Santander bereavement: number, address and forms

Call Santander on 0800 587 5870 (8am–6pm Monday to Friday, 9am–2pm Saturday, closed Sunday), or tell them online, by post or in person.

• Phone: 0800 587 5870 (01908 520814 from abroad, then option 3). 8am–6pm Monday to Friday, 9am–2pm Saturday, closed Sunday.
• Online: “Notify us online” form on the page — they reply within 10 working days.
• Post: Santander Bereavement Operations, Sunderland, SR43 4FJ. Some of Santander’s own pages show a Bradford PO Box instead: see below.
• Email: Santander publishes no email address for personal customers to tell them about a death or send documents.
• In person: Any Santander branch.
• Probate: Santander asks to see a grant of representation (probate or letters of administration) when the person’s sole-name accounts with Santander total more than £50,000, and at any balance if they held a Santander mortgage in their sole name or they held a joint mortgage set up as tenants in common. What Santander releases without probate, in full→

Every route, with the day we read it

Different product, different team

These products have their own teams and numbers. Where each number was read is in the Sources list at the foot of this page.

• Investments: 0800 328 1328For more information about an investment after a death, including one held by two people (their April 2025 guide).
• Santander Shares: 0371 3842000Listed under Santander contacts on their bereavement page.

Have these ready

• Proof of death: the original death certificate, a certified copy or a photocopy. An interim death certificate or a coroner’s certificate is also accepted
• Proof of who you are: one document from Santander’s List 1 (proof of name), as their bereavement page says; for telephone and postal notifications you send one item. Their identification page lists what counts, though it opens by asking for two documents
• A grant of representation or probate if any one of three things applies: their sole-name accounts total more than £50,000; they held a Santander mortgage in their sole name; or they held a joint mortgage set up as tenants in common
• Funeral or florist invoices and the original death certificate, if you want funeral costs paid from the account
• If you write to them, include their bereavement instruction form for postal notifications (a PDF on the page) with your letter. If you tell them by phone, they may ask you to fill in the telephone version of the form, also on the page

What to write down when you ring

Keep one line per call. If anything goes wrong later, this is what you will be asked for.

• The date and time you called
• The name of the person you spoke to
• Any reference or case number they give you
• What they said happens next, and by when

Free: notification letters to send

Letters to tell a bank, building society, insurer or pension provider about a death, ready to fill in. No account, no email needed.

A blank to fill in yourself. Not legal advice. Written for England and Wales.

Not published

• Santander publishes no email address for personal customers to tell them about a death or send documents. We checked their bereavement page and the three current bereavement PDFs it links on 10 October 2026.

Postal address

The live bereavement page, the business bereavement page, both June 2025 bereavement forms and the April 2025 bereavement guide: Santander Bereavement Operations, Sunderland, SR43 4FJ.

Santander’s own Contact us menus (the business menu’s bereavement entry; the personal menu’s bereavement entry, which shows a Power of Attorney team’s PO Box), and the April 2020 bereavement guide that the personal menu still links: a Bradford PO Box.

Both are Santander’s own. Read on 10 October 2026. If it matters to you, ask Santander which applies.

Bereavement line hours, Monday to Friday

The live bereavement page, the business bereavement page, the personal Contact us menu and the June 2025 postal form: 8am to 6pm.

The business Contact us menu’s bereavement entry (the April 2020 guide the personal menu links says 9am to 5pm): 8am to 7pm.

Both are Santander’s own. Read on 10 October 2026. If it matters to you, ask Santander which applies.

Which life insurance number goes with which policy start date

Santander’s bereavement page: 0800 1413430 for a policy started before 1 July 2011, and 03457 413002 for one started after.

Santander’s making-an-insurance-claim page: 0800 141 3430 for life protection taken after 30 June 2011 (underwritten by Aviva), and 0345 741 3002 for life policies taken before 30 June 2011 (underwritten by Royal London).

Both are Santander’s own. Read on 10 October 2026. If it matters to you, ask Santander which applies.

Tell Us Once

It does not reach banks, building societies, insurers, utilities or telecoms — those still have to be told one by one.

Available only if the person was living in England, Scotland or Wales. Not available for Northern Ireland, or if the person lived abroad permanently.

Read from GOV.UK on 30 September 2026.

The Death Notification Service

One free online notification tells the member organisations you choose, at the same time.

Notification only. Each member you choose updates its records and tells you the next steps. The service’s own FAQ says to expect that within 10 working days where a member holds a live account, and that a member holding no account will not write back.

The rest of the directory

• Every bank in the directory (41)→
• Santander UK: how much they release without probate→
• All UK bereavement contacts→