We design for all the people
who will need this in a hard moment.

Conformance level

This site is designed to conform to WCAG 2.2 Level AA. WCAG (Web Content Accessibility Guidelines) is the international standard for accessible web content, and Level AA is the standard required by the UK Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018.

These are the commitments we design to: minimum 4.5:1 contrast on body text against backgrounds; keyboard-operable controls; semantic HTML structure (proper headings, lists, landmarks); descriptive link text and form labels; respects user preference for reduced motion via the prefers-reduced-motion media query. Where we do not yet meet them, the next section names where.

Known limitations

We try to test new pages before launch, but no large site is ever perfectly accessible. Known limitations as of this update:

• Keyboard support in the signed-in account area. An internal sweep on 20 August 2026 counted 57 controls that respond to a mouse but not yet to a keyboard — nearly all of them inside the signed-in account area rather than the public pages. They are being rebuilt as proper buttons. The expanding question-and-answer sections across the public site carried the same fault and were fixed that day.
• Decorative letterforms. Some marketing pages use very large italic letterforms as visual ornaments (the I/II/III section numerals). These are marked aria-hidden so screen readers skip them, but their visual decoration won't translate to non-visual contexts.
• CSS Subgrid. A small number of cross-column alignment treatments use CSS Subgrid, which falls back gracefully but loses some visual elegance on browsers that don't support it (about 1% of UK traffic). The content remains fully readable.
• Embedded calculators. The IHT, Probate, and LPA calculators have been keyboard-tested but their step-through interactions are not yet fully optimised for screen readers. We are aware and improving.
• Print stylesheets. Several tools (Personal Records Audit, Funeral Wishes Worksheet, Letter to Trusted Persons) have print-optimised stylesheets. Print outputs are designed for visual review; digital-first users with screen readers should rely on the on-screen versions, which carry the same content.

How we test

We use a combination of automated and manual testing:

• Automated checks on every build. A contrast checker over the dark question-surface tokens, and an accessibility checker that reports controls with no keyboard path, copper text on light grounds, and suppressed focus indicators. They report rather than block, so a finding is a task, not a barrier — the honest version of what that buys you.
• Keyboard-only navigation testing on every new tool page.
• Screen reader testing with VoiceOver (macOS / iOS) and NVDA (Windows) on key flows.
• Reduced-motion preference verification — animations stop or simplify when the OS reports the preference.
• Colour-contrast verification against the locked design tokens before any new component ships.

An external accessibility audit by a specialist firm has not yet been commissioned — everything above is our own testing. When one is carried out, the report and any findings will be linked here, including the parts we fail.

Reporting problems

If you encounter an accessibility issue not listed above, we'd like to know. Email accessibility@valoren.uk with:

• The URL of the page where you encountered the issue.
• What you were trying to do.
• What didn't work — and what assistive technology, browser, or operating system you were using if you'd like to share.

We reply within five working days with an acknowledgement and a target fix date. Issues blocking core functionality are prioritised.

Enforcement

If you're not satisfied with our response, you can contact the Equality Advisory and Support Service (EASS): 0808 800 0082 · equalityadvisoryservice.com.

The Equality and Human Rights Commission (EHRC) is the regulatory body for the Equality Act 2010 in England, Wales, and Scotland. The Equality Commission for Northern Ireland (ECNI) handles complaints in Northern Ireland.

The deeper commitment

This site exists for people in hard moments — bereaved partners, executors at the start of months of administration, Trusted Persons opening a binder for the first time. Many of those moments come with reduced cognitive bandwidth, sometimes with new sensory or motor limitations. Accessibility isn't compliance theatre for us; it's the operational reality of the audience.

We default to accessible patterns even where regulations don't require them. Where we fall short, we publish the gap (above) and fix it on a known timeline. Where we get it right, it's because we've tested with the people who need it most.