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TSB bereavement: number and forms

Read from TSB’s own page on · source: tsb.co.uk

How do I tell TSB that someone has died?

Call TSB on 0345 835 7834 (Monday to Friday 9am–5pm, except bank holidays), or tell them online or in person.

  • Phone: 0345 835 7834. Monday to Friday 9am–5pm, except bank holidays.
  • Online: Online bereavement form (via DocuSign), with separate forms for TSB customers, people who are not TSB customers, and legal service representatives.
  • Post: TSB Bereavement Team, TSB Bank plc, PO Box 453, Mitcheldean, GL14 9LR. The Mitcheldean address is for sending anything in the post, per their bereavement page; it does not say which documents go there.
  • Email: TSB publishes no email address in its list of ways to tell them about a death. Its “Getting in touch with us” section gives ESUCustomerCare@tsb.co.uk for talking to the specialist bereavement team (9am to 5pm Monday to Friday).
  • In person: Any TSB branch.
  • From abroad: TSB publishes no number for calling the bereavement team from outside the UK (their contact page gives +44 203 284 1575 for their general number, which is open 8am to 8pm every day).

Every route, with the day we read it

TSB Bank: the routes they publish, read from their own pages, with what each is for where they say.
RouteDetailRead on
Phone0345 835 7834Monday to Friday 9am–5pm, except bank holidays
OnlineOnline bereavement form (via DocuSign), with separate forms for TSB customers, people who are not TSB customers, and legal service representatives
PostTSB Bereavement Team, TSB Bank plc, PO Box 453, Mitcheldean, GL14 9LRThe Mitcheldean address is for sending anything in the post, per their bereavement page; it does not say which documents go there.
In personAny TSB branch
Video callBook an appointment onlineTheir page says that if you have an email address, a smartphone and internet access you can book a video banking appointment online, 7 days a week. They talk you through everything and fill out the form on your behalf.
Email the specialist bereavement teamESUCustomerCare@tsb.co.ukTheir page says you can talk to the team by email, 9am to 5pm Monday to Friday. It does not list email among its ways to tell them about a death.
Sign language (SignVideo)SignVideo, 8am-6pm Monday to FridayTheir contact page offers sign language through SignVideo, available 8am-6pm Monday to Friday, and prints the same line in eight places on the page, including under its bereavement heading. It does not say whether SignVideo reaches the bereavement team, whose phone hours are 9am to 5pm.
Text phone or Relay UKPrefix 18001Their contact page says to call using the prefix 18001 from a text phone, or through the Relay UK app, and prints the same line in eight places on the page, including under its bereavement heading. It does not repeat the number to dial there.

Different product, different team

These products have their own teams and numbers. Where each number was read is in the Sources list at the foot of this page.

  • Loans, overdrafts and credit cards: 0345 609 9283Their bereavement page says to call this number about loans, overdrafts or credit cards when you are dealing with debt after a death. Open Monday to Friday 9am to 6pm and Saturday 9am to 1pm.
  • Mortgages: 0345 835 5404Their bereavement page says to call this number about mortgages when you are dealing with debt after a death. Open 8am to 7:30pm Monday to Friday and 8am to 12:30pm Saturday.
  • Loans: if you have fallen behind on repayments: 0345 600 8973Their bereavement page says to talk to them if you have fallen behind on any repayments. Open 8am to 8pm Monday to Friday and 8am to 4pm Saturday.
  • Credit cards: if you have fallen behind on repayments: 0345 600 8972Their bereavement page says to talk to them if you have fallen behind on any repayments. Open 8am to 8pm Monday to Friday and 8am to 4pm Saturday.
  • Booking a branch appointment: 03459 758 758Their bereavement page says to call this number to book a face-to-face branch appointment if you have no email address or smartphone. Their contact page gives it as their general number, open 8am to 8pm every day, and +44 203 284 1575 from outside the UK.
  • Life insurance (Legal & General): 03700 600 015Their insurance page says life insurance bought through TSB is provided by Legal & General, and gives this number to call them directly about an existing policy. It does not say this is the number for reporting a death.

What TSB will ask you for

Have these ready

  • Photo ID. Their page says you will be asked for one of these to proceed with your request: a full and current passport, or a full and current photocard driving licence (UK/EU only). For the online form you take a photo of yourself and a photo of the ID on your phone or tablet, and their page says photo ID is mandatory to complete the form online; if you do not have it, tell them another way.
  • If you cannot give a full and current passport or photocard driving licence, their page says you need two alternative documents instead: one proof of identity (for example a current Northern Ireland voters card, an HMRC tax notification for the current tax year and under 12 months old, but not a P45 or P60 certificate, or a benefits or state pension letter issued in the last 12 months) and one proof of address (for example a utility bill dated within the last 3 months, but not a mobile phone bill; a council tax bill for the current billing year and dated in the last 12 months; or a bank, building society or credit union statement, but not a TSB statement, showing at least 2 transactions in the last 3 months). Their page does not say whether these can be used with the online form, which it says needs photo ID.
  • The death certificate. Their page lists it among the documents they may need but does not say whether it must be the original or a copy. Only the list for legal service representatives says “either the original or a copy”.
  • Details of the person who died: name, date of birth, date of death and last known address. Also their account details if you have them, and details of any next of kin or executors.
  • A will, if there is one. Also a grant of probate (confirmation in Scotland), or letters of administration where there is no will. Their page says they will let you know if they need probate when you tell them about the death.
  • An email address for you, so they can contact you about the accounts. Email addresses for any next of kin or executors are useful, but you can give them later.
  • A copy of the funeral invoice, if you want to pay for the funeral from their TSB account. They cannot accept estimated funeral bills.
  • If they died abroad: their page says they might ask for the original death certificate from the local authority in the country where they died, and a certified translation if it is not in English.

What to write down when you ring

Keep one line per call. If anything goes wrong later, this is what you will be asked for.

  • The date and time you called
  • The name of the person you spoke to
  • Any reference or case number they give you
  • What they said happens next, and by when

Take this with you

Free: notification letters to send

Letters to tell a bank, building society, insurer or pension provider about a death, ready to fill in. No account, no email needed.

A blank to fill in yourself. Not legal advice. Written for England and Wales.

Rather have it by email?

Take it with you

Take the notification letters with you.

We'll email you the notification letters as a PDF — for when you're at a printer, or to pass to the person who'll need it. The download above stays free either way.

Email me the notification letters as a PDF.

It reaches a real person · Privacy

Where are you in this?

  • I’ve only been asked to ring them. Then the route in §1 is all you need. Nothing else is asked of you here.
  • I’m the executor. The Family Handover File (£49, one-off) prepares a ready-to-sign notification letter for each bank, building society, insurer and pension you name, each with an acknowledgement card, and a six-month calendar worked out from your own dates. See The Family Handover File
  • It’s complicated. The guided walkthrough asks one question at a time and tells you what comes next. Start the walkthrough

What happens after you tell TSB

Their page says the fastest way to tell them is online. You use the form to tell them about the death and upload documents when you have them.

There are three online forms: one for TSB customers, one for people who are not TSB customers, and one for legal service representatives only. If you choose the TSB customer form but hold no products with TSB, their page says you will get a further request to complete a government ID check by a separate link before they can go on.

For the online form you need a smartphone or tablet that can take a photo, and an email address. They use DocuSign for the form. Their page says an automatic email arrives as soon as the form is complete; check your spam or junk folder if it has not come within a few minutes.

The online form expires after 60 minutes for security. Your information is saved, and you sign back in with your government ID to carry on.

After you finish the online form, they email a copy to any next of kin or executors you named, and they sign it digitally. Once everyone has signed, they start working with you to close the account.

If you have no email address or smartphone, their page gives two ways: ring their specialist team on 0345 835 7834 and they will send you a paper form, or book a branch appointment by calling 03459 758 758. Their page does not name the paper form or say where to return it, but it does print a postal address “to send us anything in the post”: TSB Bereavement Team, TSB Bank plc, PO Box 453, Mitcheldean, GL14 9LR.

If you do have an email address, a smartphone and internet access, you can book an appointment online for a video banking call (their page says 7 days a week) or for a visit to a branch. They talk you through everything and fill out the form on your behalf.

Their appointment-booking page says video appointments with their Money Confidence Experts run Monday to Friday 8am to 8pm, Saturday 9am to 5pm and Sunday 10am to 2pm. That page does not mention bereavement.

Their telephone banking page says it is free to call their 0345 numbers if you have minutes included in your landline or mobile phone package. It does not say this about the bereavement line.

Once you have told them, they secure the person’s accounts so no money goes in or out, stop any cards or cheque books, and make sure no marketing material is sent.

They do not block payments on joint accounts, so you can carry on using the account. Tell them about any payments from a joint account that you want to cancel.

Their page says they aim to release funds from all banking and savings accounts within 10 working days once they have received all the documents. For other products, the teams responsible will be in touch to arrange changes or closure.

You can pay for the funeral and other expenses from money in the person’s account. They say they can help with funeral costs (they need the full and final invoice), Inheritance Tax, and probate or confirmation fees.

Any ISA the person held with TSB is closed and becomes part of their estate. It cannot be transferred to someone else’s ISA, but a surviving spouse or civil partner can use the ISA allowance built up (the Additional Permitted Subscription).

For the surviving spouse’s or civil partner’s ISA allowance (the Additional Permitted Subscription), their page links three forms. To use the allowance with another TSB ISA, it says that after their bereavement team have confirmed the ISA allowance you can complete the Registration form (V13358) and the Deposit form (V13364) and send both to the ISA Team, TSB Bank PLC, PO Box 453, Mitcheldean. To transfer the allowance in from another provider, it says you can complete a third form (V13362) and send it to the same PO box; it does not mention the bereavement team confirming the allowance for that form.

TSB home insurance is underwritten by Aviva. Their page says TSB will let Aviva know about the death, and Aviva will send you a letter about your options.

For credit cards, they give guidance on clearing any balance. If the person was an additional cardholder on someone else’s card, they cancel that card. For a mortgage, loan or overdraft with TSB, they tell you the balances and your options.

If the person was part of a limited company, you need to update Companies House before TSB can remove them from a TSB business account. You may need to open another business account before you can close this one.

Power of attorney ends when someone dies. Their page says managing the person’s finances then passes to the executors named in the will, or to the administrators or next of kin if there is no will.

Their fixed rate bond page says early closure is not permitted, except in the event of the account holder’s death.

Their pages for TSB Pods, pop-ups and Banking Hubs also list help after a bereavement among the services there. Their Banking Hubs page says not all banks are in every Banking Hub, and that where TSB is present a Mobile Money Confidence Expert can help with registering a bereavement.

Their bereavement page also points, under useful resources, to Life Ledger, which it describes as a free service that allows you to report a death to multiple companies from one place. It does not say which companies Life Ledger covers.

What TSB does not publish, and where its own pages disagree

Not published

  • TSB publishes no amount below which they release money without a grant. We checked their bereavement page and every question-and-answer section on it, the contact page, the money-worries and support pages, the three ISA forms, and every other page listed on their sitemap on 16 October 2026.
  • TSB publishes no number for calling the bereavement team from outside the UK (their contact page gives +44 203 284 1575 for their general number, which is open 8am to 8pm every day). We checked their bereavement page and the contact page on 16 October 2026.
  • TSB publishes no email address in its list of ways to tell them about a death. Its "Getting in touch with us" section gives ESUCustomerCare@tsb.co.uk for talking to the specialist bereavement team (9am to 5pm Monday to Friday). We checked their bereavement page and the contact page on 16 October 2026.
  • TSB publishes no bereavement guide, leaflet or paper bereavement form to download. We checked their bereavement page, contact page and sitemap on 16 October 2026.
  • TSB publishes no rule on who may tell them about a death. We checked their bereavement page and the contact page on 16 October 2026.
  • TSB publishes no time by which they reply after you tell them about a death. We checked their bereavement page and the contact page on 16 October 2026.
  • TSB publishes no number for telling their life or home insurance providers about a death; TSB says it tells Aviva itself. We checked their bereavement page, the insurance existing-customers page and the life insurance pages on 16 October 2026.

Postcode of TSB’s ISA Team at PO Box 453, Mitcheldean

TSB’s bereavement page, for ISA registration and deposit forms: GL14 9LR (the same postcode as the bereavement team’s address, in the same page).

TSB’s bereavement page, for moving an allowance in from another provider, and TSB’s form V13362: GL4 9LR.

Both are TSB’s own. Read on 16 October 2026. If it matters to you, ask TSB which applies.

Questions about TSB

0345 835 7834. Monday to Friday 9am–5pm, except bank holidays. Read from TSB’s own pages on 16 October 2026.

TSB publishes no number for calling the bereavement team from outside the UK (their contact page gives +44 203 284 1575 for their general number, which is open 8am to 8pm every day). We checked their bereavement page and the contact page on 16 October 2026. The routes that need no phone call are their online form or a visit to a branch.

The Mitcheldean address is for sending anything in the post, per their bereavement page; it does not say which documents go there. TSB Bereavement Team, TSB Bank plc, PO Box 453, Mitcheldean, GL14 9LR. Read from TSB’s own pages on 16 October 2026.

TSB publishes no email address in its list of ways to tell them about a death. Its "Getting in touch with us" section gives ESUCustomerCare@tsb.co.uk for talking to the specialist bereavement team (9am to 5pm Monday to Friday). We checked their bereavement page and the contact page on 16 October 2026.

No. TSB is not on GOV.UK’s list of organisations Tell Us Once notifies. Tell Us Once is available only if the person was living in England, Scotland or Wales.

GOV.UK says it cannot be used if the person was living in Northern Ireland when they died, or living abroad permanently when they died. Read from GOV.UK on 16 October 2026.

No. TSB is not on the Death Notification Service’s own list of members, so the service cannot tell TSB for you. Read from the service’s member list on 16 October 2026.

Who else to tell

Tell Us Once

TSB is not on GOV.UK’s list of organisations Tell Us Once notifies.

Tell Us Once does not tell banks, mortgage providers, insurance providers, companies the person had contracts with (such as utility companies, landlords or housing associations), or personal or workplace pension schemes other than the public sector ones it contacts. GOV.UK says you will need to contact organisations like these yourself, and lists other things you may also need to do: update the property records if the person owned land or property; contact DVLA if they owned a vehicle and you sell it, or keep it and tax it in your own name; contact HMRC if they owed business taxes like VAT; contact the Student Loans Company if they had a student loan; and contact DWP if a child or baby has died and you get benefits as their parent or carer.

Tell Us Once is available only if the person was living in England, Scotland or Wales. GOV.UK says it cannot be used if the person was living in Northern Ireland when they died, or living abroad permanently when they died.

Read from GOV.UK on 16 October 2026.

How Tell Us Once works

The Death Notification Service

One free online notification tells the member organisations you choose, at the same time.

TSB is not on the Death Notification Service’s own list of members, so the service cannot tell TSB for you. Read from its member list on 16 October 2026.

Notification only. Each member you choose updates its records and tells you the next steps. The service’s own FAQ says to expect that within 10 working days where a member holds a live account, and that a member holding no account will not write back.

The rest of the directory

How this page was made

Every route here was read from TSB’s own pages on 16 October 2026, not from a directory or a search result. If this page and TSB’s own page ever disagree, believe theirs.

SONAR is our own watch over the figures and links this site publishes. It can flag a change; it cannot edit this page. A person re-reads TSB’s page and re-dates it.

Sources

  1. tsb.co.uk — TSB’s bereavement page: the routes, documents and notes on this page; the video call line; the email the specialist bereavement team line; Loans, overdrafts and credit cards line; Mortgages line; Loans: if you have fallen behind on repayments line; Credit cards: if you have fallen behind on repayments line; Booking a branch appointment line; TSB bereavement page, ISA section (postcode of TSB’s ISA Team at PO Box 453, Mitcheldean). Read 16 October 2026.
  2. tsb.co.uk — the sign language (signvideo) line; the text phone or relay uk line; Their contact page: the bereavement section with the same phone number, the two online forms, and the sign language and Relay UK lines. Read 16 October 2026.
  3. tsb.co.uk — Life insurance (Legal & General) line; Their insurance existing-customers page: Legal & General and the life insurance number. Read 16 October 2026.
  4. tsb.co.uk — Their appointment-booking page: video appointment hours. Read 16 October 2026.
  5. tsb.co.uk — Their telephone banking page: calls to their 0345 numbers. Read 16 October 2026.
  6. tsb.co.uk — Their power of attorney page: what happens when the person who gave it dies. Read 16 October 2026.
  7. tsb.co.uk — Their fixed rate bond page: early closure after a death. Read 16 October 2026.
  8. tsb.co.uk — ISA form V13358: Additional Permitted Subscription Allowance registration form. Read 16 October 2026.
  9. tsb.co.uk — ISA form V13364: Additional Permitted Subscription Allowance, later deposits. Read 16 October 2026.
  10. tsb.co.uk — ISA form V13362: Additional Permitted Subscription Allowance, transfer in from another provider; ISA form V13362 (transfer in from another provider) (postcode of TSB’s ISA Team at PO Box 453, Mitcheldean). Read 16 October 2026.
  11. tsb.co.uk — Their TSB Pod page: help after a bereavement. Read 16 October 2026.
  12. tsb.co.uk — Their Banking Hubs page: register a bereavement. Read 16 October 2026.
  13. tsb.co.uk — Their TSB pop-up page: help after a bereavement. Read 16 October 2026.

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