bereavement support team, use their online bereavement form, or write to them.

Cambridge Water — how to tell them, by channel
Channel	Contact detail
Online	Online bereavement form on the page
Phone	0345 60 70 456, option 4
Post	Bereavement Support, South Staffs Water, Green Lane, Walsall, WS2 7PD

Have ready

The form asks for the date of death, whether water will still be used at the property, and — if the property is part of the estate — the executor’s name and address

Worth knowing

Cambridge Water shares its bereavement support team with South Staffs Water, which is why post goes to Walsall.
The page also points to Life Ledger, a third-party service for telling several organisations at once — this entry records only Cambridge Water’s own channels.

cambridge-water.co.uk/household/notify-us-of-a-bereavementtheir own page, and the authority · checked 30 September 2026

Wessex Water

Water

Call Wessex Water, or use their online bereavement form.

Wessex Water — how to tell them, by channel
Channel	Contact detail
Online	Online bereavement notification form linked from the page
Phone	0345 600 3 600Monday to Friday, 8am to 6pm; Saturday, 9am to 1pm; closed Sundays and bank holidays

Have ready

The full address of the person who died and the date of death
Your Wessex Water customer number, if you have it
Whether the property was owned or rented
A recent meter reading, if you have one
The name, address and phone number of the executor or whoever is handling the estate
Whether water is still needed at the property
A copy of the death certificate, if you have one

Worth knowing

If there is no money left in the estate to pay an outstanding balance, Wessex Water asks you to contact them directly.

wessexwater.co.uk/bills-and-accounts/tell-us-about-a-bereavementtheir own page, and the authority · checked 30 September 2026

Bristol Water

Water

Fill in Bristol Water’s online bereavement support form.

Bristol Water — how to tell them, by channel
Channel	Contact detail
Online	Online bereavement support form linked from the page

Have ready

The name, address and date of death of the person who died
Your Bristol Water customer number, if you have it
Whether the property is owned or rented
An up-to-date meter reading, if you can get one
The name, address and contact details of the executor or whoever is handling their affairs
Details of anyone still living at the property, and whether water is still needed there
A copy of the death certificate, if you have one

Worth knowing

Bristol Water says not to worry if you don’t have all of this — they can still help.
The page also points to free third-party services that tell several organisations at once — this entry records only Bristol Water’s own channel.

bristolwater.co.uk/en/home/account-and-services/your-account/bereavement-supporttheir own page, and the authority · checked 30 September 2026

Dŵr Cymru Welsh Water

Water

Call Welsh Water’s bereavement line, use Live Chat, or fill in their online bereavement form.

Dŵr Cymru Welsh Water — how to tell them, by channel
Channel	Contact detail
Online	Online bereavement notification form, and Live Chat
Phone	0800 052 0145Monday to Friday, 8am to 6pm; Saturday, 9am to 1pm

Have ready

The name and address of the account holder
The name and address of the executor(s)
The date the account holder died
A meter reading, if there is a meter and it’s safe to read
The names of anyone living in, or due to live in, the property

Worth knowing

Don’t worry if you don’t have all of this to hand — they get in touch if they need more.
If the property is empty, water charges are usually payable — but where a sole occupier has died, charges are removed for up to a year while you wait for a Grant of Probate.
The page also points to Life Ledger, a third-party service for telling several organisations at once — this entry records only Welsh Water’s own channels.

dwrcymru.com/en/help-advice/bereavementstheir own page, and the authority · checked 30 September 2026

Hafren Dyfrdwy

Water

Call Hafren Dyfrdwy, or use their online bereavement form.

Hafren Dyfrdwy — how to tell them, by channel
Channel	Contact detail
Online	Online bereavement form on the page
Phone	0330 678 0679

Have ready

The name, address and (if known) account number of the person who died
Depending on the circumstances, they may ask to see a death certificate, coroner’s certificate, grant of probate or letters of administration

Worth knowing

If the account was billed on a water meter, a recent meter reading helps them close it accurately.
They can’t redirect bills or letters that were already posted before you told them.

hdcymru.co.uk/my-account/bereavement-supporttheir own page, and the authority · checked 30 September 2026

Northumbrian Water

Water

Call Northumbrian Water’s bereavement team, or use the online bereavement form linked from their page.

Northumbrian Water — how to tell them, by channel
Channel	Contact detail
Online	Online bereavement form, run for them by their partner Settld (which can also tell other companies in the same submission)
Phone	0800 090 2422

Have ready

Your water account number, if you have it
The date of birth and address of the person who died
A water meter reading, if possible — it isn’t essential

Worth knowing

If you don’t have all the information to hand, the team can still help.

nwl.co.uk/help-and-support/bereavementtheir own page, and the authority · checked 30 September 2026

Essex & Suffolk Water

Water

Call Essex & Suffolk Water’s bereavement team, or use the online bereavement form linked from their page.

Essex & Suffolk Water — how to tell them, by channel
Channel	Contact detail
Online	Online bereavement form, run for them by their partner Settld (which can also tell other companies in the same submission)
Phone	0800 090 2422

Have ready

Your water account number, if you have it
The date of birth and address of the person who died
A water meter reading, if possible — it isn’t essential

Worth knowing

If you don’t have all the information to hand, the team can still help.
Essex & Suffolk Water and Northumbrian Water share this bereavement line.

eswater.co.uk/help-and-support/bereavementtheir own page, and the authority · checked 30 September 2026

South West Water

Water

Fill in South West Water’s bereavement form on the page.

South West Water — how to tell them, by channel
Channel	Contact detail
Online	Bereavement form on the page

Have ready

The form starts with the account holder’s name, their customer reference number, whether the property is metered, and the date they died; then their address, your details and any documents

Worth knowing

The page also points to Life Ledger, a third-party service for telling several organisations at once — this entry records only South West Water’s own channels.

southwestwater.co.uk/household/help-support/bereavement-supporttheir own page, and the authority · checked 30 September 2026

Bournemouth Water

Water

Fill in Bournemouth Water’s bereavement form on the page.

Bournemouth Water — how to tell them, by channel
Channel	Contact detail
Online	Bereavement form on the page

Have ready

The form starts with the account holder’s name, their customer reference number, whether the property is metered, and the date they died; then their address, your details and any documents

Worth knowing

Bournemouth Water is part of South West Water.
The page also points to Life Ledger, a third-party service for telling several organisations at once — this entry records only Bournemouth Water’s own channels.

bournemouthwater.co.uk/household/help-support/bereavement-supporttheir own page, and the authority · checked 30 September 2026

Portsmouth Water

Water

Portsmouth Water’s contact page sends you to a free online form run for them by their partner Settld.

Portsmouth Water — how to tell them, by channel
Channel	Contact detail
Online	Free online bereavement form run by their partner Settld, linked from the contact page ('Bereavement notification')

Worth knowing

Portsmouth Water publishes no bereavement phone line or email of its own; its general contact details are on the same page.

portsmouthwater.co.uk/contact-ustheir own page, and the authority · checked 30 September 2026

Pension provider

19 entries

Nest Pensions

Pension provider

Notify Nest online through their bereavement portal — the quickest way to get started — or call their bereavements team; claims are usually settled within 20–30 days of Nest receiving all the information needed.

Nest Pensions — how to tell them, by channel
Channel	Contact detail
Online	Nest Bereavement Portal at bereavements.nestpensions.org.uk
Phone	0300 020 1410Monday to Friday, 8am–6pm

Have ready

The member’s Nest ID
Death registration details
The beneficiaries' UK bank details
The death certificate or other evidence, if requested (copies of birth or marriage certificates are also accepted)

Worth knowing

Claims are usually settled within 20-30 days of Nest receiving all the information needed.
A reference number is given once notified, so the claim can be tracked.

nestpensions.org.uk/schemeweb/memberhelpcentre/retirement-pot/member-has-died.htmltheir own page, and the authority · checked 31 August 2026

Scottish Widows

Pension provider

The online form is the quickest; you can also call or write. Then send the death certificate (the original, or a certified copy) by email, by post or through a Lloyds Bank, Halifax or Bank of Scotland branch, and they start the claim.

Scottish Widows — how to tell them, by channel
Channel	Contact detail
Online	Bereavement notification form on the page
Phone	0345 601 4179 (bereavement team)Monday to Friday 9:00am–5:00pm; closed weekends and bank holidays
Email	mailbox.estates@scottishwidows.co.uk (for a copy of the death certificate)
Post	Scottish Widows, Bereavement Team, Swindon, SN80 1AA — they recommend guaranteed or recorded delivery
In person	A Lloyds Bank, Halifax or Bank of Scotland branch can take the death certificate

Have ready

The full name, date of birth and address of the person who has died
Your address, contact number and email address
The plan or policy number, if you have it
The death certificate — the original, or a copy certified by a Lloyds Bank, Halifax or Bank of Scotland colleague, or by a solicitor

Worth knowing

⭐ If you have already told Lloyds Bank, Halifax or Bank of Scotland, you do not need to tell Scottish Widows — they pass it on.
They aim to come back to you within five working days of being told.
For an update on a claim already open: 0345 601 4179 (workplace pensions, life insurance, Retirement Account, Ready-Made Pension and annuities) · 0345 716 6764 (personal pensions) · 0345 300 4455 (older personal pensions from Lloyds TSB) · 0345 300 2540 (savings and investments, such as OEICs, ISAs and bonds). Same hours.
A Scottish Widows or IWeb Share Dealing account is handled separately from the rest.
Relay UK or textphone on 18001 for a hearing or speech impairment.

scottishwidows.co.uk/contact-us/bereavement.htmltheir own page, and the authority · checked 30 September 2026

The People's Pension

Pension provider

Tell their bereavement team with the online 'Tell us of a bereavement' form, call them, or write.

The People's Pension — how to tell them, by channel
Channel	Contact detail
Online	'Tell us of a bereavement' form linked from the page
Phone	0300 2000 555Monday to Friday, 8.30am to 6pm
Post	People’s Pension, Manor Royal, Crawley, RH10 9QP

Have ready

For the form: your name, address, email and relationship to the person who died; and their name, date of birth, address, National Insurance number and date of death
A completed claim form — needed for every death claim
Depending on the circumstances, copies or evidence of: the death certificate, the will, a marriage or civil partnership certificate, proof of ID for a spouse, civil partner or any other claimant, the Grant of Probate, evidence of address, evidence of living at the same address as the person who died, evidence of your relationship to them, and confirmation of how long the relationship lasted

Worth knowing

If you already have a claim number, use their 'An ongoing claim' option instead.
You can call them through Relay UK if you have difficulty hearing or speaking on the phone.

peoplespension.co.uk/help-and-support/contact-us/bereavementtheir own page, and the authority · checked 30 September 2026

Civil Service Pension Scheme

Pension provider

Call the Civil Service Pension Scheme, or use their online form to tell them someone has died.

Civil Service Pension Scheme — how to tell them, by channel
Channel	Contact detail
Online	Online notification form on the page
Phone	0300 123 6666

Have ready

If you have them: the member’s full name, date of birth, National Insurance number, date of death and last known address, and the next of kin’s or executor’s details

Worth knowing

You do not need to have all the information straight away.
If the member was already receiving their pension, tell the scheme as soon as possible to help prevent overpayments.
If you use Tell Us Once, it tells the Civil Service Pension Scheme for you, so that future pension payments stop (GOV.UK). Anything else — a survivor’s pension, a lump sum — is still claimed from the scheme itself.

civilservicepensionscheme.org.uk/memberhub/your-pension/personal-life/tell-us-someone-has-diedtheir own page, and the authority · checked 30 September 2026

Armed Forces Pension Scheme

Pension provider

If the member was already receiving their pension, call or email the scheme’s paying agent to stop it; a dependant then claims through the Pensions Office.

Armed Forces Pension Scheme — how to tell them, by channel
Channel	Contact detail
Phone	0345 121 2514 (+44 1903 768625from abroad)
Email	veteransukpensions@equiniti.com
Post	Equiniti, PO Box 1246, Sutherland House, Russell Way, Crawley, RH10 0HZ

Have ready

The member’s name, service number, date of birth, date of death and National Insurance number; the dependant’s name, address, phone number and email; and the date of marriage if a dependant intends to claim

Worth knowing

The paying agent (Equiniti) stops the pension payments. A dependant claiming a survivor’s pension contacts the Armed Forces Pension Schemes' Pensions Office in Glasgow on 0800 085 3600, or at dbs-jpac@dbspv.mod.uk.
If the member had not yet started drawing their pension, the Pensions Office can say whether a dependant’s pension or a lump sum is due.
If you use Tell Us Once, it tells the Armed Forces Pension Scheme for you, so that future pension payments stop (GOV.UK). Anything else — a survivor’s pension, a lump sum — is still claimed from the scheme itself.

gov.uk/guidance/death-of-an-armed-forces-pension-scheme-membertheir own page, and the authority · checked 30 September 2026

NHS Pensions

Pension provider

Call NHS Pensions, or use their online contact service.

NHS Pensions — how to tell them, by channel
Channel	Contact detail
Online	Online contact service, which covers telling them about a death
Phone	0345 121 2522 (+44 191 283 0303from abroad)Monday to Friday, 8am to 6pm
Post	NHS Pensions, PO Box 683, Unit 5, Newcastle Upon Tyne, NE5 9EE

Have ready

The person’s National Insurance number
Their NHS Pension membership number, if you know it — it’s on letters they were sent, their Total Reward Statement, or a payslip if their employer used Electronic Staff Record

Worth knowing

If the person was still working for the NHS when they died, contact their employer instead.
If you have already used Tell Us Once, you don’t need to tell NHS Pensions separately — Tell Us Once covers NHS Pensions for NHS staff in England and Wales (GOV.UK).
Any lump sum should be claimed within two years of telling them about the death, or it becomes subject to a tax charge.

nhsbsa.nhs.uk/pensioner-hub/bereavement/letting-us-know-pensioner-member-has-diedtheir own page, and the authority · checked 30 September 2026

Teachers' Pensions

Pension provider

Call Teachers' Pensions, or download their death notification form and post it.

Teachers' Pensions — how to tell them, by channel
Channel	Contact detail
Online	'Death notification and application for death benefits' form (PDF) to download from the page and post
Phone	0345 606 6166Monday to Friday, 8.30am to 6pm

Have ready

The application for death benefits — if you call, an operator takes some details and posts one to you
Complete and return it in every case, even if you believe there are no benefits to pass on

Worth knowing

⚠ Teachers' Pensions does not take part in Tell Us Once. It learns of deaths from registration records instead, which can take time — so tell them directly.
If a death grant isn’t paid within two years of them being told of the death, it becomes subject to a tax charge.

teacherspensions.co.uk/public/relatives-and-advisors/beneficiary/recently-bereaved/letting-us-know.aspxtheir own page, and the authority · checked 30 September 2026

NOW: Pensions

Pension provider

Call NOW: Pensions' bereavement team to tell them someone has died.

NOW: Pensions — how to tell them, by channel
Channel	Contact detail
Phone	0333 091 8612

Have ready

The full name, date of birth and National Insurance number of the person who died, and the contact details of whoever is dealing with their affairs

Worth knowing

They send a form asking about the family and any dependants, and later a form asking for proof of identity and bank details before paying out.
If more than two years pass between them being told of the death and the money being paid, the pension savings are taxed under HMRC rules; no payment can be made more than six years after the date of death.

nowpensions.com/support/members/guides/bereavementtheir own page, and the authority · checked 30 September 2026

Smart Pension

Pension provider

Call Smart Pension’s bereavement claims team, or email them.

Smart Pension — how to tell them, by channel
Channel	Contact detail
Phone	0333 666 2626
Email	pensionclaims@smartpension.co.uk

Have ready

The member’s name, address, date of birth, National Insurance number, date of death if known, and Smart Pension ID if known; the next of kin’s full name, email address and phone number
Later, with their Bereavement Claim Form: a copy of the death certificate, the will if there is one, the Grant of Probate or Letters of Administration if available, and a funeral invoice and bank statement if you want to be reimbursed

Worth knowing

They review the pension record, check any outstanding contributions, then send the next of kin a Bereavement Claim Form.
If the member had moved their savings into Smart Retire, contact the Smart Retire team instead on 0330 174 0643.
The scheme trustees decide who receives the savings, taking into account any expression of wish, the member’s family circumstances and financial dependants.

smartpension.co.uk/help-centre-articles/bereavement-processtheir own page, and the authority · checked 30 September 2026

PensionBee

Pension provider

Call PensionBee, or email them, to tell them a customer has died.

PensionBee — how to tell them, by channel
Channel	Contact detail
Phone	020 3457 8444
Email	contact@pensionbee.com

Have ready

The person’s full legal name, date of birth and registered address, so they can find the account
They then email you a form, and ask you to upload the final death certificate and — if they apply — the will, letters of administration and/or marriage certificate

Worth knowing

A compliance manager reviews what you send and confirms anything else needed and the next steps.

pensionbee.com/uk/pensions-explained/family-and-care/what-to-do-when-someone-diestheir own page, and the authority · checked 30 September 2026

AJ Bell

Pension provider

Call AJ Bell’s bereavement team, or email them.

AJ Bell — how to tell them, by channel
Channel	Contact detail
Phone	0161 605 0326
Email	dbt@ajbell.co.uk
Post	AJ Bell, 4 Exchange Quay, Salford Quays, Manchester, M5 3EE (for posting the death certificate)

Have ready

The account holder’s name, address and National Insurance number
The original death certificate, or a copy certified by a solicitor, accountant or financial adviser

ajbell.co.uk/faq/how-do-i-let-you-know-someone-has-diedtheir own page, and the authority · checked 30 September 2026

Hargreaves Lansdown

Pension provider

Use HL’s online Notification of Death form, which they say is the quickest way, or call their bereavement team.

Hargreaves Lansdown — how to tell them, by channel
Channel	Contact detail
Online	Online Notification of Death form, linked from the page
Phone	0117 906 7806Monday to Friday, 8am to 5pm
Post	HL Estates, Welcome Building, Avon Street, Bristol, BS2 0TR

Have ready

The original or a certified copy of the death certificate, by post, with a covering letter giving your full name, date of birth and current address
Later, their estates application pack, returned with an original Grant of Probate — or, if the HL assets (not counting pensions) total under £50,000 and probate is not being applied for, a certified copy of the will

Worth knowing

Once told, HL freeze the accounts. Investments stay invested and keep moving with the markets until the person dealing with the estate gives instructions.
They return the death certificate with a valuation as at the date of death and the next forms to complete.

hl.co.uk/help/support/what-to-do-when-someone-diestheir own page, and the authority · checked 30 September 2026

Fidelity International

Pension provider

Call Fidelity’s bereavement team, or tell them online.

Fidelity International — how to tell them, by channel
Channel	Contact detail
Online	Online bereavement notification ('notify us of the bereavement') on the page
Phone	0800 41 41 16Monday to Friday, 8.30am to 5.30pm
Post	Fidelity International, PO Box 391, Tadworth, KT20 9FU

Have ready

An original or certified copy of the death certificate
The customer reference number (CRN), account number or member code, if you have it — it’s on any letter or email from Fidelity

fidelity.co.uk/what-to-do-when-someone-diestheir own page, and the authority · checked 30 September 2026

Vanguard UK

Pension provider

Call Vanguard’s bereavement team, or email them.

Vanguard UK — how to tell them, by channel
Channel	Contact detail
Online	Secure message from your own Vanguard account
Phone	0800 587 0460Monday to Friday, 9am to 5pm
Email	personalinvestors@vanguard.co.uk
Post	Vanguard, PO Box 24095, 1 Tanfield, Edinburgh, EH3 1FS

Have ready

An original or certified copy of the death certificate (or an interim certificate from the coroner), posted to Vanguard’s Edinburgh address if you already have it
Your contact details and email address, added when you post the death certificate

Worth knowing

A member of the bereavement team will then get in touch to help you close the accounts, and Vanguard will try to give you the same bereavement specialist throughout.
Vanguard’s own guide, 'What to do when someone dies', has the full process.
If the Vanguard ISA and General Accounts together are worth less than the £35,000 small-estate limit and no other institutions are asking for probate, Vanguard says to speak to your bereavement specialist about proceeding as a 'small estate'.
A Vanguard Personal Pension is usually not part of the person’s estate, so it is dealt with differently from an ISA or General Account.
Any original documents you post to Vanguard are returned to you by recorded delivery.

vanguardinvestor.co.uk/need-help/answer/how-do-i-let-you-know-a-vanguard-account-holder-has-diedtheir own page, and the authority · checked 10 October 2026

Nutmeg (J.P. Morgan Personal Investing)

Pension provider

Email Nutmeg’s client support team (now J.P. Morgan Personal Investing) with a copy of the death certificate, or call them.

Nutmeg (J.P. Morgan Personal Investing) — how to tell them, by channel
Channel	Contact detail
Phone	020 3598 1515Monday to Thursday, 9am to 5.30pm; Friday, 9am to 4.30pm; closed on public holidays
Email	support@personalinvesting.jpmorgan.com
Post	J.P. Morgan Personal Investing, 25 Bank Street, Canary Wharf, London, E14 5JP (they prefer documents by email but accept post)

Have ready

A copy of the death certificate or the coroner’s interim certificate; scanned copies are acceptable
If you post documents, a phone number and email address so they can get back to you quickly
Once you have it, a copy of the Grant of Representation (Grant of Probate or Letters of Administration), emailed to the same address
For a pension, an original death certificate and identification documents for the beneficiaries

Worth knowing

Nutmeg is now J.P. Morgan Personal Investing, and existing Nutmeg products and services continue under the new name.
When you email, use the reference “Reporting a Death to J.P. Morgan Personal Investing”.
Once they have the death certificate they send a bereavement pack with a valuation report, which can be used for the Grant of Representation, and a reporting form.
They would typically only pay to a nominated account in the name of the executor or administrator listed on the Grant of Representation, who can then pass the money to the beneficiaries.
If you are not applying for a Grant of Representation, email a copy of the death certificate and they can discuss options.
Pension accounts are managed by Embark, their pension provider, who handle deceased cases separately; J.P. Morgan Personal Investing acts as the go-between.
If you are the surviving spouse, you may be eligible for Additional Permitted Subscription, which keeps the ISA wrapper on the funds.
If the account has an income pot, income payouts stop as soon as they are told of the death and the cash stays in the portfolio.
020 3598 1515 is their general Client Support line; the usual route for telling them is by email.

support.personalinvesting.jpmorgan.com/?article=115000363372-What-to-do-when-someone-diestheir own page, and the authority · checked 10 October 2026

Wealthify

Pension provider

Call Wealthify’s Customer Care Team, email them, or use their LiveChat.

Wealthify — how to tell them, by channel
Channel	Contact detail
Online	LiveChat with the Customer Care Team (8.00am to 5.30pm every weekday)
Phone	0800 802 1800Monday to Friday, 8.00am to 5.30pm
Email	bereavement@wealthify.com

Have ready

A few documents, such as ID, a bank statement and the death certificate; Wealthify confirms exactly what is required once they have been told
Which documents are needed differs by product, because Wealthify uses different custodians for different products

Worth knowing

Once your next of kin tell Wealthify, they freeze the account to prevent any further payments and withdrawals.
Whether probate is needed depends on the type of product held and the plan value; the Customer Care Team can give more definite information.
Messages from Wealthify to the account holder may not stop straight away; Wealthify says it will do its best to stop as many as it can.
Pension: if the person died before 75, the plan is paid out tax free to the beneficiaries, as a lump sum or a beneficiary pension, and there are two years from notification of death to make the payment, otherwise it is taxed.
Pension: if the person died after 75, the plan is paid at the beneficiaries' tax rate.
Wealthify says it is not open on weekends or Bank Holidays.

wealthify.com/faq/bereavementtheir own page, and the authority · checked 10 October 2026

Moneybox

Pension provider

Complete Moneybox’s Bereavement Form, which they say is the best way to tell them, or email their bereavements team.

Moneybox — how to tell them, by channel
Channel	Contact detail
Online	Bereavement Form (a PDF), linked from the page
Email	bereavements@moneyboxapp.com
Post	Bereavements Team, Moneybox, 1–2 Hatfields, London, SE1 9PG

Have ready

A certified death certificate
A photo of the personal representative’s valid ID: a passport, driving licence or national identity card. Expired ID is not accepted. All four corners must be visible; show front and back for a driving licence or ID card, and both pages for a passport
A recent PDF bank statement for the bank account the funds should be sent to, dated within the last three months
A copy of any will or grant of representation (probate or letters of administration), if applicable
Copies only, not original documents, as Moneybox cannot return originals

Worth knowing

Once Moneybox has heard from the beneficiary, it freezes the Moneybox account to prevent any further payments and withdrawals, and provides a valuation of the account.
After the form is received, a member of Moneybox’s specialist team gets in touch to support you through the next steps.
If the person held a Moneybox Pension, Moneybox may need additional information and documents about nominated beneficiaries.
The page also points to the government’s Tell Us Once service, which lets you tell several government organisations about a death at once.

moneyboxapp.com/faqs/category/your-account/your-account/what-to-do-when-someone-with-a-moneybox-account-diestheir own page, and the authority · checked 10 October 2026

Penfold

Pension provider

Email Penfold with the details of the person who has died, and their team will guide you through the next steps.

Penfold — how to tell them, by channel
Channel	Contact detail
Email	hello@getpenfold.com

Have ready

The name of the person who has died, their National Insurance number and their date of birth
Your own email address, your phone number and your relationship to the person who has died

Worth knowing

The page is written for a dependent or beneficiary of a deceased family member.
After you email, Penfold’s team reaches back out to you and guides you through the next steps.

help.getpenfold.com/en/articles/10637543-i-am-a-beneficiary-of-a-family-member-who-has-passed-awaytheir own page, and the authority · checked 10 October 2026

interactive investor

Pension provider

A solicitor, next of kin or executor can tell interactive investor by sending written confirmation of the death with an original or certified copy of the death certificate, by post or by secure message from an ii account. Its Bereavement Helpdesk takes calls too.

interactive investor — how to tell them, by channel
Channel	Contact detail
Online	Secure message from your ii account, to send the documents
Phone	0345 607 6001 (+44 113 346 2309from abroad), Bereavement Helpdesk7:45am–5:30pm, Monday to Friday
Post	interactive investor, 4th Floor, 3 South Brook Street, Leeds, LS10 1FT

Have ready

Written confirmation of the death, stating the account number(s) if known
An original or certified copy of the death certificate; a copy can be certified by an FCA-regulated body, for example a bank or solicitor
A court-sealed copy of the Grant of Probate (Grant of Confirmation in Scotland), confirming the executors
The Executor/Administrator Instruction Form, completed by the executors, before it can act on their instructions

Worth knowing

If the person was the sole account holder, the account is blocked pending further instructions. This also applies to any ISA and SIPP the person held.
interactive investor then sends information about probate applications and account valuations.

ii.co.uk/help/using-your-account/bereavement/account-holder-has-passed-awaytheir own page, and the authority · checked 10 October 2026

Telecoms

16 entries

BT

Telecoms

Online form, or phone — the widest published hours of any entry here.

BT — how to tell them, by channel
Channel	Contact detail
Online	Bereavement form on the page — you need the account number or the BT landline or mobile number
Phone	0800 169 16638am–9pm Monday to Friday, 8am–8pm Saturday, 9am–6pm Sunday

Have ready

The account number, or the BT telephone number — mobile or landline. A recent bill is useful for the account number and last bill amount
No death certificate: their page states plainly, “We don’t need to see the death certificate.”

Worth knowing

Decide before you contact them whether you want the account closed or the account holder’s name changed — the form asks.
This is the one entry in this directory where the institution’s own page says no death certificate is needed.

bt.com/help/account-and-billing/manage-account/bereavement---bt-account-holdertheir own page, and the authority · checked 20 August 2026

giffgaff

Telecoms

Email the bereavement team, or start a live chat request via the help page — either can close or keep the account, as you choose.

giffgaff — how to tell them, by channel
Channel	Contact detail
Online	Live chat request via the 'Submit a request to our team' button on this help page, or via Lifeledger
Email	bereavementteam@giffgaff.com

Have ready

A photocopy of the account holder’s death certificate
The account holder’s full name and giffgaff member name, if known
The account holder’s mobile number and registered address
Your own name, address and relationship to the account holder

Worth knowing

No phone number or postal address is published — email or live chat are the only routes giffgaff states.
You have the option of keeping the account or closing it down.
giffgaff is a registered Lifeledger partner, so a death reported through Lifeledger also reaches giffgaff’s agents.

help.giffgaff.com/en/articles/242185-how-do-i-cancel-the-account-of-someone-who-passed-awaytheir own page, and the authority · checked 31 August 2026

O2

Telecoms

Choose 'Disconnect' or 'Transfer responsibility' on O2’s bereavement page, or contact the Bereavement and Critical Illness team by phone, email or post.

O2 — how to tell them, by channel
Channel	Contact detail
Online	'Disconnect' / 'Transfer responsibility' options at o2.co.uk/help/account/manage-your-account/bereavement, or notify via Life Ledger (app.lifeledger.com/o2)
Phone	0800 090 18 207 days a week, 8am–9pm
Email	Bereavement&Criticalillness@virginmediao2.co.uk
Post	O2 Bereavement Team, PO Box Virgin Media O2 Sunderland SR43 4AA

Have ready

Account number
Mobile number
Your full name and address
Your contact number or email address
Your relationship to the account holder
A forwarding address for future correspondence

Worth knowing

O2 processes a disconnection request within 7 working days, but clearing any remaining balance can take up to 14 days.
O2’s own page does not list a death certificate among the documents it asks for.
If the deceased held both O2 and Virgin Media together with Volt benefits, the Virgin Media side is managed via Virgin Media’s own bereavement page instead.
O2 also accepts notification via the third-party Life Ledger death-notification service.

o2.co.uk/help/account/manage-your-account/bereavementtheir own page, and the authority · checked 31 August 2026

Plusnet

Telecoms

Phone Plusnet directly to cancel or transfer the account — no online form.

Plusnet — how to tell them, by channel
Channel	Contact detail
Phone	0330 1239 123

Worth knowing

Plusnet runs a data protection check by phone before making any change — a security process, not a document requirement; the page lists no document such as a death certificate.
Anyone can request cancellation. Transfer requests are restricted to immediate family or the nearest blood relative (husband, wife, civil partner, son, daughter, brother, sister, mother, father).

plus.net/help/my-account/bereavementtheir own page, and the authority · checked 31 August 2026

TalkTalk

Telecoms

Phone the dedicated bereavement team — no online form is offered.

TalkTalk — how to tell them, by channel
Channel	Contact detail
Phone	0345 172 0038Monday–Friday 09:00–19:00, Saturday 09:00–18:00

Have ready

The account details and the name of the account holder

Worth knowing

The number is free when called from a TalkTalk phone.
The team can change the account owner or close the account.
This page states no online form, email address, postal address, or document beyond the account details/holder name — it is a phone-only route.

help-centre.talktalk.co.uk/Manage_account/Change_of_circumstance/Our_bereavement_teamtheir own page, and the authority · checked 31 August 2026

Three UK

Telecoms

Online bereavement form, or call the bereavement team directly.

Three UK — how to tell them, by channel
Channel	Contact detail
Online	Bereavement form linked from three.co.uk/vulnerability/major-life-event/bereavement-support
Phone	0333 338 140008:00–20:00 Monday to Friday, 09:00–18:00 Saturday and Sunday

Have ready

The account holder’s account or mobile number
Their full name, date of birth and address
A copy of the death certificate, attached to the online form
The death certificate number
The name of the Registrar
The district where the death certificate was issued

Worth knowing

Three’s bereavement-support FAQ states you need to attach a copy of the death certificate when you fill in the online form, and separately asks for specific details from it — the certificate number, the registrar’s name, and the district where it was issued.
Once registered, you can close the account, transfer ownership to someone else, or move the number to another network.

three.co.uk/vulnerability/major-life-event/bereavement-supporttheir own page, and the authority · checked 31 August 2026

Virgin Media

Telecoms

Download and submit the Bereavement Transfer form or the Bereavement Disconnect form, or call the bereavement line.

Virgin Media — how to tell them, by channel
Channel	Contact detail
Online	Bereavement Transfer form or Bereavement Disconnect form, both linked from virginmedia.com/help/billing-and-payments/change-account-holder
Phone	0800 952 23028am–9pm, 7 days a week

Worth knowing

Virgin Media’s own page does not state what documents are required for a bereavement transfer or disconnect — the requirements sit inside the downloadable forms themselves, which weren’t machine-readable to verify here, so none are listed rather than guessed at.
Whichever form you submit, Virgin Media updates the account within 7 days.
If the deceased held Virgin Media and O2 together with Volt benefits, the O2 side of the account is managed via O2’s own bereavement page instead.

virginmedia.com/help/billing-and-payments/change-account-holdertheir own page, and the authority · checked 31 August 2026

Vodafone UK

Telecoms

Call the dedicated bereavement team for free, or complete the online bereavement form — either closes the account, transfers it, moves it to Pay As You Go, or moves it to another network.

Vodafone UK — how to tell them, by channel
Channel	Contact detail
Online	Online bereavement form at vodafone.co.uk/vodafone-uk/bereavement/form/
Phone	0808 005 7450Monday to Friday, 08:00–22:00; Saturday and Sunday, 08:00–20:00

Have ready

The death certificate’s registration number (top-right corner of the certificate)
The date of death
An uploaded image of the death certificate (.png, .jpg or .pdf, max 10MB)

Worth knowing

A second, narrower number — 0333 304 8050 — is given on the form page specifically for people who can’t find the registration number on the certificate (the same number is also given for credit-check concerns elsewhere on the form).
Vodafone emails confirmation of the changes within five working days.
If the bereavement team’s phone lines are busy, Vodafone offers a callback at a chosen time plus a text with more contact options, rather than a hold queue.
Re-read 2026-09-24: the old form address now redirects to a new form; this help page carries both the form link and 0808 005 7450 (Mon–Fri 8am–10pm, Sat–Sun 8am–8pm).

vodafone.co.uk/help/account/report-a-bereavementtheir own page, and the authority · checked 24 September 2026

Sky

Telecoms

Sky’s own bereavement article offers chat or phone through its 'Get in touch' panel, and says it can either change ownership of the Sky account to next of kin or partner, or cancel it completely.

Sky — how to tell them, by channel
Channel	Contact detail
Online	Chat with a Sky expert from the 'Get in touch' panel on sky.com/help/articles/deceased-sky-account-holder

Worth knowing

⚠ Sky does not print its bereavement phone number on the page. It appears only after you select 'Get in touch' and then 'Call us' on Sky’s own site. We publish no number here rather than one taken from anywhere else — a wrong number in a bereavement directory is worse than a missing one.
Chat opening hours are Monday to Saturday, 09:00–17:30; Sky says a message sent outside those hours gets a response the following day.
Sky states the number is an 03 number: inclusive for Sky Mobile and Sky Talk customers, and otherwise costing the same as an 01 or 02 call and included in most call packages.
Upgraded from a deliberate omission on 2026-09-01. The route, the hours and what Sky will do are all verifiable; only the number is withheld by Sky’s own page.

sky.com/help/articles/deceased-sky-account-holdertheir own page, and the authority · checked 1 September 2026

EE

Telecoms

One online form. EE asks which service the account holder had — mobile, broadband (which may include home phone and TV), or both — and then asks whether you want the account closed or transferred to someone else.

EE — how to tell them, by channel
Channel	Contact detail
Online	The 'Let us know an account holder has passed away' form at ee.co.uk/help/contact-ee/account-holder-passed

Worth knowing

⚠ EE publishes no bereavement phone number, no email, no postal address and no document list on this page — it is a service-type selector and nothing more. What each branch of the form then asks for is not visible without submitting it, so we do not state it.
Upgraded from a deliberate omission on 2026-09-01. An earlier draft of this entry was rejected in verification for citing contact details that were not on EE’s own page. The route itself is real and verifiable, so the entry is published with the gaps left open rather than filled in.
EE and BT are both BT Group. BT’s own bereavement route is listed separately in this directory and is not interchangeable with this one.

ee.co.uk/help/contact-ee/account-holder-passedtheir own page, and the authority · checked 1 September 2026

Tesco Mobile

Telecoms

Call Tesco Mobile’s customer care team, or contact them by webchat or social media.

Tesco Mobile — how to tell them, by channel
Channel	Contact detail
Online	Webchat or social media, linked from the page
Phone	0345 301 4455

Worth knowing

Any other numbers on the same account can move to pay as you go, or to pay monthly subject to a credit check.
Business customers call a different number: 0345 601 2448.

tescomobile.com/help/managing-your-account/bereavement-or-death-of-an-account-holdertheir own page, and the authority · checked 30 September 2026

iD Mobile

Telecoms

Use iD Mobile’s live chat (type 'Bereavement'), or email them the death certificate if live chat is not available.

iD Mobile — how to tell them, by channel
Channel	Contact detail
Online	Live chat on iD Mobile’s site: type 'Bereavement' to reach an agent
Email	documents@idmobile.co.uk (if you cannot use live chat; include the account holder’s name and mobile number)

Have ready

The account holder’s full name as it appears on the account.
The iD Mobile number.
A copy of the death certificate; an image is fine. If you only have a paper copy, take a clear photo of it before starting the chat.

Worth knowing

Once they are told the account holder has died, they put any collection of money on hold for 21 days.
Once they have the death certificate they disconnect the account and deactivate the direct debit.
Any balance remaining on the account, including early termination costs, will not be pursued. If the plan included a phone, it does not need to be returned.
It is not possible to keep the account open and transfer it to another person’s name.
Their Vulnerable Customer Voice team can help, but cannot process the disconnection without sight of the documentation.
If you do not have the mobile number, you can still notify them using the account holder’s full name and account number, with a copy of the death certificate if possible, at socialqueries@idmobile.co.uk.

community.idmobile.co.uk/cancelling-an-id-mobile-plan-109/how-do-i-notify-id-mobile-about-a-bereavement-44515their own page, and the authority · checked 10 October 2026

SMARTY

Telecoms

Email a copy of the death certificate to Smarty. No phone route is published on their bereavement page.

SMARTY — how to tell them, by channel
Channel	Contact detail
Email	proofs@support.smarty.co.uk

Have ready

A copy of the customer’s death certificate, which they need to verify the death. Have it ready when you contact them, and email it to the address above.
You can ask as a family member, next of kin, solicitor or friend.

Worth knowing

They say the team will aim to respond within a day.
They cannot transfer the ownership of a loved one’s account to another person’s name. They describe this as a legal requirement designed to protect the customer’s personal details.
Their accessibility page says all their channels know the bereavement process and you can contact them to discuss it. Their web chat runs 8am to 8pm, with the SMARTY Bot available 24/7.

help.smarty.co.uk/en/articles/952727-closing-the-account-of-someone-who-has-diedtheir own page, and the authority · checked 10 October 2026

Community Fibre

Telecoms

Contact Community Fibre’s support team by live chat, their online request form, or phone to transfer or close the account.

Community Fibre — how to tell them, by channel
Channel	Contact detail
Online	Live chat, or the online request form linked from the page
Phone	0800 082 0770Monday to Friday, 8am-9pm; weekends and bank holidays, 9am-7pm

Have ready

The account holder’s death certificate

Worth knowing

If the account holder has passed away, you can transfer the account to anyone else who lives in the same household, or close the account.
0800 082 0770 is Community Fibre’s main customer service number; their bereavement guidance points you first to live chat or the request form.
Their contact form has an “Account Transfer or Bereavement” reason you can choose.

help.communityfibre.co.uk/managing-my-account/account-holder-changes/the-account-holder-passed-awaytheir own page, and the authority · checked 10 October 2026

NOW (TV and Broadband)

Telecoms

For a NOW TV account, use live chat from the help page; for a NOW Broadband account, call NOW.

NOW (TV and Broadband) — how to tell them, by channel
Channel	Contact detail
Online	Live chat, started from the option at the bottom of the help page (for TV accounts)
Phone	03303 323 031 (NOW Broadband accounts only)

Have ready

For a TV account, as many of these as you can: the name and email address registered on the account, the postal address, and the last 4 digits of the card used for payments.
For a broadband account, as many of these as you can: the name and email address registered on the account, and the address and postcode.

Worth knowing

NOW says it will close a TV account with immediate effect so that no further charges are incurred, and that it is not possible to transfer a TV account to another name.
For a broadband account, NOW can close it, or you can talk to them about transferring it to another name if you want the broadband service to continue.
NOW does not offer phone support for TV members; live chat can be used without signing in.
If the NOW membership is paid for through a NOW partner (EE TV, for example), NOW says it has to be cancelled through them too.

nowtv.com/gb/help/article/let-us-know-account-holder-has-diedtheir own page, and the authority · checked 10 October 2026

VOXI

Telecoms

Use VOXI’s bereavement form, linked from its accessibility page under 'Report a bereavement'.

VOXI — how to tell them, by channel
Channel	Contact detail
Online	Bereavement form linked from the accessibility page

Worth knowing

The 0808 005 7463 number on the same page is for customers with accessibility needs, not for reporting a death.

voxi.co.uk/accessibilitytheir own page, and the authority · checked 10 October 2026

Digital & online accounts

15 entries

Amazon UK

Digital & online accounts

Email bereavement-support@amazon.co.uk — Amazon’s bereavement team is the single point of contact. With just the death certificate and the email or phone number linked to the account, they can terminate subscriptions, stop recurring deliveries, or deactivate the account. Closing the account, or getting/sharing account information, needs the fuller proof of authorisation (probate or executor documentation) plus photo ID as well.

Amazon UK — how to tell them, by channel
Channel	Contact detail
Email	bereavement-support@amazon.co.uk

Have ready

A copy of the death certificate
Proof of authorisation showing you’re the legal representative of the deceased’s estate (such as probate or executor documentation) — needed to close the account or share account information, though not needed just to terminate subscriptions, stop deliveries, or deactivate the account
A valid photographic ID (passport, driving licence, or ID card) of the authorised person
The email address or phone number linked to the Amazon account — or, if unknown, a unique charge ID or order number to help locate it

Worth knowing

If you can’t provide the full authorisation documents, Amazon says it can still terminate subscriptions, stop recurring deliveries, or deactivate the account — but not close it or share account information.
If you already have access to the account’s email or phone number, you can sign in directly to manage or close it, or reset the password.
All submitted documents are securely deleted after validation.

amazon.co.uk/gp/help/customer/display.html?nodeId=TzcJJiVFnIi3pG2yDAtheir own page, and the authority · checked 30 September 2026

Apple

Digital & online accounts

If you’re a named Legacy Contact, start a request on Apple’s Digital Legacy site using your access key and the death certificate. Without a Legacy Contact, start an account-deletion request instead on the Digital Legacy site, or contact Apple Support directly.

Apple — how to tell them, by channel
Channel	Contact detail
Online	Legacy Contact access request at digital-legacy.apple.com; account-deletion request at digital-legacy-account.apple.com; general help via getsupport.apple.com

Have ready

Legacy Contact route: the unique access key generated when you were added as Legacy Contact, plus the account holder’s death certificate
Without a Legacy Contact: a death certificate and, depending on jurisdiction, either a court order or Apple’s accepted alternative documentation
Only one person can request access to a given deceased person’s Apple Account

Worth knowing

Some data stored in the Apple Account may be end-to-end encrypted, which Apple says it cannot decrypt even once a request is granted.
Apple’s UK page names the US and Israel as requiring a court order, and France, Germany, Japan, Australia and New Zealand as accepting alternative documentation instead — it does not state which list the UK falls into.

support.apple.com/en-gb/102431their own page, and the authority · checked 31 August 2026

Facebook / Meta

Digital & online accounts

Submit Meta’s Special Request form online and choose whether to memorialise or remove the account — memorialisation needs an obituary, death certificate or memorial card; removal needs a death certificate.

Facebook / Meta — how to tell them, by channel
Channel	Contact detail
Online	Special Request form at facebook.com/help/contact/228813257197480 — enter your name, contact email, the person’s profile name, profile URL and account email, and the date they died

Have ready

For memorialisation: a scan or photo of the person’s obituary, death certificate, memorial card, or other documentation confirming they’ve passed away
For account removal: a scan or photo of the death certificate
If a Legacy Contact is already set on the account, only that Legacy Contact can request the profile’s removal

Worth knowing

Facebook states it cannot provide login information for any account, living or deceased.
No death certificate? Facebook’s Help Centre accepts one proof of authority (a power of attorney, a birth certificate where the person who died was a minor, their last will and testament, or an estate letter) plus one proof of death (an obituary or a memorial card). The documents must match the information on the account, and you can cover up personal details Facebook does not need.

facebook.com/help/contact/228813257197480their own page, and the authority · checked 30 September 2026

Google

Digital & online accounts

Use Google’s online troubleshooter to choose one of the request types — closing the account, or requesting funds or content from it — Google reviews each request individually before deciding.

Google — how to tell them, by channel
Channel	Contact detail
Online	Deceased-user account request troubleshooter at support.google.com/accounts/troubleshooter/6357590

Have ready

Google does not publish a fixed document checklist on this page — each request is submitted and reviewed individually through the online troubleshooter

Worth knowing

Google states it cannot provide passwords or other login details for a deceased user’s account.
Choosing to close the account forecloses a later request for its contents — Google says it cannot then process a request to turn the contents over.
Google’s Inactive Account Manager lets a user tell Google in advance who should have access to their information, and whether the account should be deleted.

support.google.com/accounts/troubleshooter/6357590?hl=entheir own page, and the authority · checked 31 August 2026

Microsoft

Digital & online accounts

If you know the account’s sign-in details, sign in and close the account yourself. Without credentials, Microsoft’s own page states it must first be formally served with a subpoena or court order before it will even consider releasing a deceased person’s account content — no document-based next-of-kin submission route is published.

Microsoft — how to tell them, by channel
Channel	Contact detail
Online	Self-service: sign in with the account’s own credentials and close it directly, if you have them

Have ready

No document checklist is published for next-of-kin access to a deceased person’s Microsoft account — the page states Microsoft must first be formally served with a valid subpoena or court order

Worth knowing

Even with a subpoena or court order, Microsoft’s page states this does not guarantee it will be able to assist.
For European legal requests specifically, Microsoft says it will respond to non-criminal subpoenas/court orders served on Microsoft Ireland Operations Ltd, 70 Sir John Rogerson’s Quay, Dublin 2, Ireland — this is a legal-service address, not a next-of-kin postal route, and documents should not be posted there.
Germany and China each have their own separately published document-based process on this page; no equivalent is published for the UK.
Without credentials, Outlook.com and OneDrive accounts are frozen after 1 year and files are deleted shortly after, per the page’s own timeline.
Re-read 2026-09-24: the article moved to a new address with the same content.

support.microsoft.com/en-us/accounts-billing/manage/accessing-outlook-com-onedrive-and-other-microsoft-services-when-someone-has-diedtheir own page, and the authority · checked 24 September 2026

Netflix

Digital & online accounts

If you have the account’s sign-in details, cancel it yourself from the Account page. Without access, gather the account’s email/phone number and the payment details currently used to pay for Netflix, then contact Netflix support to have the account cancelled on your behalf.

Netflix — how to tell them, by channel
Channel	Contact detail
Online	Self-service cancellation via the Account page’s Cancel Membership link; otherwise Netflix’s Contact Us support channel

Have ready

Email address or phone number associated with the Netflix account
Full payment information currently used to pay for Netflix

Worth knowing

This page gives no dedicated bereavement phone number or email — every no-access case is routed through Netflix’s general Contact Us support channel.
If you have account access, you can also sign out of all devices connected to the account as part of cancelling.

help.netflix.com/en/node/110165their own page, and the authority · checked 31 August 2026

PayPal UK

Digital & online accounts

Email bereavement@paypal.co.uk (or write to PayPal’s London office) with a cover sheet, the death certificate, and details to locate the account — PayPal reviews the documents and then closes or locks the account.

PayPal UK — how to tell them, by channel
Channel	Contact detail
Email	bereavement@paypal.co.uk
Post	5 Fleet Place, London, EC4M 7RD

Have ready

A cover sheet with the representative’s contact details (name, email, phone number), stating the account holder is deceased and that you want to close the account
Details to locate the account — email address, phone number, or home address on file
The account holder’s death certificate
If funds remain and there’s a will: a certified copy of the will identifying the executor
If funds remain and there’s no will: a statement of who the likely administrator is, their relationship to the deceased, and their interest in the estate
For balances under £5,000: a signed Standard Indemnity Form
For balances above £5,000: a Grant of Probate or Letters of Administration
A government-issued photo ID of the representative, where funds are being released

Worth knowing

Funds can be withdrawn to a linked bank account, an alternate PayPal account, or by wire transfer.
If more than one person is entitled to a share of the funds, PayPal says it needs written confirmation from all named parties before releasing anything.

paypal.com/uk/cshelp/article/how-do-i-close-the-paypal-account-of-a-deceased-relative-help220their own page, and the authority · checked 31 August 2026

Digital & online accounts

Use LinkedIn’s online request form to memorialise the profile or close the account. There is no phone or email route.

LinkedIn — how to tell them, by channel
Channel	Contact detail
Online	Request form linked from the page (“contact us”)

Have ready

The member’s full name and LinkedIn profile link
Your relationship to them, their email address, and the date they died
A link to an obituary or a relevant news article
To close the account (not only memorialise it): a document issued by a court showing you’re authorised to act for the estate — LinkedIn lists Letters of Administration, Letters of Testamentary, Letters of Representation, or another court order appointing you
LinkedIn does not accept birth or marriage certificates, wills, trusts, powers of attorney, email authorisations, unsigned documents or screenshots as proof of authority

Worth knowing

If you are not authorised to act for the estate, you can only report the death so the profile is memorialised.
LinkedIn will not give anyone the username or password, family included.
Closing an account can take up to 30 days to delete the data completely.

linkedin.com/help/linkedin/answer/a1336663/memorialize-or-close-the-account-of-a-deceased-membertheir own page, and the authority · checked 29 September 2026

Tesco Clubcard

Digital & online accounts

Contact Tesco’s Clubcard team or use their online account closure form. For a Clubcard Christmas Savers account, call instead.

Tesco Clubcard — how to tell them, by channel
Channel	Contact detail
Online	Account closure form, linked from the page, or the Clubcard team via Tesco help
Phone	0800 591 688 (Clubcard Christmas Savers accounts only)

Have ready

Evidence of the death, such as a Grant of Probate or Grant of Representation showing you’re a beneficiary

Worth knowing

Any money due is held in trust for the beneficiary and forms part of the estate.
This is the Clubcard route. Tesco Bank is separate and has its own entry.

tesco.com/help/pages/tesco-account-faqs/closing-an-account/closing-an-account-for-someone-who-has-diedtheir own page, and the authority · checked 29 September 2026

Nectar (Sainsbury's)

Digital & online accounts

Call Nectar or use their Live Chat to close a relative’s account. If it holds more than 5,000 points, the executor must also write to them.

Nectar (Sainsbury's) — how to tell them, by channel
Channel	Contact detail
Online	Live Chat, from Nectar’s Contact us page
Phone	0344 811 0811Monday to Saturday, 8am to 7pm; Sunday, 8am to 4.30pm
Post	Evolution House, 12 Choats Road, Dagenham, Essex, RM9 6BF — for the executor’s written confirmation when the account holds more than 5,000 points

Have ready

You must be the legal heir to close the account
For an account over 5,000 points, written confirmation from the executor of the will, sent by post

Worth knowing

Nectar will close the card and can move the points to another account.
The death FAQ says to contact them; the number, hours and Live Chat come from Nectar’s own Contact us page, which it links to.

help.nectar.com/help/faqs/account/how-do-i-close-the-account-of-a-relative-who-has-diedtheir own page, and the authority · checked 29 September 2026

Instagram

Digital & online accounts

Anyone can ask Instagram to memorialise the profile through its request form; an immediate family member can instead ask for it to be removed, through a separate form.

Instagram — how to tell them, by channel
Channel	Contact detail
Online	Two request forms linked from the page: one to memorialise the profile, one (for immediate family) to remove it

Have ready

To memorialise: proof of death, such as a link to an obituary or news article
To remove: proof that you are an immediate family member, such as the person’s birth certificate, their death certificate, or proof of authority under local law that you are the lawful representative of the person or their estate

Worth knowing

Instagram cannot give anyone the login details for a memorialised profile.
Instagram is part of Meta but has its own request forms. Facebook’s route is listed separately in this directory.

help.instagram.com/264154560391256their own page, and the authority · checked 30 September 2026

Very

Digital & online accounts

Very’s help page sends you to NotifyNOW, a free online form run for Very by its bereavement partner Phillips & Cohen Associates.

Very — how to tell them, by channel
Channel	Contact detail
Online	NotifyNOW online form, linked from Very’s own help page

Have ready

Details of the person who died
The account number of each account

Worth knowing

NotifyNOW can also tell other companies that use it at the same time.

very.co.uk/notifynow.pagetheir own page, and the authority · checked 30 September 2026

eBay UK

Digital & online accounts

Use eBay’s online deceased member report form to report the death.

eBay UK — how to tell them, by channel
Channel	Contact detail
Online	Online deceased member report form, opened from eBay’s 'Reporting the death of an eBay member' help page

Have ready

An official copy of the death certificate, uploaded with the report.
Your full name, email address, phone number (with country code) and your relationship to the person who died.
The person’s full name, date of birth and date of death, and their eBay ID if you know it.
To have the account closed: your own photo ID, and a court order admitting the will to probate and/or a court order appointing the executor (the form lists Certificate of Inheritance, Court Order or Testament).

Worth knowing

If the account has a positive balance, eBay asks for a court order admitting the will to probate and/or a court order appointing the executor, plus your own photo ID.
Closing the account is not required to resolve recent account activity. On the form you can authorise eBay to end active listings, close Shop subscriptions and eBay Plus membership, close open claims, cancel open transactions and restrict the account from buying and selling.
Account closure can take up to 60 days if there have been any transactions, payments, claims or disputes in the previous 30 days.
Documents are uploaded to the form as .jpg, .jpeg, .pdf or .png files, up to 10 at a time and 5MB each.

ebay.co.uk/help/account/changing-account-settings/closing-account-deceased-member?id=5574their own page, and the authority · checked 10 October 2026

Dropbox

Digital & online accounts

Raise a support ticket with Dropbox, sending the documents their help page lists.

Dropbox — how to tell them, by channel
Channel	Contact detail
Online	Support ticket, created from the link on the page

Have ready

The full name of the person who died
The email address linked to their Dropbox account
Your name, mailing address, email address and your relationship to the person who died
A photocopy of your government-issued ID
A valid court order establishing that it was the person’s intent that you have access to the files in their account after they died, and that Dropbox is compelled by law to provide their files to you

Worth knowing

Before asking Dropbox, look in the Dropbox folder on the person’s computer if you can: many people have all of their account’s files there, synced to the online account.
Dropbox needs documentation that the person has died and that you have a legal right to access their files under all applicable laws.
Dropbox says requests can take some time and that it cannot guarantee it will be able to provide access.

help.dropbox.com/account-settings/access-account-of-someone-who-passed-awaytheir own page, and the authority · checked 10 October 2026

Ancestry

Digital & online accounts

Ask Ancestry’s support team for access through the Contact us chat on their help page, either from the person’s own email address or with a death certificate and proof of who the executor is.

Ancestry — how to tell them, by channel
Channel	Contact detail
Online	Contact us chat on the page (starts with Ancestry’s AI assistant, which can connect you to an Ancestry Expert)

Have ready

If you cannot use their email account: a copy of their death certificate
Legal documentation confirming the executor of the estate: a Letter of Appointment, Letter of Administration, Letter of Representation, Letters Testamentary, or a copy of the will
If you are not the executor: authorisation from the executor giving you permission to take control of the account

Worth knowing

There are two options: send a request from the email address linked to their Ancestry account, or provide legal documents showing you are entitled to access the account.
If you can use the email address linked to their Ancestry account, send Ancestry a request from that address and you do not need to do anything else; the page says to use Contact us to learn how.
Deleting an Ancestry account is permanent and cannot be undone, so download the family trees, raw DNA data and any notes or files first.
Once you have shown you are entitled to act for the person, use Contact us again for any questions about the account.

help.ancestry.co.uk/hc/en-gb/articles/53933330467347-Requesting-Access-to-the-Account-of-an-Ancestry-Member-Who-Passed-Awaytheir own page, and the authority · checked 10 October 2026

Energy

13 entries

E.ON Next

Energy

E.ON Next’s own online form is described as “the simplest way to get in touch” and you don’t need to be the legal executor to use it — or call/email their bereavements team directly.

E.ON Next — how to tell them, by channel
Channel	Contact detail
Online	Online bereavement notification form on eonnext.com/help/bereavements — described as “the simplest way to get in touch”
Phone	0808 501 5035Monday to Thursday 9am–5pm, Friday 9am–4pm
Email	bereavement@eonnext.com

Have ready

Your name and contact details
The full name, date of death, and full address of the person who passed away
Whether the property is now empty, being sold, or has someone moving in — and if occupied, who is now responsible for the bills
Optional: scans or photos of the Grant of Probate, death certificate, or any other document you feel would be useful

Worth knowing

Notifying E.ON Next flags the account as under bereavement support, which immediately stops all active debt collection.
A meter reading (or photo of one) is needed for an accurate final bill — not required if the property has a smart meter.
E.ON Next sends a final bill to the estate and closes the account; any credit can be refunded at that point.

eonnext.com/help/bereavementstheir own page, and the authority · checked 31 August 2026

Octopus Energy

Energy

Octopus’s own stated route is Settld’s free online form (Octopus pays for the service, Settld notifies them and handles the process) — or contact Octopus directly with the same details if you’d rather not use Settld.

Octopus Energy — how to tell them, by channel
Channel	Contact detail
Online	Settld’s online bereavement notification form, linked from this page — free, paid for by Octopus

Have ready

Full name, full address, and the date of death of the person who has passed away
Meter readings and the date the property is vacated or keys handed back, where possible
Details of the person responsible for looking after the deceased’s affairs — the executor if there is a will, or administrator if not; if unknown, provide whatever information is available

Worth knowing

Octopus works with bereavement notification service Settld at no cost to the customer.
Octopus typically keeps the account open until the property has been sold or the keys handed back.
No death certificate or grant of probate is listed as a requirement on this page.

octopus.energy/help-and-faqs/articles/bereavementtheir own page, and the authority · checked 31 August 2026

OVO Energy

Energy

Fill out OVO’s online bereavement form on their “What to do if the account holder passes away” page, or call/email their dedicated team directly.

OVO Energy — how to tell them, by channel
Channel	Contact detail
Online	Online bereavement form embedded on OVO’s own bereavement help page
Phone	0330 175 9683
Email	bereavement@ovoenergy.com
Post	OVO Energy, PO BOX 3129, Worthing, BN11 9QS — include the account holder’s name, policy number and/or full address to avoid delay

Have ready

Your name and contact details (phone number and address)
Whatever OVO account holder details you have — full name, postcode, or date of birth
Contact details for the executor or the person taking over the energy account
Meter readings from the supplied property if available — a photo of the reading is needed if the credit balance is over £599

Worth knowing

OVO keeps supplying the property unless told otherwise, and will transfer the account, close it, or keep it running as “The Executors of” the deceased.
OVO explicitly states it does not expect the person handling the estate to personally pay any balance shown on interim statements — costs are settled from the estate, typically after Grant of Probate.
A final statement is sent within 4 weeks of the account being closed.

ovoenergy.com/help/article/bereavementtheir own page, and the authority · checked 31 August 2026

Scottish Power

Energy

Call Scottish Power’s bereavement team, or complete their bereavement notification form and email it in.

Scottish Power — how to tell them, by channel
Channel	Contact detail
Phone	0800 074 1986Monday to Friday, 9am to 5pm
Email	contactus@scottishpower.com — attach a completed bereavement notification form

Have ready

The name and address of the account holder, your name, your relationship to them, and your phone number
The date of death of the account holder
Up-to-date meter readings for the property, if possible
The name of whoever is now responsible for the energy bills, and a forwarding address for correspondence
Sometimes: a Letter of Confirmation or Grant of Representation from the person responsible for the estate or their solicitor; occasionally a copy of the death certificate

Worth knowing

If a refund due is greater than £600, Scottish Power may also ask for photographic ID of the person submitting the claim, alongside a copy of the death certificate.
Scottish Power will open a new account in the name of whoever is now responsible for the property (resident, estate contact, landlord, council, or housing association), closing it once the property is sold and new owners move in.

scottishpower.co.uk/support-centre/bereavementtheir own page, and the authority · checked 31 August 2026

Utility Warehouse

Energy

Call Utility Warehouse’s Bereavement Support team, or complete their bereavement form and email it back with any supporting documents.

Utility Warehouse — how to tell them, by channel
Channel	Contact detail
Phone	0333 005 8356
Email	bereavement@uw.co.uk — or attach the completed bereavement form via the 'Email us' option, selecting 'Account management' then 'Bereavement Form Submission'

Have ready

Completed bereavement form, with the declaration on page 3 read and the authorisation box ticked alongside your name and the date
Any relevant supporting documents attached to the form

Worth knowing

Utility Warehouse will be in contact within 2 working days of receiving the completed form.
Depending on what’s needed, they can update, close, or transfer the account into a different name.

help.uw.co.uk/article/bereavement/bereavement/what-should-i-do-if-the-account-holder-has-passed-awaytheir own page, and the authority · checked 31 August 2026

British Gas

Energy

British Gas’s own probate and bereavement page runs a 'How to let us know' flow, and states you don’t need everything ready to start it — or call the dedicated team. They then update the records, check the account, and either close it or help transfer it.

British Gas — how to tell them, by channel
Channel	Contact detail
Online	The 'How to let us know' flow on britishgas.co.uk/help-and-support/probate
Phone	0330 808 3880Monday to Friday, 9am–5pm

Have ready

The name and address of the person who’s passed away
Their account number (if you have it)
A meter reading (you can share this later)
In some cases, a copy of the death certificate

Worth knowing

British Gas states it will only contact you if it needs anything else, and will confirm once the changes have been made.
If the property has solar panels or another renewable installation and British Gas makes Feed-in Tariff or export payments for it, two extra documents are needed — a copy of the death certificate and proof of ownership of the installation — and the route is by email: smartexportguarantee@britishgas.co.uk for Smart Export Guarantee, feed_in_tariff@britishgas.co.uk for Feed-in Tariff.
A separate meter-reading form (britishgas.co.uk/meter-reads-form.html) keeps the billing accurate while the account is being settled.
Restored to this directory on 2026-09-01. It was omitted on 2026-08-20 because the page rendered client-side and no route text could be retrieved; read through a real browser it is fully legible.

britishgas.co.uk/help-and-support/probatetheir own page, and the authority · checked 1 September 2026

EDF

Energy

Email or call EDF’s energy specialists. EDF asks for the same four things either way, and says the death certificate can follow later if you don’t have it yet.

EDF — how to tell them, by channel
Channel	Contact detail
Phone	03330 069 950Monday to Thursday, 8am–6pm; Friday, 8am–4pm
Email	hello@edfenergy.com

Have ready

The deceased’s full name, address, and date of passing
Contact information for the person managing their affairs (executor or administrator)
A copy of the death certificate if you have it (you can send it later if not)

Worth knowing

EDF states explicitly: “If there’s no will and you’re unsure who the administrator is, just provide any information you have.” You are not blocked from notifying them before the estate’s paperwork is settled.
Restored to this directory on 2026-09-01. It was omitted on 2026-08-20 because no bereavement URL resolved; EDF’s own help-centre article resolves and is fully legible.
Re-read 2026-09-17 (T961): page, number, email and hours all unchanged.

edfenergy.com/help-support/faq/bereavement-how-tell-us-about-death-edf-account-holdertheir own page, and the authority · checked 17 September 2026

Power NI

Energy

Call Power NI and choose option 3 to close or transfer the account.

Power NI — how to tell them, by channel
Channel	Contact detail
Phone	08000 285 455, then option 3Monday to Friday, 9am to 5pm

Have ready

Your own name, address and contact details
The account holder’s name and address
A recent meter reading
The date the account holder died

Worth knowing

A copy of the death certificate is not normally needed to close the account.
A relative or a solicitor can call to close or transfer the account.

powerni.co.uk/help/my-account/account-management/how-do-i-close-an-account-on-behalf-of-someone-who-has-passed-awaytheir own page, and the authority · checked 30 September 2026

Ecotricity

Energy

Call Ecotricity’s customer support team, email them, or write to their Bereavement Team.

Ecotricity — how to tell them, by channel
Channel	Contact detail
Phone	0345 555 7100Monday to Friday 9am - 7pm; Saturday and Sunday 9am - 5pm
Email	accounthelp@ecotricity.co.uk
Post	FAO Bereavement Team, Freepost ECOTRICITY

Have ready

The name and address of the person who has passed away, the date they passed away, and their account number if available
The name, contact details and address of whoever is responsible for their estate (usually an executor, administrator or solicitor); if that is you, you will also be asked what is going to happen with the property
Up-to-date meter readings, if possible
If you are in the process of obtaining a grant of probate or administration, who will be managing their affairs in the meantime

Worth knowing

If the person rented the property, get in touch once the keys have been handed back to the owner or landlord. Ecotricity then asks for the landlord, housing association or letting agency’s name and contact details, and final meter readings if available.
If a partner or relative is still living at the property and is not already named on the account, they need to get in touch with Ecotricity, or Ecotricity needs their verbal or written permission or instruction from the executor or administrator, before the account can go into their name.
If there is a pay-as-you-go meter at the property, get in touch to discuss what happens next; a new card for the meter may be needed.
Once the account has been closed, the final bill goes to the person dealing with the estate.

ecotricity.co.uk/support/extra-supporttheir own page, and the authority · checked 10 October 2026

Good Energy

Energy

Call Good Energy’s customer team, or email them.

Good Energy — how to tell them, by channel
Channel	Contact detail
Phone	0345 034 24008am to 5pm Monday and 9am to 5pm Tuesday to Friday. Closed on bank holidays.
Email	hello@goodenergy.co.uk

Have ready

The name of the person who has died, their address and the date they passed away.
Meter readings are helpful in all cases, but estimated readings can be used if necessary.
If more than one person is named on the account, liability falls to the others listed, and you decide whether to keep the same account or have a new one started. If there is a direct debit, they need to know if the bank details have changed.
If only one person was named on the account, they need to know when the property is sold or transferred under the will or probate process, plus meter readings and the executor’s name and contact details so bills can be sent in the meantime.
If the only person liable was renting, they need the executor’s name and contact details and the landlord’s information, because a new account will need to be opened for the landlord.

Worth knowing

On an account with one named person, an existing direct debit is cancelled and a new one set up, and any credit on the account can be refunded to the executor.
Good Energy’s email team aims to respond within 24 hours.

goodenergy.co.uk/support/articles/updating-account-holder-informationtheir own page, and the authority · checked 10 October 2026

Outfox Energy

Energy

Call Outfox Energy’s customer team, or email them.

Outfox Energy — how to tell them, by channel
Channel	Contact detail
Phone	0800 103 2702Monday to Friday 08:30 – 17:00, Saturday 09:00 – 14:00
Email	hello@outfox.energy

Have ready

The name of the person who has died, their full address and the date they passed away.
Details of the person looking after their affairs: the executor of the estate if there is a will, or an administrator if there is not.

Worth knowing

If there is no will and you are not sure who the administrator is, give Outfox Energy any information you can and they will aim to help.

help.outfox.energy/hc/en-gb/articles/360017183040-How-do-I-manage-someone-s-energy-account-after-they-ve-passed-awaytheir own page, and the authority · checked 10 October 2026

Flogas

Energy

Call Flogas, write to them, or use their online bereavement form.

Flogas — how to tell them, by channel
Channel	Contact detail
Online	Online bereavement notification form on the page
Phone	0800 574 574 (free)Monday to Friday 8am-5pm, Saturday 8am-1pm
Post	Flogas Britain Ltd, Rayns Way, Watermead Business Park, Syston, Leicester, LE7 1PF

Have ready

Your name, contact address, phone number and email address, and whether you are the executor, hold power of attorney, or are someone else.
The deceased’s name and their Flogas account number.
The supply address of the deceased, and what LPG supply the property has: a bulk tank, a metered estate, gas bottles, or not sure.
Whether the property is to be sold or transferred; if transferred, the new person’s name, phone number and email address.

Worth knowing

Flogas asks you to let them know as soon as possible if the deceased was a Flogas customer.
Until the property has been sold, the standing charge still applies.
Until the property has been sold, any LPG orders have to be placed manually, when the tank gauge reads around 40%.

flogas.co.uk/home/existing-customers/bereavementtheir own page, and the authority · checked 10 October 2026

So Energy

Energy

Call or email So Energy when you are ready. You can get in touch before you have all the information it asks for.

So Energy — how to tell them, by channel
Channel	Contact detail
Phone	0330 111 50509am–5pm, Monday to Friday
Email	help@so.energy

Have ready

Details of the person who has died: name, supply address, date of death and their So Energy account number if you know it
A copy of the death certificate, which lets So Energy discuss the account with people not named on it
Details of the person taking responsibility for the affairs: name, contact number, email address, role (an executor if there is a will, an administrator if there is not) and a copy of ID (one of passport, driving licence, birth certificate or some photocards)
Your own name, contact number, email address and relationship to the person who died
An up-to-date meter reading for the supply address
What is happening with the property, for example being sold, occupied or vacant

Worth knowing

If the person owned the property and someone will live there, So Energy sets up a new account for that person or, if they are a family member, transfers the existing account to their name. It needs to hear directly from them.
If the property is being sold, So Energy may contact you for information about the sale and puts a hold on the account, stopping other communication until the sale.
If the person rented, So Energy closes the account once it has the date of death and an up-to-date meter reading, and sends a final bill to the person dealing with the estate.

justsoyouknow.so.energy/posts/2110480-a-so-energy-customer-has-passed-away-what-should-i-dotheir own page, and the authority · checked 10 October 2026

Government

3 entries

DVLA

Government

Tell Us Once covers the driving licence and vehicle tax — but vehicles and personalised registrations still need telling separately.

DVLA — how to tell them, by channel
Channel	Contact detail
Online	Via Tell Us Once, where it is available in your area
Phone	Contact DVLA through the help route on the page
Post	DVLA, Swansea SA99 1AB — enclose the driving licence with your letter if you have it

Have ready

Your relationship to the person who died
The date they died
Their name, address and date of birth
Their driving licence, if you have it
No death certificate: their page states, “You do not need to send a death certificate.”

Worth knowing

Tell Us Once cancels the licence, removes the person as keeper of up to 5 vehicles, and ends the vehicle tax.
You must still tell DVLA separately when you sell a vehicle, when you keep a vehicle — even temporarily and even if it is not being used — and if you want to keep a personalised registration number, which has to be done before the vehicle is sold.
The postal route is for where Tell Us Once is not available in your area.

gov.uk/tell-dvla-about-bereavementtheir own page, and the authority · checked 20 August 2026

Student Loans Company

Government

Call or write to the Student Loans Company, and send them evidence of the death so the loan can be cancelled.

Student Loans Company — how to tell them, by channel
Channel	Contact detail
Phone	0300 100 0611 (England, Scotland and Northern Ireland)Monday to Friday, 8am to 6pm
Post	Student Loans Company, 10 Clyde Place, Glasgow, G5 8DF

Have ready

The Customer Reference Number of the person who died
One of: an original death certificate, an original coroner’s interim certificate, a copy of the coroner’s certificate stamped by the coroner, or a copy of a foreign death certificate

Worth knowing

⚠ Tell Us Once does not tell the Student Loans Company — GOV.UK says to contact them separately.
SLC cannot cancel the loan without this evidence.
Customers in Wales have a different number: 0300 100 0370. From outside the UK, call +44 141 243 3660.

gov.uk/guidance/student-loan-cancellation-if-a-customer-diestheir own page, and the authority · checked 30 September 2026

Transport for London

Government

Call Transport for London to claim a refund on behalf of someone who has died.

Transport for London — how to tell them, by channel
Channel	Contact detail
Phone	0343 222 1234 (charges may apply)Monday to Sunday 08:00-20:00

Have ready

A copy of the death certificate, if you are the husband, wife, civil partner, son or daughter of the person who died, or a solicitor acting on their behalf
A certified copy of probate, if the refund due is over £100
A letter of indemnity, if you are claiming as a company

Worth knowing

This is for claiming a refund on behalf of a person who has died, if they had a season ticket or pay as you go credit.
What you are asked to send depends on your relationship to the person who died and how much you are claiming.
TfL may also ask for additional supporting evidence, such as a copy of the death certificate.

tfl.gov.uk/fares/refunds/refund-on-behalf-of-someone-who-has-diedtheir own page, and the authority · checked 10 October 2026

Credit file

1 entry

Experian UK

Credit file

An executor or administrator sends Experian a copy of the Grant of Probate or Letters of Administration, proof of their own identity, and proof of their own address by post — ideally via a Statutory Credit Report application — to have the deceased’s file marked and released. The page does not give a postal address directly; it directs requesters to Experian’s separate Contact Us page for the address to send documents to.

Have ready

A copy of the Grant of Probate or Grant of Letters of Administration confirming you are authorised to deal with the financial affairs of the deceased
A photocopy of either your own passport, birth certificate or full driving licence
Two original documents dated within the last three months, confirming where you live and would like the report sent to
Ideally a completed Statutory Credit Report application, or a letter giving the deceased’s full name and any previous names, date of birth, and addresses for the last 6 years

Worth knowing

If you don’t yet have the Grant of Probate, Experian’s page says to contact them and they’ll help you through the process.
The cited page does not state a postal address or a processing timescale for this request; both would need sourcing from a separate Experian page before being published.

experian.co.uk/consumer/data-access/thirdparty.htmltheir own page, and the authority · checked 1 September 2026

Licence

1 entry

TV Licensing

Licence

Two routes, and TV Licensing asks you to pick: transfer the licence to someone else at the same address, or cancel it and apply for a refund. Cancelling is an online form; transferring is a phone call.

TV Licensing — how to tell them, by channel
Channel	Contact detail
Online	The cancellation form linked from tvlicensing.co.uk/check-if-you-need-one/topics/what-to-do-if-the-licence-holder-dies-top4
Phone	0300 131 1261Monday to Friday, 08:30–18:30

Have ready

The TV Licence number — on any letters or emails sent to the licence holder, or on their bank statements
The licence expiry date
Bank details, for the refund

Worth knowing

Nobody at the address is left uncovered while this is sorted out: TV Licensing states anyone living at the address is still covered by the current licence until it expires.
You do not need the licence number to notify them — TV Licensing says to call 0300 131 1261 instead if you can’t find it.
If the person who died was over 75 and held a free TV Licence, there is no refund, and the route is a different number: 0300 790 6117. Anyone else at the address who is 74 or over and receives Pension Credit may be entitled to a free licence of their own.
The same page also renders 0300 790 6143 for the transfer route and 0300 131 1262 for the over-75 route, alongside the two numbers published above. We publish the pair that appears in the page’s own expanded bereavement guidance and record the variants here rather than hide them — if you reach a wrong queue, the others are on the same page.
Added 2026-09-01. It was omitted on 2026-08-20 because bot protection returned an Incapsula block. Read through a real browser on 2026-09-01 the page is fully legible, and everything above was taken from it verbatim — but the block returns intermittently, and the weekly watcher will report this entry UNREADABLE whenever it does. That verdict means the watcher could not see the page, NOT that the route has changed: re-read it by hand rather than treating silence as drift.

tvlicensing.co.uk/check-if-you-need-one/topics/what-to-do-if-the-licence-holder-dies-top4their own page, and the authority · checked 1 September 2026

Post

1 entry

Royal Mail

Post

Redirecting a deceased person’s mail is a separate 'Special Circumstances' service from Royal Mail’s standard paid house-move redirection, and cannot be set up online — you apply at a Post Office branch or by post, showing documentation of your authority to act.

Royal Mail — how to tell them, by channel
Channel	Contact detail
Post	Download the Special Circumstances application form from Royal Mail’s redirection page and post it, with the identification the form lists, to Royal Mail Redirection Centre, Cooper House, Lakeside, Festival Way, Stoke-on-Trent ST1 5RY
In person	At a Post Office branch, with the appropriate documentation

Have ready

The identification listed on the Special Circumstances application form itself — Royal Mail’s page asks you to enclose it with the form, or take it to a Post Office branch, rather than naming the documents on the page

Worth knowing

This route is distinct from Royal Mail’s standard 3/6/12-month paid redirection for people moving home, and is not available to set up online.
Royal Mail’s general redirection guidance says to apply as soon as possible, as they need at least five working days to arrange any redirection; the page does not state this specifically for the bereavement/Special Circumstances route, but the same operational lead time is likely to apply.
Royal Mail’s redirection page now links the Special Circumstances application form and a Special Circumstances leaflet directly, and gives the Redirection Centre’s postal address (read in a browser 2026-09-24; the page does not render without JavaScript). Any fee and a direct phone line are not stated on the page.

royalmail.com/personal/receiving-mail/redirectiontheir own page, and the authority · checked 24 September 2026

Left out on purpose

These organisations are missing because their route could not be read from their own page on the date we checked — not because they have no bereavement team. Go to their own site rather than trusting a number from anywhere else.

Royal London — the bereavement page routes by policy type to one of ~10 different numbers; no single publishable route could be pinned on 2026-08-20
Utilita — Utilita's own bereavement article is indexed by their site search but the page itself currently 404s / resolves to an empty results page on utilita.co.uk (confirmed via WebFetch and live browser render, both direct URL and via the site's own search autocomplete) as of 2026-08-31; no route, phone number, or document list could be verified.
Phoenix Life — Phoenix Life's own death-notification page does not publish a single route — it routes by which company the policy was originally with, via a dropdown of legacy provider names (e.g. Peterborough, ReAssure): "To find the contact details for our customer centre team responsible for your policy, please choose the name of the company your policy was with before it became part of Phoenix Life." No single publishable phone number, email or postal address could be pinned to "Phoenix Life" as one entity on 2026-08-31.
Spotify — no dedicated bereavement or deceased-account page exists on support.spotify.com — only Spotify Community forum threads and third-party guides describe the process; the one plausible official page (general Contact Us) makes no mention of death, bereavement, or deceased accounts. No route could be verified from Spotify's own page as of 2026-08-31.
Equifax UK — No bereavement/deceased-person notification route exists on equifax.co.uk as of 2026-08-31. Their own 'Death and credit reports' article (equifax.co.uk/resources/loans-and-credit/death-and-credit-reports.html) only explains the general concept ('It's important to notify credit reference agencies about the death... Once probate is obtained, the executor or administrator can request a copy of the deceased's credit report') without giving Equifax's own contact channel. Their Vulnerable Consumer Support hub (equifax.co.uk/customer-support/home), under 'Life Events > Dealing with the death of a friend or a loved one', links only to generic Knowledge Centre articles (registering a death, closing a bank account, inheritance tax) — again no Equifax-specific phone, email, postal address or form for a deceased-person/executor request. Their statutory-report page and downloadable application PDF (credit-report-application-form.pdf) are explicitly for a living person's own report only. A wrong or fabricated route here would be worse than no entry, so this institution is omitted.
TransUnion UK — No bereavement, deceased-person or executor route exists on transunion.co.uk as of 2026-08-31. A full-text read of their Consumer Support hub (transunion.co.uk/consumer/consumer-support, ~99,000 characters covering every published FAQ category — credit report basics, what's on your report, declined credit/disputes/corrections, their credit score, fraud & protecting your identity, and data/privacy/accessibility) contains zero mentions of 'deceased', 'death', 'bereavement' or 'executor'. Only the generic living-customer statutory-report contact channels are published (email UKConsumer@transunion.com, phone 0330 024 7574 Mon-Fri 8am-6pm, post to TransUnion Consumer Services Team, PO Box 647, Unit 4, Hull HU9 9QZ) — with no stated process or document list for someone acting on behalf of a person who has died. Publishing those generic channels as if they were a confirmed bereavement route would misrepresent what TransUnion's own page actually says, so this institution is omitted rather than guessed.
Ageas — Ageas's own bereavement page offers no phone number, email or form — only a chat window — as read on 29 September 2026
Aegon — Aegon's bereavement page routes to a different number, email and address for each product, found through a policy lookup; there is no single notification route to publish (read 29 September 2026)
Argos — Argos's bereavement help page now leads to a notice that Argos Store Card accounts moved to Argos Pay, provided by NewDay, on 26 April 2026; Argos's own help site gives no bereavement route (checked 30 September 2026)
Sainsbury's Bank — its credit cards, loans and savings have moved to NatWest (listed here), and its old bereavement page now leads to the Sainsbury's Money homepage, which gives no bereavement route (checked 30 September 2026)
Asda — no bereavement or death-notification page exists on any Asda site as of 29 September 2026; the bereavement number repeated elsewhere appears only on third-party guides, which this directory does not copy
118 118 Money — its site has no page for telling it about a customer's death — only a general support page for customers in difficulty (read 29 September 2026)
Post Office — its bereavement notification section routes by product to different numbers and forms (the Post Office card account, the Travel Money Card, and savings, loans and mortgages provided by Bank of Ireland UK — listed here) with no single route (checked 30 September 2026)
Aqua — its only page headed 'Bereavement Support' is repayment help for a cardholder who has lost someone; aquacard.co.uk gives no route for reporting the death of the cardholder (checked 30 September 2026)
Earl Shilton Building Society — its own website has no bereavement or death-notification page (checked 10 October 2026)
Penrith Building Society — its own website has no bereavement or deceased-customer page (checked 10 October 2026)
Beverley Building Society — its own website has no bereavement or deceased-customer page (checked 10 October 2026)
Stafford Railway Building Society — its own website (trading as The Stafford Building Society) has no bereavement or notify-a-death page (checked 10 October 2026)
Swansea Building Society — its bereavement page tells people to call or visit a branch office and prints no single bereavement line, only four branch numbers (checked 10 October 2026)
Monese — neither its website nor its help centre has a bereavement or notify-a-death page (checked 10 October 2026)
esure — its website has no bereavement or notify-a-death page (checked 10 October 2026)
1pMobile — bereavement appears on its site only as an example of a vulnerable circumstance, with no route for reporting a death (checked 10 October 2026)
Hyperoptic — bereavement appears on its site only as an example of a vulnerable circumstance, with no route for reporting a death (checked 10 October 2026)
Scottish Water — its own website has no bereavement or deceased-customer page (checked 10 October 2026)
Northern Ireland Water — its own website has no bereavement or deceased-account-holder page (checked 10 October 2026)
Co-op Energy — its own website publishes no bereavement route (checked 10 October 2026)
Hastings Direct — its bereavement page prints a phone number built from two links that dial two different numbers, so no single number could be confirmed (checked 10 October 2026)

UK bereavement contacts

194 records, 13 sectors — the mark tells you which before you read the name.

§1Two services tell several organisations at once

Tell Us Once

One submission reaches

Have ready

Worth knowing

Death Notification Service

Have ready

Worth knowing

§2The directory, organisation by organisation

Bank

Barclays

Have ready

Worth knowing

HSBC UK

Have ready

Worth knowing

Lloyds Bank

Have ready

Worth knowing

Halifax

Have ready

Worth knowing

NatWest

Have ready

Worth knowing

Santander UK

Have ready

Worth knowing

TSB

Have ready

Worth knowing

Monzo

Have ready

Worth knowing

Starling Bank

Have ready

Worth knowing

Chase UK

Have ready

Worth knowing

first direct

Have ready

Worth knowing

Metro Bank

Have ready

Worth knowing

Revolut UK

Have ready

Worth knowing

The Co-operative Bank

Have ready

Worth knowing

Virgin Money

Have ready

Worth knowing

Tesco Bank

Have ready

Worth knowing

Bank of Scotland

Have ready

Worth knowing

Barclaycard

Have ready

Worth knowing

American Express (UK)

Have ready

Worth knowing

Capital One (UK)

Have ready

Worth knowing

John Lewis Partnership Credit Card

Worth knowing

NS&I (National Savings and Investments)

Have ready

Worth knowing

Royal Bank of Scotland

Have ready

Worth knowing

Two services tell several organisations at once

The directory, organisation by organisation