Ninety days of data grace, and your records yours forever.
No exit interviews. No retention calls.
The cancellation door is wider than the signup door — by design.
See pricing →Four concrete commitments — the same for every paid tier (the Household Continuity Dossier, Estate Standard Seal). Numbers are locked. No buried conditions.
Every penny back. No conditions.
Cancel any ongoing paid plan within 14 days of signup and you receive every penny back. No questions, no conditions, no exceptions. Refund goes back to the same payment method you paid with.
No retention call. No exit interview.
Click "Manage or Cancel Subscription" in Settings, then "Export & close" — your secure billing portal opens and you confirm the cancellation there. One panel on the way shows what your account holds; it never blocks the exit.
Records stay readable after cancel.
After cancellation your records remain accessible for 90 days in read-only mode. Export everything to PDF, delete entirely, or both. Your choice — and you have 90 days to make it.
PDFs that work without us.
Letter to Trusted Persons, Funeral Wishes, Crisis Instructions, completion packs, executor packs, governance letters — they are PDFs you can keep, share, and use indefinitely.
Customers cancel for different reasons and at different times. Each scenario has explicit timing, refund treatment, and data treatment. No "exceptional circumstances" clauses.
The full refund window. Cancel within 14 days of any ongoing paid signup — the Household Continuity Dossier or Estate Standard Seal — and you get a full refund of everything you paid.
After the 14-day full-refund window, Household Continuity Dossier / Estate Standard Seal cancellations are mid-term. Cancel in Settings — you confirm in the secure billing portal — and access continues until your current term ends.
The Household Continuity Dossier and Estate Standard Seal renew automatically each year unless you cancel first. If you're still subscribed when the renewal date arrives, here's what happens.
Cancel any time in Settings and the subscription simply won't renew — no separate opt-out step.
One click in Settings: "Export everything." You receive a complete archive — every record as spreadsheet and structured data, every prepared document as a PDF, and everything you uploaded — with a receipt naming anything that could not be included. You delete the Valoren account. We retain only the legal minimum (anonymised payment records for HMRC tax compliance, 6 years per Companies Act). Records and personal data are deleted within 30 days of your cancellation request.
Default. Records remain in read-only mode for 90 days post-cancellation. Log in any time, view records, export specific items. After 90 days, automatic deletion processes — and you can trigger earlier deletion at any point.
Skip the grace period. Cancellation triggers immediate deletion of all personal data within 30 days, with no PDF export. Customers choose this option when speed of erasure matters more than retaining a copy — typically for privacy-driven cancellations.
Right to erasure (GDPR Article 17) — yours, anytime. If you want full erasure including the legal-minimum-retained data, submit a Data Subject Access Request and Right to Erasure request. We'll evaluate against legal retention obligations and erase whatever isn't legally mandated to retain. Standard turnaround: 28 days.
Open Settings (the settings icon in your portal header). Scroll to "Subscription." Click "Manage or Cancel Subscription."
A panel appears showing what your account holds, lower-priced hold options if you'd rather pause than close, a "Keep my account active" button — and "Export & close", the exit. Nothing on the panel blocks the exit.
Click "Export & close." Your secure billing portal opens, and you confirm the cancellation there.
If applicable, the team processes your refund to the same payment method you paid with.
That's it. No retention call. No exit interview.
The UK's Digital Markets, Competition and Consumers Act 2024 (DMCCA) — enforceable from April 2026 — sets minimum standards for subscription products: pre-contract information, advance renewal reminders, easy cancellation (as easy as signup), 14-day cooling-off on every 12-month auto-renewal, and protection against subscription traps.
Valoren commits beyond the DMCCA minimum.
If you have questions about cancellation, refunds, or what happens to your data, the team at support@valoren.uk replies within one business day.
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