{
  "id": "uk-bereavement-contacts",
  "title": "UK bereavement contacts directory",
  "description": "How to notify each major UK bank, energy, water, telecoms, insurance and government organisation that someone has died — each route read from that organisation's own published page and dated.",
  "publisher": {
    "name": "Valoren",
    "url": "https://valoren.uk"
  },
  "page": "https://valoren.uk/resources/uk-bereavement-contacts",
  "licence": {
    "id": "valoren-citation",
    "name": "Free to quote and cite with attribution",
    "url": "https://valoren.uk/verify",
    "note": "Quote any figure or row with attribution to Valoren and a link to the page it came from. Bulk redistribution of the dataset is not granted."
  },
  "record_count": 194,
  "last_checked": "2026-10-10",
  "next_check_due": "2027-04-08",
  "checked_by": "a person, prompted by scripts/bereavement-contacts-scan.mjs",
  "methodology": [
    "Every route was read from the organisation's own live page — not from a directory, a search result, or memory.",
    "Where a route could not be read, the organisation is left out and named as left out, with the reason.",
    "Each entry carries the date it was read. That date is the claim; the source link is the proof.",
    "A weekly watch re-checks every link and flags a page that has moved or a number that no longer appears. It cannot edit an entry — a person re-reads the page and re-stamps it."
  ],
  "coverage": {
    "included": "Banks, building societies, energy, water, telecoms, insurers, pension providers, digital accounts, post, credit reference and licensing bodies.",
    "notYet": "Most pension schemes (one provider so far), share registrars and investment platforms, and local-authority services.",
    "omittedBecause": "An organisation whose bereavement route could not be read from its own page is omitted and named in the page's omissions list, rather than guessed at."
  },
  "distribution": [
    {
      "format": "application/json",
      "url": "https://valoren.uk/data/uk-bereavement-contacts.json"
    },
    {
      "format": "text/csv",
      "url": "https://valoren.uk/data/uk-bereavement-contacts.csv",
      "bytes": 85231
    }
  ],
  "source_file": "src/data/bereavement-contacts.json",
  "generated_by": "scripts/generate-dataset-endpoints.mjs",
  "rows": [
    {
      "id": "tell-us-once",
      "organisation": "Tell Us Once",
      "sector": "Government",
      "route": "Set up by the registrar when you register the death — they either complete it with you or give you a unique reference number to use online or by phone.",
      "phone": "The registrar gives you the number to call (Relay UK available; a BSL video relay service exists)",
      "phone_hours": null,
      "online": "GOV.UK Tell Us Once service, using the reference number the registrar gives you",
      "email": null,
      "post": null,
      "source_url": "https://www.gov.uk/after-a-death/organisations-you-need-to-contact-and-tell-us-once",
      "checked": "2026-09-30",
      "institution_id": "tell-us-once"
    },
    {
      "id": "death-notification-service",
      "organisation": "Death Notification Service",
      "sector": "Multi-institution service",
      "route": "One free online submission notifies every member bank and building society at the same time.",
      "phone": null,
      "phone_hours": null,
      "online": "Free online form at deathnotificationservice.co.uk",
      "email": null,
      "post": null,
      "source_url": "https://www.deathnotificationservice.co.uk/",
      "checked": "2026-08-20",
      "institution_id": "death-notification-service"
    },
    {
      "id": "barclays",
      "organisation": "Barclays",
      "sector": "Bank",
      "route": "Online notification form (their stated first route — no call or visit needed), or phone, branch, or post.",
      "phone": "0800 068 2238, then option 2 for the bereavement team",
      "phone_hours": "Page cites its standard Monday-to-Friday line hours",
      "online": "\"Notify or add documents\" form on the page — you can return later to add documents",
      "email": null,
      "post": "Bereavement Service Centre, Barclays Bank PLC, PO Box 1495, Pallion Trading Estate, Sunderland SR5 9YB",
      "source_url": "https://www.barclays.co.uk/what-to-do-when-someone-dies/",
      "checked": "2026-08-20",
      "institution_id": "barclays"
    },
    {
      "id": "hsbc-uk",
      "organisation": "HSBC UK",
      "sector": "Bank",
      "route": "Online \"Share bereavement details\" portal, available 24 hours a day — their stated quickest route. Phone and branch alternatives.",
      "phone": "0800 085 1992 (+44 (0)114 252 0249 from outside the UK)",
      "phone_hours": "08:30–18:00 Monday to Friday, 09:00–14:00 Saturday, excluding public holidays",
      "online": "\"Share bereavement details\" portal — submit a notification, then use the reference number they send to upload documents later",
      "email": null,
      "post": null,
      "source_url": "https://www.hsbc.co.uk/help/life-events/bereavement/",
      "checked": "2026-09-02",
      "institution_id": "hsbc-uk"
    },
    {
      "id": "lloyds-bank",
      "organisation": "Lloyds Bank",
      "sector": "Bank",
      "route": "Online bereavement form — their stated quickest route. Phone alternative, seven days a week.",
      "phone": "0800 015 0012 (+44 (0)1733 261630 from abroad)",
      "phone_hours": "8am to 6pm, 7 days a week",
      "online": "Online bereavement service linked from the page",
      "email": null,
      "post": null,
      "source_url": "https://www.lloydsbank.com/help-guidance/support-and-wellbeing/life-events/bereavement.html",
      "checked": "2026-08-20",
      "institution_id": "lloyds-bank"
    },
    {
      "id": "halifax",
      "organisation": "Halifax",
      "sector": "Bank",
      "route": "Online bereavement form — their stated quickest route. Same group bereavement line as Lloyds.",
      "phone": "0800 015 0012 (+44 (0)1733 261630 from abroad)",
      "phone_hours": "8am to 6pm, 7 days a week",
      "online": "Online bereavement form linked from the page",
      "email": null,
      "post": null,
      "source_url": "https://www.halifax.co.uk/helpcentre/support-and-wellbeing/life-events/bereavement.html",
      "checked": "2026-08-20",
      "institution_id": "halifax"
    },
    {
      "id": "natwest",
      "organisation": "NatWest",
      "sector": "Bank",
      "route": "Online form — their stated fastest route. Phone, webchat and branch alternatives, all open to next of kin, executors and solicitors.",
      "phone": "0800 161 5903 (Relay UK: 18001 0800 161 5903)",
      "phone_hours": "9am–5pm Monday to Friday, excluding bank holidays",
      "online": "\"Complete online form now\" on the page",
      "email": null,
      "post": null,
      "source_url": "https://www.natwest.com/life-moments/bereavement.html",
      "checked": "2026-08-20",
      "institution_id": "natwest"
    },
    {
      "id": "santander-uk",
      "organisation": "Santander UK",
      "sector": "Bank",
      "route": "Online form, phone, branch or post — four published routes.",
      "phone": "0800 587 5870",
      "phone_hours": "8am–6pm Monday to Friday, 9am–2pm Saturday, closed Sunday",
      "online": "\"Notify us online\" form on the page",
      "email": null,
      "post": "Their Bereavement Centre — the page gives the address alongside the documents it wants sent there",
      "source_url": "https://www.santander.co.uk/personal/support/customer-support/bereavement",
      "checked": "2026-08-20",
      "institution_id": "santander-uk"
    },
    {
      "id": "nationwide",
      "organisation": "Nationwide Building Society",
      "sector": "Building society",
      "route": "Online form (via DocuSign) — their stated first step. Phone, branch and post alternatives.",
      "phone": "0800 464 30 18",
      "phone_hours": "Monday to Friday 9am–5pm, Saturday 9am–12pm, closed Sundays and bank holidays",
      "online": "\"Tell us securely online now\" — a DocuSign form",
      "email": null,
      "post": "Bereavement Services, Specialist Customer Support, Nationwide Building Society, Swindon, Wiltshire SN38 3FN",
      "source_url": "https://www.nationwide.co.uk/help/challenging-times/bereavement",
      "checked": "2026-08-20",
      "institution_id": "nationwide"
    },
    {
      "id": "tsb",
      "organisation": "TSB",
      "sector": "Bank",
      "route": "Online form — their stated fastest route, but photo ID is mandatory to complete it. Phone, video call and branch alternatives.",
      "phone": "0345 835 7834",
      "phone_hours": null,
      "online": "Online bereavement form (DocuSign) — needs a smartphone or tablet with a camera, photo ID, and an email address",
      "email": null,
      "post": null,
      "source_url": "https://www.tsb.co.uk/help-and-support/bereavement-and-coping-with-loss.html",
      "checked": "2026-09-24",
      "institution_id": "tsb"
    },
    {
      "id": "monzo",
      "organisation": "Monzo",
      "sector": "Bank",
      "route": "Online form at monzo.com/bereavements, or email. No phone route is published on their own bereavement pages.",
      "phone": null,
      "phone_hours": null,
      "online": "Form at monzo.com/bereavements — your email is verified first, then you can share details and upload documents",
      "email": "bereavements@monzo.com",
      "post": null,
      "source_url": "https://monzo.com/bereavements",
      "checked": "2026-08-20",
      "institution_id": "monzo"
    },
    {
      "id": "starling-bank",
      "organisation": "Starling Bank",
      "sector": "Bank",
      "route": "Phone or email, 24 hours a day, seven days a week — documents follow by email or post.",
      "phone": "020 7930 4450",
      "phone_hours": "24/7",
      "online": null,
      "email": "help@starlingbank.com — address it to the Bereavement Team",
      "post": "Bereavement Team, Starling Bank, 5th Floor, London Fruit and Wool Exchange, 1 Duval Square, London E1 6PW",
      "source_url": "https://www.starlingbank.com/faq/customer-support/bereavement/",
      "checked": "2026-08-20",
      "institution_id": "starling-bank"
    },
    {
      "id": "aviva",
      "organisation": "Aviva",
      "sector": "Insurer",
      "route": "Online notification form, or phone if you would rather give the details by voice.",
      "phone": "0345 268 2194",
      "phone_hours": "Monday to Friday 9:00am–5:00pm",
      "online": "Bereavement notification form on the page",
      "email": null,
      "post": null,
      "source_url": "https://www.aviva.co.uk/help-and-support/contact-us/notify-us-of-a-bereavement/",
      "checked": "2026-08-20",
      "institution_id": "aviva"
    },
    {
      "id": "legal-and-general",
      "organisation": "Legal & General",
      "sector": "Insurer",
      "route": "It depends on the product. For life insurance, start a bereavement claim online through their Claims Portal, or call the bereavement claims line. Pensions, annuities, ISAs and later life mortgages each have their own route on L&G's Contact us page.",
      "phone": "0800 137 101 (life insurance bereavement claims) · 0800 009 3506 (Over 50s life insurance claims) · 0345 026 3858 (retirement income and annuities) · 0345 678 0020 (personal pensions with a policy starting 'S', ISAs and investments)",
      "phone_hours": "Life insurance claims lines Monday to Friday 9am–5.30pm; retirement, pension and ISA lines Monday to Friday 9am–5pm",
      "online": "Claims Portal for someone else's single-life policy (a joint policy is claimed through the online account), linked from this page. Annuities, workplace pensions and defined-benefit pensions each have their own online death-notification form, linked from their Contact us pages",
      "email": "life.claims@landg.com (life insurance bereavement claims)",
      "post": null,
      "source_url": "https://www.legalandgeneral.com/existing-customers/life-cover-support/",
      "checked": "2026-09-24",
      "institution_id": "legal-and-general"
    },
    {
      "id": "bt",
      "organisation": "BT",
      "sector": "Telecoms",
      "route": "Online form, or phone — the widest published hours of any entry here.",
      "phone": "0800 169 1663",
      "phone_hours": "8am–9pm Monday to Friday, 8am–8pm Saturday, 9am–6pm Sunday",
      "online": "Bereavement form on the page — you need the account number or the BT landline or mobile number",
      "email": null,
      "post": null,
      "source_url": "https://www.bt.com/help/account-and-billing/manage-account/bereavement---bt-account-holder",
      "checked": "2026-08-20",
      "institution_id": "bt"
    },
    {
      "id": "dvla",
      "organisation": "DVLA",
      "sector": "Government",
      "route": "Tell Us Once covers the driving licence and vehicle tax — but vehicles and personalised registrations still need telling separately.",
      "phone": "Contact DVLA through the help route on the page",
      "phone_hours": null,
      "online": "Via Tell Us Once, where it is available in your area",
      "email": null,
      "post": "DVLA, Swansea SA99 1AB — enclose the driving licence with your letter if you have it",
      "source_url": "https://www.gov.uk/tell-dvla-about-bereavement",
      "checked": "2026-08-20",
      "institution_id": "dvla"
    },
    {
      "id": "chase-uk",
      "organisation": "Chase UK",
      "sector": "Bank",
      "route": "Phone, post or email direct to Chase's own Bereavement Team; Chase also promotes the multi-bank Death Notification Service (DNS) online form first for people notifying several banks at once, which skips the death-certificate copy and ID checks and gets a reply within 10 working days.",
      "phone": "0800 376 3333 (from the UK) / +44 20 3493 0829 (from abroad)",
      "phone_hours": null,
      "online": "Death Notification Service (DNS) online form at deathnotificationservice.co.uk — a multi-bank service, not a Chase-only form; Chase say they'll respond within 10 working days",
      "email": "bereavements.uk@chase.com",
      "post": "Bereavement Team, Chase UK, PO Box 17507, Edinburgh, EH12 1PX — include a copy of the death certificate provided by a register office",
      "source_url": "https://www.chase.co.uk/gb/en/hub/bereavement/",
      "checked": "2026-08-31",
      "institution_id": "chase-uk"
    },
    {
      "id": "first-direct",
      "organisation": "first direct",
      "sector": "Bank",
      "route": "Online form is first direct's own stated quickest way to notify them; a phone line (8am–10pm weekdays, shorter at weekends), any HSBC branch in person, post, or the multi-bank Death Notification Service are also offered.",
      "phone": "0113 276 6669 (UK) / +44 113 234 5678 (Channel Islands, Isle of Man and abroad)",
      "phone_hours": "8am–10pm Monday to Friday, 8am–7pm Saturday and Sunday",
      "online": "Online notification form at firstdirect.com/help/life-events/bereavement/ — first direct's own stated 'quickest and easiest way' to tell them",
      "email": null,
      "post": "first direct, Bereavement Support Team, 40 Wakefield Road, Leeds, LS98 1FD",
      "source_url": "https://www.firstdirect.com/help/life-events/bereavement/",
      "checked": "2026-08-31",
      "institution_id": "first-direct"
    },
    {
      "id": "metro-bank",
      "organisation": "Metro Bank",
      "sector": "Bank",
      "route": "Email, phone, post, or visiting any Metro Bank store — Metro Bank present all four as equal options with none called out as quickest; email replies come within 3 working days, and only one notification to Metro Bank is needed to find all of the person's accounts with them.",
      "phone": "0203 824 4815",
      "phone_hours": "Monday to Friday, 9am to 5pm",
      "online": null,
      "email": "bereavement.services@metrobank.plc.uk",
      "post": "Metro Bank, One Southampton Row, London WC1B 5HA",
      "source_url": "https://www.metrobankonline.co.uk/ways-to-bank/i-want-some-information-about/bereavement/",
      "checked": "2026-08-31",
      "institution_id": "metro-bank"
    },
    {
      "id": "revolut-uk",
      "organisation": "Revolut UK",
      "sector": "Bank",
      "route": "Email only, to bereavement@revolut.com — Revolut don't take bereavement notifications by phone, post or online form. Existing customers can use in-app chat for general help, but the account-closure process itself runs entirely by email.",
      "phone": null,
      "phone_hours": null,
      "online": null,
      "email": "bereavement@revolut.com",
      "post": null,
      "source_url": "https://help.revolut.com/help/more/legal-topics/what-happens-to-a-revolut-account-if-the-account-holder-passes-away/",
      "checked": "2026-09-30",
      "institution_id": "revolut-uk"
    },
    {
      "id": "co-operative-bank",
      "organisation": "The Co-operative Bank",
      "sector": "Bank",
      "route": "The Co-operative Bank's own stated easiest way is their NIVO mobile app, for uploading documents and messaging the bereavement team; an online bereavement instruction form, phone, or an in-branch appointment are also offered. No email address is published.",
      "phone": "03457 212 212 (current and savings accounts) / 0345 600 6000 (credit cards)",
      "phone_hours": "Monday to Friday 8am–6pm, Saturday and Sunday 9am–5pm",
      "online": "NIVO mobile app (upload documents and message the bereavement team), or an online bereavement instruction form on their website",
      "email": null,
      "post": "The Co-operative Bank Bereavement Team, PO Box 4931, Swindon, SN4 4PL",
      "source_url": "https://www.co-operativebank.co.uk/help-and-support/financial-support/major-life-events/bereavement",
      "checked": "2026-08-31",
      "institution_id": "co-operative-bank"
    },
    {
      "id": "virgin-money",
      "organisation": "Virgin Money",
      "sector": "Bank",
      "route": "Phone is the personal-banking bereavement team's primary route; an online upload form is offered as an alternative once you already have the death certificate. The page routes callers to a different number depending on account type (personal, Clydesdale/Yorkshire-origin, or business).",
      "phone": "0800 0121590 (personal banking accounts not originally opened with Clydesdale or Yorkshire Bank) / 0800 011 3238 (accounts originally opened with Clydesdale or Yorkshire Bank) / 0800 756 0800 (business accounts)",
      "phone_hours": "0800 0121590 (personal): Monday to Friday 8am–6pm, Saturday 8am–3pm, Sunday 10am–1pm / 0800 011 3238 (Clydesdale/Yorkshire-origin): Monday to Friday 9am–5pm only, no weekend service / 0800 756 0800 (business): Monday to Friday 8am–6pm",
      "online": "Online upload form at upload.virginmoney.com/bereavement/ — usable once you already have the death certificate; up to 10 documents, 25MB max each",
      "email": "BusinessBereavementTeam@virginmoney.com (business accounts only)",
      "post": null,
      "source_url": "https://uk.virginmoney.com/service/bereavement/",
      "checked": "2026-09-03",
      "institution_id": "virgin-money"
    },
    {
      "id": "leeds-building-society",
      "organisation": "Leeds Building Society",
      "sector": "Building society",
      "route": "Use the Death Notification Service, or contact Leeds directly by phone, email, or a branch appointment — no death certificate is needed to make the initial notification.",
      "phone": "03452 682 642",
      "phone_hours": "Mon–Fri 8am–6pm, Sat 9am–5pm; closed Sunday and bank holidays",
      "online": "Death Notification Service (deathnotificationservice.co.uk) — notifies Leeds and any other participating bank/building society; no death certificate needed to notify",
      "email": "customercare@leedsbuildingsociety.co.uk — include your name, number, address and relationship to the person who's died",
      "post": null,
      "source_url": "https://www.leedsbuildingsociety.co.uk/bereavement-support/",
      "checked": "2026-08-31",
      "institution_id": "leeds-building-society"
    },
    {
      "id": "skipton-building-society",
      "organisation": "Skipton Building Society",
      "sector": "Building society",
      "route": "Call or email the Bereavement team to notify them, or print and complete the Bereavement Notification Information Request Form and drop it off at your nearest branch or post it — for savings balances under £5,000, or for mortgage accounts, they may accept a scanned document by email instead of the original.",
      "phone": "0345 266 1209",
      "phone_hours": "9am–5pm, Monday to Friday",
      "online": null,
      "email": "skiptondirect-bereavementnotification@skipton.co.uk",
      "post": "Bereavement team, Principal Office, The Bailey, Skipton, North Yorkshire, BD23 1DN",
      "source_url": "https://www.skipton.co.uk/help-and-support/extra-support/bereavement",
      "checked": "2026-08-31",
      "institution_id": "skipton-building-society"
    },
    {
      "id": "yorkshire-building-society",
      "organisation": "Yorkshire Building Society",
      "sector": "Building society",
      "route": "Use their online bereavement form, or call the team on 0345 166 9229 — you can also visit a branch or write in.",
      "phone": "0345 166 9229",
      "phone_hours": "9am–5pm, Monday to Friday",
      "online": "Online bereavement form at https://online.ybs.co.uk/public/contact_us/bereavement.do",
      "email": null,
      "post": "Bereavement Team, Customer Service Centre, Yorkshire Building Society, Yorkshire House, Yorkshire Drive, Bradford, BD5 8LJ",
      "source_url": "https://www.ybs.co.uk/help/bereavement",
      "checked": "2026-08-31",
      "institution_id": "yorkshire-building-society"
    },
    {
      "id": "mandg-prudential",
      "organisation": "M&G / Prudential",
      "sector": "Insurer",
      "route": "Use the online bereavement notification tool — usually around 10 minutes to complete — or write to their Lancing address; the page publishes no working phone number (see notes).",
      "phone": null,
      "phone_hours": "Monday to Friday, 08:00–18:00",
      "online": "Online bereavement notification form (usually takes around 10 minutes to complete)",
      "email": null,
      "post": "Prudential, Lancing, BN15 8GB",
      "source_url": "https://www.mandg.com/existing/care-and-support/bereavement",
      "checked": "2026-08-31",
      "institution_id": "mandg-prudential"
    },
    {
      "id": "standard-life",
      "organisation": "Standard Life",
      "sector": "Insurer",
      "route": "Fill in the online bereavement form — Standard Life's stated easiest way to tell them a customer has died. The Death Certificate can be uploaded to the form, or sent later; a specialist from the Bereavements Team is in contact within 2 weeks of the form being submitted.",
      "phone": null,
      "phone_hours": null,
      "online": "Bereavement Form at standardlife.co.uk/help/bereavement/bereavement-form",
      "email": null,
      "post": null,
      "source_url": "https://www.standardlife.co.uk/help/bereavement/bereavement-form",
      "checked": "2026-08-31",
      "institution_id": "standard-life"
    },
    {
      "id": "sunlife",
      "organisation": "SunLife",
      "sector": "Insurer",
      "route": "Call SunLife's UK claims line to start a death claim, or write to their Peterborough PO Box — no online claim form or email is published for insurance bereavement claims on this page.",
      "phone": "0800 008 6060",
      "phone_hours": "Monday to Friday, 8am–8pm",
      "online": null,
      "email": null,
      "post": "SunLife, PO Box 1395, Peterborough, PE2 2TR, United Kingdom",
      "source_url": "https://www.sunlife.co.uk/contact-us/claims/sunlife-insurance-claims/",
      "checked": "2026-08-31",
      "institution_id": "sunlife"
    },
    {
      "id": "nest-pensions",
      "organisation": "Nest Pensions",
      "sector": "Pension provider",
      "route": "Notify Nest online through their bereavement portal — the quickest way to get started — or call their bereavements team; claims are usually settled within 20–30 days of Nest receiving all the information needed.",
      "phone": "0300 020 1410",
      "phone_hours": "Monday to Friday, 8am–6pm",
      "online": "Nest Bereavement Portal at bereavements.nestpensions.org.uk",
      "email": null,
      "post": null,
      "source_url": "https://www.nestpensions.org.uk/schemeweb/memberhelpcentre/retirement-pot/member-has-died.html",
      "checked": "2026-08-31",
      "institution_id": "nest-pensions"
    },
    {
      "id": "giffgaff",
      "organisation": "giffgaff",
      "sector": "Telecoms",
      "route": "Email the bereavement team, or start a live chat request via the help page — either can close or keep the account, as you choose.",
      "phone": null,
      "phone_hours": null,
      "online": "Live chat request via the 'Submit a request to our team' button on this help page, or via Lifeledger",
      "email": "bereavementteam@giffgaff.com",
      "post": null,
      "source_url": "https://help.giffgaff.com/en/articles/242185-how-do-i-cancel-the-account-of-someone-who-passed-away",
      "checked": "2026-08-31",
      "institution_id": "giffgaff"
    },
    {
      "id": "o2",
      "organisation": "O2",
      "sector": "Telecoms",
      "route": "Choose 'Disconnect' or 'Transfer responsibility' on O2's bereavement page, or contact the Bereavement and Critical Illness team by phone, email or post.",
      "phone": "0800 090 18 20",
      "phone_hours": "7 days a week, 8am–9pm",
      "online": "'Disconnect' / 'Transfer responsibility' options at o2.co.uk/help/account/manage-your-account/bereavement, or notify via Life Ledger (app.lifeledger.com/o2)",
      "email": "Bereavement&Criticalillness@virginmediao2.co.uk",
      "post": "O2 Bereavement Team, PO Box Virgin Media O2 Sunderland SR43 4AA",
      "source_url": "https://www.o2.co.uk/help/account/manage-your-account/bereavement",
      "checked": "2026-08-31",
      "institution_id": "o2"
    },
    {
      "id": "plusnet",
      "organisation": "Plusnet",
      "sector": "Telecoms",
      "route": "Phone Plusnet directly to cancel or transfer the account — no online form.",
      "phone": "0330 1239 123",
      "phone_hours": null,
      "online": null,
      "email": null,
      "post": null,
      "source_url": "https://www.plus.net/help/my-account/bereavement/",
      "checked": "2026-08-31",
      "institution_id": "plusnet"
    },
    {
      "id": "talktalk",
      "organisation": "TalkTalk",
      "sector": "Telecoms",
      "route": "Phone the dedicated bereavement team — no online form is offered.",
      "phone": "0345 172 0038",
      "phone_hours": "Monday–Friday 09:00–19:00, Saturday 09:00–18:00",
      "online": null,
      "email": null,
      "post": null,
      "source_url": "https://help-centre.talktalk.co.uk/Manage_account/Change_of_circumstance/Our_bereavement_team",
      "checked": "2026-08-31",
      "institution_id": "talktalk"
    },
    {
      "id": "three-uk",
      "organisation": "Three UK",
      "sector": "Telecoms",
      "route": "Online bereavement form, or call the bereavement team directly.",
      "phone": "0333 338 1400",
      "phone_hours": "08:00–20:00 Monday to Friday, 09:00–18:00 Saturday and Sunday",
      "online": "Bereavement form linked from three.co.uk/vulnerability/major-life-event/bereavement-support",
      "email": null,
      "post": null,
      "source_url": "https://www.three.co.uk/vulnerability/major-life-event/bereavement-support",
      "checked": "2026-08-31",
      "institution_id": "three-uk"
    },
    {
      "id": "virgin-media",
      "organisation": "Virgin Media",
      "sector": "Telecoms",
      "route": "Download and submit the Bereavement Transfer form or the Bereavement Disconnect form, or call the bereavement line.",
      "phone": "0800 952 2302",
      "phone_hours": "8am–9pm, 7 days a week",
      "online": "Bereavement Transfer form or Bereavement Disconnect form, both linked from virginmedia.com/help/billing-and-payments/change-account-holder",
      "email": null,
      "post": null,
      "source_url": "https://www.virginmedia.com/help/billing-and-payments/change-account-holder",
      "checked": "2026-08-31",
      "institution_id": "virgin-media"
    },
    {
      "id": "vodafone-uk",
      "organisation": "Vodafone UK",
      "sector": "Telecoms",
      "route": "Call the dedicated bereavement team for free, or complete the online bereavement form — either closes the account, transfers it, moves it to Pay As You Go, or moves it to another network.",
      "phone": "0808 005 7450",
      "phone_hours": "Monday to Friday, 08:00–22:00; Saturday and Sunday, 08:00–20:00",
      "online": "Online bereavement form at vodafone.co.uk/vodafone-uk/bereavement/form/",
      "email": null,
      "post": null,
      "source_url": "https://www.vodafone.co.uk/help/account/report-a-bereavement",
      "checked": "2026-09-24",
      "institution_id": "vodafone-uk"
    },
    {
      "id": "eon-next",
      "organisation": "E.ON Next",
      "sector": "Energy",
      "route": "E.ON Next's own online form is described as \"the simplest way to get in touch\" and you don't need to be the legal executor to use it — or call/email their bereavements team directly.",
      "phone": "0808 501 5035",
      "phone_hours": "Monday to Thursday 9am–5pm, Friday 9am–4pm",
      "online": "Online bereavement notification form on eonnext.com/help/bereavements — described as \"the simplest way to get in touch\"",
      "email": "bereavement@eonnext.com",
      "post": null,
      "source_url": "https://www.eonnext.com/help/bereavements",
      "checked": "2026-08-31",
      "institution_id": "eon-next"
    },
    {
      "id": "octopus-energy",
      "organisation": "Octopus Energy",
      "sector": "Energy",
      "route": "Octopus's own stated route is Settld's free online form (Octopus pays for the service, Settld notifies them and handles the process) — or contact Octopus directly with the same details if you'd rather not use Settld.",
      "phone": null,
      "phone_hours": null,
      "online": "Settld's online bereavement notification form, linked from this page — free, paid for by Octopus",
      "email": null,
      "post": null,
      "source_url": "https://octopus.energy/help-and-faqs/articles/bereavement/",
      "checked": "2026-08-31",
      "institution_id": "octopus-energy"
    },
    {
      "id": "ovo-energy",
      "organisation": "OVO Energy",
      "sector": "Energy",
      "route": "Fill out OVO's online bereavement form on their \"What to do if the account holder passes away\" page, or call/email their dedicated team directly.",
      "phone": "0330 175 9683",
      "phone_hours": null,
      "online": "Online bereavement form embedded on OVO's own bereavement help page",
      "email": "bereavement@ovoenergy.com",
      "post": "OVO Energy, PO BOX 3129, Worthing, BN11 9QS — include the account holder's name, policy number and/or full address to avoid delay",
      "source_url": "https://www.ovoenergy.com/help/article/bereavement",
      "checked": "2026-08-31",
      "institution_id": "ovo-energy"
    },
    {
      "id": "scottish-power",
      "organisation": "Scottish Power",
      "sector": "Energy",
      "route": "Call Scottish Power's bereavement team, or complete their bereavement notification form and email it in.",
      "phone": "0800 074 1986",
      "phone_hours": "Monday to Friday, 9am to 5pm",
      "online": null,
      "email": "contactus@scottishpower.com — attach a completed bereavement notification form",
      "post": null,
      "source_url": "https://www.scottishpower.co.uk/support-centre/bereavement",
      "checked": "2026-08-31",
      "institution_id": "scottish-power"
    },
    {
      "id": "utility-warehouse",
      "organisation": "Utility Warehouse",
      "sector": "Energy",
      "route": "Call Utility Warehouse's Bereavement Support team, or complete their bereavement form and email it back with any supporting documents.",
      "phone": "0333 005 8356",
      "phone_hours": null,
      "online": null,
      "email": "bereavement@uw.co.uk — or attach the completed bereavement form via the 'Email us' option, selecting 'Account management' then 'Bereavement Form Submission'",
      "post": null,
      "source_url": "https://help.uw.co.uk/article/bereavement/bereavement/what-should-i-do-if-the-account-holder-has-passed-away",
      "checked": "2026-08-31",
      "institution_id": "utility-warehouse"
    },
    {
      "id": "anglian-water",
      "organisation": "Anglian Water",
      "sector": "Water",
      "route": "Phone their bereavement line on 0800 141 2944, use live chat, complete their online form (offered explicitly as an alternative for anyone who'd rather not call), or write to them.",
      "phone": "0800 141 2944",
      "phone_hours": null,
      "online": "Online bereavement notification form; live chat also available when an agent is online",
      "email": null,
      "post": "Bereavement Support, Anglian Water, PO Box 4994, LANCING, BN11 9AL",
      "source_url": "https://www.anglianwater.co.uk/help-and-advice/water-care/bereavement-support",
      "checked": "2026-08-31",
      "institution_id": "anglian-water"
    },
    {
      "id": "severn-trent",
      "organisation": "Severn Trent",
      "sector": "Water",
      "route": "Complete their online form, message their WhatsApp virtual assistant, or call 0345 7500 500 (Mon–Fri, 9am–5pm) — these are Severn Trent's own channels; they also point to the third-party service Life Ledger.",
      "phone": "0345 7500 500",
      "phone_hours": "Monday to Friday, 09:00 to 17:00",
      "online": "Online bereavement form on the bereavement-support page",
      "email": null,
      "post": null,
      "source_url": "https://www.stwater.co.uk/my-account/bereavement-support/",
      "checked": "2026-09-30",
      "institution_id": "severn-trent"
    },
    {
      "id": "southern-water",
      "organisation": "Southern Water",
      "sector": "Water",
      "route": "Complete one of their online forms — change the account name, add executor's details, or close the account — with phone support on 0330 303 0368 if you need help filling them in.",
      "phone": "0330 303 0368",
      "phone_hours": null,
      "online": "Online forms: change the account name details, add executor's details, or close the account",
      "email": null,
      "post": null,
      "source_url": "https://www.southernwater.co.uk/help-and-support/tell-us-about-a-bereavement/",
      "checked": "2026-08-31",
      "institution_id": "southern-water"
    },
    {
      "id": "thames-water",
      "organisation": "Thames Water",
      "sector": "Water",
      "route": "Online form is their stated simplest way to notify them, or phone 0800 009 4976 (Mon–Fri, 9am–5pm) — a recorded message may suggest using the website instead, but Thames Water ask callers to stay on the line to reach a team member.",
      "phone": "0800 009 4976",
      "phone_hours": "Monday to Friday, 9am until 5pm",
      "online": "Online bereavement form, linked from the bereavement help page",
      "email": null,
      "post": null,
      "source_url": "https://www.thameswater.co.uk/help/account-and-billing/help-with-a-bereavement",
      "checked": "2026-08-31",
      "institution_id": "thames-water"
    },
    {
      "id": "united-utilities",
      "organisation": "United Utilities",
      "sector": "Water",
      "route": "Complete their online form (their stated primary route), or call 0800 912 7249 — no phone hours are published.",
      "phone": "0800 912 7249",
      "phone_hours": null,
      "online": "Online bereavement form on the bereavement-support page",
      "email": null,
      "post": null,
      "source_url": "https://www.unitedutilities.com/help-and-support/priority-services/bereavement/",
      "checked": "2026-08-31",
      "institution_id": "united-utilities"
    },
    {
      "id": "yorkshire-water",
      "organisation": "Yorkshire Water",
      "sector": "Water",
      "route": "Phone 0345 1 24 24 24 or request a callback — Yorkshire Water say this is 'the best way' to tell them; there is no dedicated online bereavement form.",
      "phone": "0345 1 24 24 24",
      "phone_hours": "Mon-Fri 8am-6pm, Saturday 9am-5pm, Sunday and bank holidays closed",
      "online": "Request a callback via the 'Let us call you' form",
      "email": null,
      "post": "Yorkshire Water, PO Box 52, Bradford, BD3 7YD",
      "source_url": "https://www.yorkshirewater.com/bill-account/bereavement/",
      "checked": "2026-08-31",
      "institution_id": "yorkshire-water"
    },
    {
      "id": "amazon-uk",
      "organisation": "Amazon UK",
      "sector": "Digital & online accounts",
      "route": "Email bereavement-support@amazon.co.uk — Amazon's bereavement team is the single point of contact. With just the death certificate and the email or phone number linked to the account, they can terminate subscriptions, stop recurring deliveries, or deactivate the account. Closing the account, or getting/sharing account information, needs the fuller proof of authorisation (probate or executor documentation) plus photo ID as well.",
      "phone": null,
      "phone_hours": null,
      "online": null,
      "email": "bereavement-support@amazon.co.uk",
      "post": null,
      "source_url": "https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=TzcJJiVFnIi3pG2yDA",
      "checked": "2026-09-30",
      "institution_id": "amazon-uk"
    },
    {
      "id": "apple",
      "organisation": "Apple",
      "sector": "Digital & online accounts",
      "route": "If you're a named Legacy Contact, start a request on Apple's Digital Legacy site using your access key and the death certificate. Without a Legacy Contact, start an account-deletion request instead on the Digital Legacy site, or contact Apple Support directly.",
      "phone": null,
      "phone_hours": null,
      "online": "Legacy Contact access request at digital-legacy.apple.com; account-deletion request at digital-legacy-account.apple.com; general help via getsupport.apple.com",
      "email": null,
      "post": null,
      "source_url": "https://support.apple.com/en-gb/102431",
      "checked": "2026-08-31",
      "institution_id": "apple"
    },
    {
      "id": "facebook-meta",
      "organisation": "Facebook / Meta",
      "sector": "Digital & online accounts",
      "route": "Submit Meta's Special Request form online and choose whether to memorialise or remove the account — memorialisation needs an obituary, death certificate or memorial card; removal needs a death certificate.",
      "phone": null,
      "phone_hours": null,
      "online": "Special Request form at facebook.com/help/contact/228813257197480 — enter your name, contact email, the person's profile name, profile URL and account email, and the date they died",
      "email": null,
      "post": null,
      "source_url": "https://www.facebook.com/help/contact/228813257197480",
      "checked": "2026-09-30",
      "institution_id": "facebook-meta"
    },
    {
      "id": "google",
      "organisation": "Google",
      "sector": "Digital & online accounts",
      "route": "Use Google's online troubleshooter to choose one of the request types — closing the account, or requesting funds or content from it — Google reviews each request individually before deciding.",
      "phone": null,
      "phone_hours": null,
      "online": "Deceased-user account request troubleshooter at support.google.com/accounts/troubleshooter/6357590",
      "email": null,
      "post": null,
      "source_url": "https://support.google.com/accounts/troubleshooter/6357590?hl=en",
      "checked": "2026-08-31",
      "institution_id": "google"
    },
    {
      "id": "microsoft",
      "organisation": "Microsoft",
      "sector": "Digital & online accounts",
      "route": "If you know the account's sign-in details, sign in and close the account yourself. Without credentials, Microsoft's own page states it must first be formally served with a subpoena or court order before it will even consider releasing a deceased person's account content — no document-based next-of-kin submission route is published.",
      "phone": null,
      "phone_hours": null,
      "online": "Self-service: sign in with the account's own credentials and close it directly, if you have them",
      "email": null,
      "post": null,
      "source_url": "https://support.microsoft.com/en-us/accounts-billing/manage/accessing-outlook-com-onedrive-and-other-microsoft-services-when-someone-has-died",
      "checked": "2026-09-24",
      "institution_id": "microsoft"
    },
    {
      "id": "netflix",
      "organisation": "Netflix",
      "sector": "Digital & online accounts",
      "route": "If you have the account's sign-in details, cancel it yourself from the Account page. Without access, gather the account's email/phone number and the payment details currently used to pay for Netflix, then contact Netflix support to have the account cancelled on your behalf.",
      "phone": null,
      "phone_hours": null,
      "online": "Self-service cancellation via the Account page's Cancel Membership link; otherwise Netflix's Contact Us support channel",
      "email": null,
      "post": null,
      "source_url": "https://help.netflix.com/en/node/110165",
      "checked": "2026-08-31",
      "institution_id": "netflix"
    },
    {
      "id": "paypal-uk",
      "organisation": "PayPal UK",
      "sector": "Digital & online accounts",
      "route": "Email bereavement@paypal.co.uk (or write to PayPal's London office) with a cover sheet, the death certificate, and details to locate the account — PayPal reviews the documents and then closes or locks the account.",
      "phone": null,
      "phone_hours": null,
      "online": null,
      "email": "bereavement@paypal.co.uk",
      "post": "5 Fleet Place, London, EC4M 7RD",
      "source_url": "https://www.paypal.com/uk/cshelp/article/how-do-i-close-the-paypal-account-of-a-deceased-relative-help220",
      "checked": "2026-08-31",
      "institution_id": "paypal-uk"
    },
    {
      "id": "royal-mail",
      "organisation": "Royal Mail",
      "sector": "Post",
      "route": "Redirecting a deceased person's mail is a separate 'Special Circumstances' service from Royal Mail's standard paid house-move redirection, and cannot be set up online — you apply at a Post Office branch or by post, showing documentation of your authority to act.",
      "phone": null,
      "phone_hours": null,
      "online": null,
      "email": null,
      "post": "Download the Special Circumstances application form from Royal Mail's redirection page and post it, with the identification the form lists, to Royal Mail Redirection Centre, Cooper House, Lakeside, Festival Way, Stoke-on-Trent ST1 5RY",
      "source_url": "https://www.royalmail.com/personal/receiving-mail/redirection",
      "checked": "2026-09-24",
      "institution_id": "royal-mail"
    },
    {
      "id": "experian-uk",
      "organisation": "Experian UK",
      "sector": "Credit file",
      "route": "An executor or administrator sends Experian a copy of the Grant of Probate or Letters of Administration, proof of their own identity, and proof of their own address by post — ideally via a Statutory Credit Report application — to have the deceased's file marked and released. The page does not give a postal address directly; it directs requesters to Experian's separate Contact Us page for the address to send documents to.",
      "phone": null,
      "phone_hours": null,
      "online": null,
      "email": null,
      "post": null,
      "source_url": "https://www.experian.co.uk/consumer/data-access/thirdparty.html",
      "checked": "2026-09-01",
      "institution_id": "experian-uk"
    },
    {
      "id": "british-gas",
      "organisation": "British Gas",
      "sector": "Energy",
      "route": "British Gas's own probate and bereavement page runs a 'How to let us know' flow, and states you don't need everything ready to start it — or call the dedicated team. They then update the records, check the account, and either close it or help transfer it.",
      "phone": "0330 808 3880",
      "phone_hours": "Monday to Friday, 9am–5pm",
      "online": "The 'How to let us know' flow on britishgas.co.uk/help-and-support/probate",
      "email": null,
      "post": null,
      "source_url": "https://www.britishgas.co.uk/help-and-support/probate",
      "checked": "2026-09-01",
      "institution_id": "british-gas"
    },
    {
      "id": "edf",
      "organisation": "EDF",
      "sector": "Energy",
      "route": "Email or call EDF's energy specialists. EDF asks for the same four things either way, and says the death certificate can follow later if you don't have it yet.",
      "phone": "03330 069 950",
      "phone_hours": "Monday to Thursday, 8am–6pm; Friday, 8am–4pm",
      "online": null,
      "email": "hello@edfenergy.com",
      "post": null,
      "source_url": "https://www.edfenergy.com/help-support/faq/bereavement-how-tell-us-about-death-edf-account-holder",
      "checked": "2026-09-17",
      "institution_id": "edf"
    },
    {
      "id": "tv-licensing",
      "organisation": "TV Licensing",
      "sector": "Licence",
      "route": "Two routes, and TV Licensing asks you to pick: transfer the licence to someone else at the same address, or cancel it and apply for a refund. Cancelling is an online form; transferring is a phone call.",
      "phone": "0300 131 1261",
      "phone_hours": "Monday to Friday, 08:30–18:30",
      "online": "The cancellation form linked from tvlicensing.co.uk/check-if-you-need-one/topics/what-to-do-if-the-licence-holder-dies-top4",
      "email": null,
      "post": null,
      "source_url": "https://www.tvlicensing.co.uk/check-if-you-need-one/topics/what-to-do-if-the-licence-holder-dies-top4",
      "checked": "2026-09-01",
      "institution_id": "tv-licensing"
    },
    {
      "id": "sky",
      "organisation": "Sky",
      "sector": "Telecoms",
      "route": "Sky's own bereavement article offers chat or phone through its 'Get in touch' panel, and says it can either change ownership of the Sky account to next of kin or partner, or cancel it completely.",
      "phone": null,
      "phone_hours": null,
      "online": "Chat with a Sky expert from the 'Get in touch' panel on sky.com/help/articles/deceased-sky-account-holder",
      "email": null,
      "post": null,
      "source_url": "https://www.sky.com/help/articles/deceased-sky-account-holder",
      "checked": "2026-09-01",
      "institution_id": "sky"
    },
    {
      "id": "ee",
      "organisation": "EE",
      "sector": "Telecoms",
      "route": "One online form. EE asks which service the account holder had — mobile, broadband (which may include home phone and TV), or both — and then asks whether you want the account closed or transferred to someone else.",
      "phone": null,
      "phone_hours": null,
      "online": "The 'Let us know an account holder has passed away' form at ee.co.uk/help/contact-ee/account-holder-passed",
      "email": null,
      "post": null,
      "source_url": "https://ee.co.uk/help/contact-ee/account-holder-passed",
      "checked": "2026-09-01",
      "institution_id": "ee"
    },
    {
      "id": "tesco-bank",
      "organisation": "Tesco Bank",
      "sector": "Bank",
      "route": "Phone their Estates team, or write to them freepost. Their page is explicit that you can tell them even if you are not the executor or next of kin.",
      "phone": "0345 071 6153",
      "phone_hours": "Monday to Friday 8:00am–6:00pm",
      "online": null,
      "email": null,
      "post": "Freepost Tesco Bank Estates Team, PO Box 27009, Glasgow G2 9EZ",
      "source_url": "https://www.tescobank.com/help/bereavement-support/",
      "checked": "2026-09-17",
      "institution_id": "tesco-bank"
    },
    {
      "id": "coventry-building-society",
      "organisation": "Coventry Building Society",
      "sector": "Building society",
      "route": "Three ways in: their online form, the NIVO secure messaging app, or a call to the dedicated bereavement team. A branch will also take it in person.",
      "phone": "0800 587 4565 (dedicated bereavement team)",
      "phone_hours": "Monday to Friday 8:00am–7:00pm; Saturday 9:00am–2:00pm; closed Sundays and bank holidays",
      "online": "Online bereavement form, or the NIVO app — which lets you notify them, upload documents and message the bereavement team in one place",
      "email": null,
      "post": null,
      "source_url": "https://www.coventrybuildingsociety.co.uk/member/help/member-support/register-a-bereavement.html",
      "checked": "2026-09-17",
      "institution_id": "coventry-building-society"
    },
    {
      "id": "axa-uk",
      "organisation": "AXA",
      "sector": "Insurer",
      "route": "Phone the line for the policy type. AXA publishes a different number for each — there is no single bereavement number.",
      "phone": "Car 0330 024 1158 · Home 0330 024 1235 · Van 0330 159 1509 · Landlord 0330 159 1512 · Business 0330 159 1508",
      "phone_hours": "Car and home: Monday to Friday 8:00am–8:00pm, Saturday 9:00am–5:00pm, closed Sunday. Van, landlord and business: Monday to Friday 8:00am–6:00pm, closed weekends and bank holidays.",
      "online": null,
      "email": null,
      "post": null,
      "source_url": "https://www.axa.co.uk/additional-support/bereavement/",
      "checked": "2026-09-17",
      "institution_id": "axa-uk"
    },
    {
      "id": "admiral",
      "organisation": "Admiral",
      "sector": "Insurer",
      "route": "Phone, live chat or post. A second number exists purely to book a call back if you would rather not wait.",
      "phone": "0333 234 9971",
      "phone_hours": "Monday to Friday 8:00am–7:00pm",
      "online": "Live chat from their help hub — Monday to Friday 7:00am–8:30pm, Saturday and Sunday 9:00am–5:30pm",
      "email": null,
      "post": "Admiral Group, David Street, Cardiff CF10 2EH",
      "source_url": "https://www.admiral.com/help-support-hub/life-events/bereavement",
      "checked": "2026-09-17",
      "institution_id": "admiral"
    },
    {
      "id": "scottish-widows",
      "organisation": "Scottish Widows",
      "sector": "Pension provider",
      "route": "The online form is the quickest; you can also call or write. Then send the death certificate (the original, or a certified copy) by email, by post or through a Lloyds Bank, Halifax or Bank of Scotland branch, and they start the claim.",
      "phone": "0345 601 4179 (bereavement team)",
      "phone_hours": "Monday to Friday 9:00am–5:00pm; closed weekends and bank holidays",
      "online": "Bereavement notification form on the page",
      "email": "mailbox.estates@scottishwidows.co.uk (for a copy of the death certificate)",
      "post": "Scottish Widows, Bereavement Team, Swindon, SN80 1AA — they recommend guaranteed or recorded delivery",
      "source_url": "https://www.scottishwidows.co.uk/contact-us/bereavement.html",
      "checked": "2026-09-30",
      "institution_id": "scottish-widows"
    },
    {
      "id": "direct-line",
      "organisation": "Direct Line",
      "sector": "Insurer",
      "route": "Call Direct Line's specialist bereavement team.",
      "phone": "0345 605 9163",
      "phone_hours": "Monday to Friday, 9am to 7pm",
      "online": null,
      "email": null,
      "post": null,
      "source_url": "https://www.directline.com/help/dealing-with-difficult-times",
      "checked": "2026-09-29",
      "institution_id": "direct-line"
    },
    {
      "id": "churchill",
      "organisation": "Churchill",
      "sector": "Insurer",
      "route": "Call Churchill's specialist bereavement team.",
      "phone": "0345 605 9150",
      "phone_hours": "Monday to Friday, 9am to 7pm",
      "online": null,
      "email": null,
      "post": null,
      "source_url": "https://www.churchill.com/help/dealing-with-difficult-times",
      "checked": "2026-09-29",
      "institution_id": "churchill"
    },
    {
      "id": "affinity-water",
      "organisation": "Affinity Water",
      "sector": "Water",
      "route": "Call Affinity Water's dedicated Bereavement Line, or notify them online through the third-party service named on their page.",
      "phone": "0345 359 5929",
      "phone_hours": "Monday to Friday, 8am to 8pm; Saturday, 8am to 2pm",
      "online": "An online notification on the page itself, run by LifeLedger, a third-party service Affinity Water has partnered with; it can pass the same notification to other companies too",
      "email": null,
      "post": null,
      "source_url": "https://www.affinitywater.co.uk/billing/notifying-us-of-a-bereavement",
      "checked": "2026-09-29",
      "institution_id": "affinity-water"
    },
    {
      "id": "lv",
      "organisation": "LV=",
      "sector": "Insurer",
      "route": "Email LV='s bereavement team, or use the online bereavement form on their page.",
      "phone": null,
      "phone_hours": null,
      "online": "Bereavement form on the page",
      "email": "bereavement@lv.com",
      "post": null,
      "source_url": "https://www.lv.com/life-contact-us/bereavement",
      "checked": "2026-09-29",
      "institution_id": "lv"
    },
    {
      "id": "aa",
      "organisation": "The AA",
      "sector": "Insurer",
      "route": "Use The AA's online bereavement form. It covers both breakdown membership and AA insurance policies.",
      "phone": null,
      "phone_hours": null,
      "online": "Report a bereavement form on the page",
      "email": null,
      "post": null,
      "source_url": "https://www.theaa.com/help-support/report-a-bereavement",
      "checked": "2026-09-29",
      "institution_id": "aa"
    },
    {
      "id": "1st-central",
      "organisation": "1st Central",
      "sector": "Insurer",
      "route": "Call 1st Central, or use the web chat on their help page, to tell them a policyholder or named driver has died.",
      "phone": "0333 043 2085, then option 1",
      "phone_hours": null,
      "online": "Web chat on the help page, or WhatsApp",
      "email": null,
      "post": null,
      "source_url": "https://help.1stcentralinsurance.com/motor/general/how-do-i-tell-you-if-a-policyholder-or-named-driver-has-passed-away",
      "checked": "2026-09-29",
      "institution_id": "1st-central"
    },
    {
      "id": "bank-of-scotland",
      "organisation": "Bank of Scotland",
      "sector": "Bank",
      "route": "Call Bank of Scotland's bereavement team, use their online form, or go into a branch.",
      "phone": "0800 015 0012 (+44 (0)1733 261630 from abroad)",
      "phone_hours": "8am to 6pm, 7 days a week",
      "online": "\"Tell us about a bereavement\" online form, linked from the page — the page calls it the quickest way",
      "email": null,
      "post": null,
      "source_url": "https://www.bankofscotland.co.uk/helpcentre/life-events/bereavement.html",
      "checked": "2026-09-29",
      "institution_id": "bank-of-scotland"
    },
    {
      "id": "barclaycard",
      "organisation": "Barclaycard",
      "sector": "Bank",
      "route": "Call the Central Bereavement Team, or use Barclaycard's online bereavement notification form.",
      "phone": "0800 068 2238",
      "phone_hours": "Monday to Friday, 8am to 5pm; Saturday, 9am to 2pm",
      "online": "Online bereavement notification form, linked from the page",
      "email": null,
      "post": null,
      "source_url": "https://www.barclaycard.co.uk/personal/help/account-servicing/bereavement",
      "checked": "2026-09-29",
      "institution_id": "barclaycard"
    },
    {
      "id": "american-express-uk",
      "organisation": "American Express (UK)",
      "sector": "Bank",
      "route": "Call American Express's Financial Hardship specialists, or download their Bereavement Notification form and email it back with the death certificate.",
      "phone": "0800 876 6019 (or 01273 576458)",
      "phone_hours": null,
      "online": "Bereavement Notification form (PDF) to download from the page",
      "email": "ukbereavementsupport@aexp.com",
      "post": null,
      "source_url": "https://www.americanexpress.com/en-gb/customer-support/challenging-times/index.html",
      "checked": "2026-09-29",
      "institution_id": "american-express"
    },
    {
      "id": "capital-one-uk",
      "organisation": "Capital One (UK)",
      "sector": "Bank",
      "route": "Call Capital One, or use NotifyNOW, the online notification service their page names as the easiest way to tell them.",
      "phone": "0344 481 5819",
      "phone_hours": null,
      "online": "NotifyNOW, named on the page",
      "email": null,
      "post": null,
      "source_url": "https://www.capitalone.co.uk/support/faqs/bereavement",
      "checked": "2026-09-29",
      "institution_id": "capital-one"
    },
    {
      "id": "linkedin",
      "organisation": "LinkedIn",
      "sector": "Digital & online accounts",
      "route": "Use LinkedIn's online request form to memorialise the profile or close the account. There is no phone or email route.",
      "phone": null,
      "phone_hours": null,
      "online": "Request form linked from the page (\"contact us\")",
      "email": null,
      "post": null,
      "source_url": "https://www.linkedin.com/help/linkedin/answer/a1336663/memorialize-or-close-the-account-of-a-deceased-member",
      "checked": "2026-09-29",
      "institution_id": "linkedin"
    },
    {
      "id": "a-choice",
      "organisation": "A-Choice Insurance",
      "sector": "Insurer",
      "route": "Call or email A-Choice's customer support team to tell them a policyholder has died.",
      "phone": "0330 127 4500, then option 4",
      "phone_hours": "Monday to Friday, 8am to 5pm; Saturday, 9am to 1pm; closed Sunday",
      "online": null,
      "email": "admin@a-choice.co.uk",
      "post": null,
      "source_url": "https://www.achoiceinsurance.co.uk/helpstation/customer-support/",
      "checked": "2026-09-29",
      "institution_id": "a-choice"
    },
    {
      "id": "tesco-clubcard",
      "organisation": "Tesco Clubcard",
      "sector": "Digital & online accounts",
      "route": "Contact Tesco's Clubcard team or use their online account closure form. For a Clubcard Christmas Savers account, call instead.",
      "phone": "0800 591 688 (Clubcard Christmas Savers accounts only)",
      "phone_hours": null,
      "online": "Account closure form, linked from the page, or the Clubcard team via Tesco help",
      "email": null,
      "post": null,
      "source_url": "https://www.tesco.com/help/pages/tesco-account-faqs/closing-an-account/closing-an-account-for-someone-who-has-died",
      "checked": "2026-09-29",
      "institution_id": "tesco-clubcard"
    },
    {
      "id": "nectar",
      "organisation": "Nectar (Sainsbury's)",
      "sector": "Digital & online accounts",
      "route": "Call Nectar or use their Live Chat to close a relative's account. If it holds more than 5,000 points, the executor must also write to them.",
      "phone": "0344 811 0811",
      "phone_hours": "Monday to Saturday, 8am to 7pm; Sunday, 8am to 4.30pm",
      "online": "Live Chat, from Nectar's Contact us page",
      "email": null,
      "post": "Evolution House, 12 Choats Road, Dagenham, Essex, RM9 6BF — for the executor's written confirmation when the account holds more than 5,000 points",
      "source_url": "https://help.nectar.com/help/faqs/account/how-do-i-close-the-account-of-a-relative-who-has-died",
      "checked": "2026-09-29",
      "institution_id": "nectar"
    },
    {
      "id": "zurich",
      "organisation": "Zurich",
      "sector": "Insurer",
      "route": "Use Zurich's online claims form, which they say is the quickest way. The phone line, email and form depend on whether the policy number starts with PR; if you don't know the policy number, call 0370 333 1500.",
      "phone": "0370 243 0827 (policy numbers not starting PR)",
      "phone_hours": "Monday to Friday, 9am to 5pm, excluding bank holidays",
      "online": "Online bereavement claims form on the page — one version for policy numbers starting PR, one for all others",
      "email": "bereavements.zurich@uk.zurich.com (policy numbers not starting PR)",
      "post": "Zurich Assurance - InForce Claims, Unity Place, 1 Carfax Close, Swindon, SN1 1AP (policy numbers not starting PR)",
      "source_url": "https://www.zurich.co.uk/insurance/make-a-claim/bereavement-claim",
      "checked": "2026-09-30",
      "institution_id": "zurich"
    },
    {
      "id": "john-lewis-partnership-card",
      "organisation": "John Lewis Partnership Credit Card",
      "sector": "Bank",
      "route": "Call the John Lewis Credit Card team, or write to them, to tell them a cardholder has died.",
      "phone": "0330 175 9829",
      "phone_hours": "Monday to Friday, 9am to 7pm; Saturday, 9am to 5pm; closed Sundays and bank holidays",
      "online": null,
      "email": null,
      "post": "John Lewis Credit Card, PO Box 700, Leeds, LS99 2BD",
      "source_url": "https://www.johnlewismoney.com/partnership-credit-card/faqs?category=ClosingAccount&scrollTo=Bereavement",
      "checked": "2026-09-30",
      "institution_id": "john-lewis-partnership-card"
    },
    {
      "id": "peoples-pension",
      "organisation": "The People's Pension",
      "sector": "Pension provider",
      "route": "Tell their bereavement team with the online 'Tell us of a bereavement' form, call them, or write.",
      "phone": "0300 2000 555",
      "phone_hours": "Monday to Friday, 8.30am to 6pm",
      "online": "'Tell us of a bereavement' form linked from the page",
      "email": null,
      "post": "People's Pension, Manor Royal, Crawley, RH10 9QP",
      "source_url": "https://www.peoplespension.co.uk/help-and-support/contact-us/bereavement/",
      "checked": "2026-09-30",
      "institution_id": "peoples-pension"
    },
    {
      "id": "instagram",
      "organisation": "Instagram",
      "sector": "Digital & online accounts",
      "route": "Anyone can ask Instagram to memorialise the profile through its request form; an immediate family member can instead ask for it to be removed, through a separate form.",
      "phone": null,
      "phone_hours": null,
      "online": "Two request forms linked from the page: one to memorialise the profile, one (for immediate family) to remove it",
      "email": null,
      "post": null,
      "source_url": "https://help.instagram.com/264154560391256/",
      "checked": "2026-09-30",
      "institution_id": "instagram"
    },
    {
      "id": "nsandi",
      "organisation": "NS&I (National Savings and Investments)",
      "sector": "Bank",
      "route": "Use NS&I's online claim form — you don't need an NS&I account — or ask them for a paper form to fill in and post back.",
      "phone": null,
      "phone_hours": null,
      "online": "Online claim form on the page, for claiming a customer's savings after a death; no NS&I online account needed",
      "email": null,
      "post": null,
      "source_url": "https://www.nsandi.com/help/manage-money-for-others/customers-who-have-died",
      "checked": "2026-09-30",
      "institution_id": "nsandi"
    },
    {
      "id": "royal-bank-of-scotland",
      "organisation": "Royal Bank of Scotland",
      "sector": "Bank",
      "route": "Call RBS's bereavement advisers, use their online bereavement form, or visit a branch.",
      "phone": "0800 161 5904 (+44 (0)1204 684 659 from abroad)",
      "phone_hours": null,
      "online": "Online bereavement notification form on the page",
      "email": "berdocuments@rbs.com (only for sending documents once you have a BER reference)",
      "post": "Bereavement Services, PO Box 5612, Manchester, M61 0WN (from the UK)",
      "source_url": "https://www.rbs.co.uk/life-moments/bereavement.html",
      "checked": "2026-09-30",
      "institution_id": "royal-bank-of-scotland"
    },
    {
      "id": "ulster-bank",
      "organisation": "Ulster Bank",
      "sector": "Bank",
      "route": "Call Ulster Bank's Bereavement Services Team, visit a branch, or write to them.",
      "phone": "0800 096 3612 (00 44 151 494 1260 from outside the UK)",
      "phone_hours": "Monday to Friday, 9am to 5pm",
      "online": null,
      "email": null,
      "post": "Ulster Bank Everyday Banking Operations, 11-16 Donegall Square East, Belfast, BT1 5UB",
      "source_url": "https://www.ulsterbank.co.uk/help-and-support/bereavement.html",
      "checked": "2026-09-30",
      "institution_id": "ulster-bank"
    },
    {
      "id": "mbna",
      "organisation": "MBNA",
      "sector": "Bank",
      "route": "Use MBNA's online bereavement form, which they say is the quickest way, or call their bereavement team.",
      "phone": "0800 015 0012 (+44 (0)1733 261630 from abroad)",
      "phone_hours": "7 days a week, 8am to 6pm",
      "online": "Online bereavement notification form on the page",
      "email": null,
      "post": null,
      "source_url": "https://www.mbna.co.uk/support/bereavement.html",
      "checked": "2026-09-30",
      "institution_id": "mbna"
    },
    {
      "id": "ms-bank",
      "organisation": "M&S Bank",
      "sector": "Bank",
      "route": "Call M&S Bank's bereavement team, or use their online form to tell them and send the death certificate.",
      "phone": "0345 900 0900 (+44 (0)1244 879080 from abroad)",
      "phone_hours": "Monday to Friday, 9am to 5pm",
      "online": "Online bereavement notification form on the page, which also takes the death certificate",
      "email": null,
      "post": null,
      "source_url": "https://bank.marksandspencer.com/help/life-events/bereavement-support/",
      "checked": "2026-09-30",
      "institution_id": "ms-bank"
    },
    {
      "id": "danske-bank-uk",
      "organisation": "Danske Bank (UK)",
      "sector": "Bank",
      "route": "Call Danske Bank's Bereavement Support Team, use their online form, visit a branch, or write to them.",
      "phone": "0345 600 2882",
      "phone_hours": "Monday to Friday, 8am to 6pm; Saturday, 9am to 1pm; closed Sunday",
      "online": "Online form on the page to tell them about a death",
      "email": null,
      "post": "Bereavement Support Team, Danske Bank, Killeaton House, 41 Mosside Road, Belfast, BT17 9HH",
      "source_url": "https://danskebank.co.uk/personal/help/bereavement-guide",
      "checked": "2026-09-30",
      "institution_id": "danske-bank-uk"
    },
    {
      "id": "bank-of-ireland-uk",
      "organisation": "Bank of Ireland UK",
      "sector": "Bank",
      "route": "Use Bank of Ireland UK's online bereavement form, write to their Bereavement Unit, or visit a branch.",
      "phone": null,
      "phone_hours": null,
      "online": "Online bereavement notification form on the page",
      "email": null,
      "post": "Bank of Ireland UK Bereavement Unit, PO Box 2298, Belfast, BT1 9AP",
      "source_url": "https://www.bankofirelanduk.com/help-and-support/extra-help-centre/bereavement/getting-started/",
      "checked": "2026-09-30",
      "institution_id": "bank-of-ireland-uk"
    },
    {
      "id": "aib-ni",
      "organisation": "AIB (NI)",
      "sector": "Bank",
      "route": "Call AIB (NI)'s bereavement team, or fill in their Notification of Customer's Death form and email or post it; you can also book a branch appointment.",
      "phone": "0345 646 0320",
      "phone_hours": "Monday to Friday, 9am to 5pm (except bank holidays)",
      "online": "Notification of Customer's Death form (PDF) linked from the page, to complete and email",
      "email": "bereavement.uksupport@aib.ie (for the completed form)",
      "post": "Bereavement Support Team, 1st Floor, 92 Ann Street, Belfast, BT1 3HH",
      "source_url": "https://www.aibni.co.uk/help-and-guidance/bereavement",
      "checked": "2026-09-30",
      "institution_id": "aib-ni"
    },
    {
      "id": "vanquis",
      "organisation": "Vanquis",
      "sector": "Bank",
      "route": "Use Vanquis's online bereavement notification form.",
      "phone": null,
      "phone_hours": null,
      "online": "Online bereavement notification form linked from the page",
      "email": null,
      "post": null,
      "source_url": "https://www.vanquis.com/help/support-and-wellbeing/bereavement/what-should-i-do-if-the-account-holder-has-passed-away/",
      "checked": "2026-09-30",
      "institution_id": "vanquis"
    },
    {
      "id": "very",
      "organisation": "Very",
      "sector": "Digital & online accounts",
      "route": "Very's help page sends you to NotifyNOW, a free online form run for Very by its bereavement partner Phillips & Cohen Associates.",
      "phone": null,
      "phone_hours": null,
      "online": "NotifyNOW online form, linked from Very's own help page",
      "email": null,
      "post": null,
      "source_url": "https://www.very.co.uk/notifynow.page",
      "checked": "2026-09-30",
      "institution_id": "very"
    },
    {
      "id": "zopa",
      "organisation": "Zopa",
      "sector": "Bank",
      "route": "Tell Zopa through its online bereavement form (NotifyNow); their bereavement partner then gets in touch.",
      "phone": null,
      "phone_hours": null,
      "online": "Online notification form (NotifyNow), linked from the page",
      "email": null,
      "post": null,
      "source_url": "https://www.zopa.com/help/article/what-is-the-bereavement-process-at-zopa",
      "checked": "2026-09-30",
      "institution_id": "zopa-bank"
    },
    {
      "id": "south-east-water",
      "organisation": "South East Water",
      "sector": "Water",
      "route": "Call South East Water's customer services team, or use their online bereavement form — no login needed.",
      "phone": "0333 000 0001",
      "phone_hours": null,
      "online": "Online bereavement form on the page; no login or account details needed",
      "email": null,
      "post": null,
      "source_url": "https://www.southeastwater.co.uk/help/contact/notify-us-of-a-bereavement/",
      "checked": "2026-09-30",
      "institution_id": "south-east-water"
    },
    {
      "id": "ses-water",
      "organisation": "SES Water",
      "sector": "Water",
      "route": "Use SES Water's bereavement form on the page, email their dedicated team, or call them.",
      "phone": "01737 785606",
      "phone_hours": null,
      "online": "Bereavement form on the page",
      "email": "bereavement@seswater.co.uk",
      "post": null,
      "source_url": "https://www.seswater.co.uk/household/help-support/bereavement",
      "checked": "2026-09-30",
      "institution_id": "ses-water"
    },
    {
      "id": "south-staffs-water",
      "organisation": "South Staffs Water",
      "sector": "Water",
      "route": "Call South Staffs Water's bereavement support team, use their online bereavement form, or write to them.",
      "phone": "0345 60 70 456, option 4",
      "phone_hours": "Monday to Friday, 8am to 6pm",
      "online": "Online bereavement form on the page",
      "email": null,
      "post": "Bereavement Support, South Staffs Water, Green Lane, Walsall, WS2 7PD",
      "source_url": "https://www.south-staffs-water.co.uk/household/notify-us-of-a-bereavement/",
      "checked": "2026-09-30",
      "institution_id": "south-staffs-water"
    },
    {
      "id": "cambridge-water",
      "organisation": "Cambridge Water",
      "sector": "Water",
      "route": "Call Cambridge Water's bereavement support team, use their online bereavement form, or write to them.",
      "phone": "0345 60 70 456, option 4",
      "phone_hours": null,
      "online": "Online bereavement form on the page",
      "email": null,
      "post": "Bereavement Support, South Staffs Water, Green Lane, Walsall, WS2 7PD",
      "source_url": "https://www.cambridge-water.co.uk/household/notify-us-of-a-bereavement/",
      "checked": "2026-09-30",
      "institution_id": "cambridge-water"
    },
    {
      "id": "wessex-water",
      "organisation": "Wessex Water",
      "sector": "Water",
      "route": "Call Wessex Water, or use their online bereavement form.",
      "phone": "0345 600 3 600",
      "phone_hours": "Monday to Friday, 8am to 6pm; Saturday, 9am to 1pm; closed Sundays and bank holidays",
      "online": "Online bereavement notification form linked from the page",
      "email": null,
      "post": null,
      "source_url": "https://www.wessexwater.co.uk/bills-and-accounts/tell-us-about-a-bereavement",
      "checked": "2026-09-30",
      "institution_id": "wessex-water"
    },
    {
      "id": "bristol-water",
      "organisation": "Bristol Water",
      "sector": "Water",
      "route": "Fill in Bristol Water's online bereavement support form.",
      "phone": null,
      "phone_hours": null,
      "online": "Online bereavement support form linked from the page",
      "email": null,
      "post": null,
      "source_url": "https://www.bristolwater.co.uk/en/home/account-and-services/your-account/bereavement-support",
      "checked": "2026-09-30",
      "institution_id": "bristol-water"
    },
    {
      "id": "dwr-cymru-welsh-water",
      "organisation": "Dŵr Cymru Welsh Water",
      "sector": "Water",
      "route": "Call Welsh Water's bereavement line, use Live Chat, or fill in their online bereavement form.",
      "phone": "0800 052 0145",
      "phone_hours": "Monday to Friday, 8am to 6pm; Saturday, 9am to 1pm",
      "online": "Online bereavement notification form, and Live Chat",
      "email": null,
      "post": null,
      "source_url": "https://www.dwrcymru.com/en/help-advice/bereavements",
      "checked": "2026-09-30",
      "institution_id": "dwr-cymru-welsh-water"
    },
    {
      "id": "hafren-dyfrdwy",
      "organisation": "Hafren Dyfrdwy",
      "sector": "Water",
      "route": "Call Hafren Dyfrdwy, or use their online bereavement form.",
      "phone": "0330 678 0679",
      "phone_hours": null,
      "online": "Online bereavement form on the page",
      "email": null,
      "post": null,
      "source_url": "https://www.hdcymru.co.uk/my-account/bereavement-support/",
      "checked": "2026-09-30",
      "institution_id": "hafren-dyfrdwy"
    },
    {
      "id": "northumbrian-water",
      "organisation": "Northumbrian Water",
      "sector": "Water",
      "route": "Call Northumbrian Water's bereavement team, or use the online bereavement form linked from their page.",
      "phone": "0800 090 2422",
      "phone_hours": null,
      "online": "Online bereavement form, run for them by their partner Settld (which can also tell other companies in the same submission)",
      "email": null,
      "post": null,
      "source_url": "https://www.nwl.co.uk/help-and-support/bereavement",
      "checked": "2026-09-30",
      "institution_id": "northumbrian-water"
    },
    {
      "id": "essex-suffolk-water",
      "organisation": "Essex & Suffolk Water",
      "sector": "Water",
      "route": "Call Essex & Suffolk Water's bereavement team, or use the online bereavement form linked from their page.",
      "phone": "0800 090 2422",
      "phone_hours": null,
      "online": "Online bereavement form, run for them by their partner Settld (which can also tell other companies in the same submission)",
      "email": null,
      "post": null,
      "source_url": "https://www.eswater.co.uk/help-and-support/bereavement",
      "checked": "2026-09-30",
      "institution_id": "essex-suffolk-water"
    },
    {
      "id": "south-west-water",
      "organisation": "South West Water",
      "sector": "Water",
      "route": "Fill in South West Water's bereavement form on the page.",
      "phone": null,
      "phone_hours": null,
      "online": "Bereavement form on the page",
      "email": null,
      "post": null,
      "source_url": "https://www.southwestwater.co.uk/household/help-support/bereavement-support",
      "checked": "2026-09-30",
      "institution_id": "south-west-water"
    },
    {
      "id": "bournemouth-water",
      "organisation": "Bournemouth Water",
      "sector": "Water",
      "route": "Fill in Bournemouth Water's bereavement form on the page.",
      "phone": null,
      "phone_hours": null,
      "online": "Bereavement form on the page",
      "email": null,
      "post": null,
      "source_url": "https://www.bournemouthwater.co.uk/household/help-support/bereavement-support",
      "checked": "2026-09-30",
      "institution_id": "bournemouth-water"
    },
    {
      "id": "portsmouth-water",
      "organisation": "Portsmouth Water",
      "sector": "Water",
      "route": "Portsmouth Water's contact page sends you to a free online form run for them by their partner Settld.",
      "phone": null,
      "phone_hours": null,
      "online": "Free online bereavement form run by their partner Settld, linked from the contact page ('Bereavement notification')",
      "email": null,
      "post": null,
      "source_url": "https://www.portsmouthwater.co.uk/contact-us/",
      "checked": "2026-09-30",
      "institution_id": "portsmouth-water"
    },
    {
      "id": "civil-service-pension-scheme",
      "organisation": "Civil Service Pension Scheme",
      "sector": "Pension provider",
      "route": "Call the Civil Service Pension Scheme, or use their online form to tell them someone has died.",
      "phone": "0300 123 6666",
      "phone_hours": null,
      "online": "Online notification form on the page",
      "email": null,
      "post": null,
      "source_url": "https://www.civilservicepensionscheme.org.uk/memberhub/your-pension/personal-life/tell-us-someone-has-died/",
      "checked": "2026-09-30",
      "institution_id": "civil-service-pensions"
    },
    {
      "id": "armed-forces-pension-scheme",
      "organisation": "Armed Forces Pension Scheme",
      "sector": "Pension provider",
      "route": "If the member was already receiving their pension, call or email the scheme's paying agent to stop it; a dependant then claims through the Pensions Office.",
      "phone": "0345 121 2514 (+44 1903 768625 from abroad)",
      "phone_hours": null,
      "online": null,
      "email": "veteransukpensions@equiniti.com",
      "post": "Equiniti, PO Box 1246, Sutherland House, Russell Way, Crawley, RH10 0HZ",
      "source_url": "https://www.gov.uk/guidance/death-of-an-armed-forces-pension-scheme-member",
      "checked": "2026-09-30",
      "institution_id": "armed-forces-pension"
    },
    {
      "id": "nhs-pensions",
      "organisation": "NHS Pensions",
      "sector": "Pension provider",
      "route": "Call NHS Pensions, or use their online contact service.",
      "phone": "0345 121 2522 (+44 191 283 0303 from abroad)",
      "phone_hours": "Monday to Friday, 8am to 6pm",
      "online": "Online contact service, which covers telling them about a death",
      "email": null,
      "post": "NHS Pensions, PO Box 683, Unit 5, Newcastle Upon Tyne, NE5 9EE",
      "source_url": "https://www.nhsbsa.nhs.uk/pensioner-hub/bereavement/letting-us-know-pensioner-member-has-died",
      "checked": "2026-09-30",
      "institution_id": "nhs-pensions"
    },
    {
      "id": "teachers-pensions",
      "organisation": "Teachers' Pensions",
      "sector": "Pension provider",
      "route": "Call Teachers' Pensions, or download their death notification form and post it.",
      "phone": "0345 606 6166",
      "phone_hours": "Monday to Friday, 8.30am to 6pm",
      "online": "'Death notification and application for death benefits' form (PDF) to download from the page and post",
      "email": null,
      "post": null,
      "source_url": "https://www.teacherspensions.co.uk/public/relatives-and-advisors/beneficiary/recently-bereaved/letting-us-know.aspx",
      "checked": "2026-09-30",
      "institution_id": "teachers-pensions"
    },
    {
      "id": "now-pensions",
      "organisation": "NOW: Pensions",
      "sector": "Pension provider",
      "route": "Call NOW: Pensions' bereavement team to tell them someone has died.",
      "phone": "0333 091 8612",
      "phone_hours": null,
      "online": null,
      "email": null,
      "post": null,
      "source_url": "https://www.nowpensions.com/support/members/guides/bereavement",
      "checked": "2026-09-30",
      "institution_id": "now-pensions"
    },
    {
      "id": "smart-pension",
      "organisation": "Smart Pension",
      "sector": "Pension provider",
      "route": "Call Smart Pension's bereavement claims team, or email them.",
      "phone": "0333 666 2626",
      "phone_hours": null,
      "online": null,
      "email": "pensionclaims@smartpension.co.uk",
      "post": null,
      "source_url": "https://www.smartpension.co.uk/help-centre-articles/bereavement-process",
      "checked": "2026-09-30",
      "institution_id": "smart-pension"
    },
    {
      "id": "pensionbee",
      "organisation": "PensionBee",
      "sector": "Pension provider",
      "route": "Call PensionBee, or email them, to tell them a customer has died.",
      "phone": "020 3457 8444",
      "phone_hours": null,
      "online": null,
      "email": "contact@pensionbee.com",
      "post": null,
      "source_url": "https://www.pensionbee.com/uk/pensions-explained/family-and-care/what-to-do-when-someone-dies",
      "checked": "2026-09-30",
      "institution_id": "pensionbee"
    },
    {
      "id": "aj-bell",
      "organisation": "AJ Bell",
      "sector": "Pension provider",
      "route": "Call AJ Bell's bereavement team, or email them.",
      "phone": "0161 605 0326",
      "phone_hours": null,
      "online": null,
      "email": "dbt@ajbell.co.uk",
      "post": "AJ Bell, 4 Exchange Quay, Salford Quays, Manchester, M5 3EE (for posting the death certificate)",
      "source_url": "https://www.ajbell.co.uk/faq/how-do-i-let-you-know-someone-has-died",
      "checked": "2026-09-30",
      "institution_id": "aj-bell"
    },
    {
      "id": "hargreaves-lansdown",
      "organisation": "Hargreaves Lansdown",
      "sector": "Pension provider",
      "route": "Use HL's online Notification of Death form, which they say is the quickest way, or call their bereavement team.",
      "phone": "0117 906 7806",
      "phone_hours": "Monday to Friday, 8am to 5pm",
      "online": "Online Notification of Death form, linked from the page",
      "email": null,
      "post": "HL Estates, Welcome Building, Avon Street, Bristol, BS2 0TR",
      "source_url": "https://www.hl.co.uk/help/support/what-to-do-when-someone-dies",
      "checked": "2026-09-30",
      "institution_id": "hargreaves-lansdown"
    },
    {
      "id": "fidelity-international",
      "organisation": "Fidelity International",
      "sector": "Pension provider",
      "route": "Call Fidelity's bereavement team, or tell them online.",
      "phone": "0800 41 41 16",
      "phone_hours": "Monday to Friday, 8.30am to 5.30pm",
      "online": "Online bereavement notification ('notify us of the bereavement') on the page",
      "email": null,
      "post": "Fidelity International, PO Box 391, Tadworth, KT20 9FU",
      "source_url": "https://www.fidelity.co.uk/what-to-do-when-someone-dies/",
      "checked": "2026-09-30",
      "institution_id": "fidelity-uk"
    },
    {
      "id": "student-loans-company",
      "organisation": "Student Loans Company",
      "sector": "Government",
      "route": "Call or write to the Student Loans Company, and send them evidence of the death so the loan can be cancelled.",
      "phone": "0300 100 0611 (England, Scotland and Northern Ireland)",
      "phone_hours": "Monday to Friday, 8am to 6pm",
      "online": null,
      "email": null,
      "post": "Student Loans Company, 10 Clyde Place, Glasgow, G5 8DF",
      "source_url": "https://www.gov.uk/guidance/student-loan-cancellation-if-a-customer-dies",
      "checked": "2026-09-30",
      "institution_id": "student-loans-company"
    },
    {
      "id": "tesco-mobile",
      "organisation": "Tesco Mobile",
      "sector": "Telecoms",
      "route": "Call Tesco Mobile's customer care team, or contact them by webchat or social media.",
      "phone": "0345 301 4455",
      "phone_hours": null,
      "online": "Webchat or social media, linked from the page",
      "email": null,
      "post": null,
      "source_url": "https://www.tescomobile.com/help/managing-your-account/bereavement-or-death-of-an-account-holder",
      "checked": "2026-09-30",
      "institution_id": "tesco-mobile"
    },
    {
      "id": "power-ni",
      "organisation": "Power NI",
      "sector": "Energy",
      "route": "Call Power NI and choose option 3 to close or transfer the account.",
      "phone": "08000 285 455, then option 3",
      "phone_hours": "Monday to Friday, 9am to 5pm",
      "online": null,
      "email": null,
      "post": null,
      "source_url": "https://powerni.co.uk/help/my-account/account-management/how-do-i-close-an-account-on-behalf-of-someone-who-has-passed-away/",
      "checked": "2026-09-30",
      "institution_id": "power-ni"
    },
    {
      "id": "nfu-mutual",
      "organisation": "NFU Mutual",
      "sector": "Insurer",
      "route": "Call NFU Mutual, or tell them online and they call you back.",
      "phone": "0800 072 5569",
      "phone_hours": "Monday to Friday, 8am to 8pm; Saturday, 9am to 12.30pm; closed Sunday",
      "online": "Online notification form (call-back request) linked from the page",
      "email": null,
      "post": null,
      "source_url": "https://www.nfumutual.co.uk/contact-us/passing-away-of-a-customer/",
      "checked": "2026-09-30",
      "institution_id": "nfu-mutual"
    },
    {
      "id": "tandem-bank",
      "organisation": "Tandem Bank",
      "sector": "Bank",
      "route": "The executor tells Tandem by phone, email, in-app chat (if also a Tandem customer) or post, giving the account holder's full name, phone number, account number(s) and address. Once the account is found, Tandem asks for a certified death certificate before it shares any account information.",
      "phone": "020 3370 0970 (Customer Service team)",
      "phone_hours": null,
      "online": "In-app chat, if you are also a Tandem customer",
      "email": "customercare@tandem.co.uk",
      "post": "Tandem Money, PO Box 345, Abbey View, Wymondham, NR18 8HW",
      "source_url": "https://www.tandem.co.uk/faq/savings",
      "checked": "2026-10-03",
      "institution_id": "tandem-bank"
    },
    {
      "id": "coutts",
      "organisation": "Coutts",
      "sector": "Bank",
      "route": "Notify Coutts with its online bereavement form, by calling Coutts 24, or, if you are an existing client, through your own Private Banker. Coutts asks for the deceased's full name, postcode and date of birth; the date of death is optional.",
      "phone": "020 7957 2424 (Coutts 24; Relay UK 18001 020 7957 2424)",
      "phone_hours": null,
      "online": "Online bereavement form on the Coutts site (not available for non-UK addresses)",
      "email": null,
      "post": null,
      "source_url": "https://www.coutts.com/contact/what-to-do-when-someone-dies.html",
      "checked": "2026-10-03",
      "institution_id": "coutts"
    },
    {
      "id": "atom-bank",
      "organisation": "Atom Bank",
      "sector": "Bank",
      "route": "Call Atom's customer support team. Atom asks for information about you and the person who has died, needs to see the death certificate, and checks your ID if you are not an Atom customer (a passport or driving licence is ideal).",
      "phone": "0333 399 0050",
      "phone_hours": "8am–8pm, 7 days a week",
      "online": null,
      "email": null,
      "post": null,
      "source_url": "https://www.atombank.co.uk/help/faqs/",
      "checked": "2026-10-03",
      "institution_id": "atom-bank"
    },
    {
      "id": "aldermore",
      "organisation": "Aldermore Bank",
      "sector": "Bank",
      "route": "Post the paperwork to Aldermore's Freepost address (no stamp needed); call if you are not sure which forms you need. Aldermore says you will hear from it in about five working days once it has the paperwork.",
      "phone": "0345 604 2678",
      "phone_hours": "Mon–Thu 8am–8pm, Fri 8am–6.30pm, Sat 9am–5pm, Sun 10am–4pm",
      "online": null,
      "email": null,
      "post": "Aldermore, Freepost RSAZ-AXXH-LHAX, PO Box 762, Wallsend, NE28 5DH",
      "source_url": "https://www.aldermore.co.uk/savings-accounts/personal-savings-accounts/personal-savings-help-and-support/bereavement-guide-for-personal-savings-customers/",
      "checked": "2026-10-03",
      "institution_id": "aldermore"
    },
    {
      "id": "nottingham-building-society",
      "organisation": "Nottingham Building Society",
      "sector": "Building society",
      "route": "Take a certified copy or the original death certificate to your nearest branch, or post it to head office with a covering letter. If you are near a branch, you can call to arrange a meeting there. The Society also invites you to call for support and guidance.",
      "phone": "0344 481 4444",
      "phone_hours": null,
      "online": null,
      "email": null,
      "post": "Nottingham Building Society, Nottingham House, 3 Fulforth Street, Nottingham, NG1 3DL",
      "source_url": "https://www.thenottingham.com/contact-us/bereavements",
      "checked": "2026-10-03",
      "institution_id": "nottingham-building-society"
    },
    {
      "id": "cumberland-building-society",
      "organisation": "Cumberland Building Society",
      "sector": "Building society",
      "route": "Call the Cumberland, complete its online bereavement form, or download the form and return it. Once told, the Society freezes any account held in the person's sole name and only amends its records when it receives the original death certificate or a certified copy.",
      "phone": "01228 403141",
      "phone_hours": null,
      "online": "Online bereavement form on the Cumberland site",
      "email": "bereavement.support@cumberland.co.uk",
      "post": null,
      "source_url": "https://www.cumberland.co.uk/help-support/bereavement",
      "checked": "2026-10-03",
      "institution_id": "cumberland-building-society"
    },
    {
      "id": "scottish-building-society",
      "organisation": "Scottish Building Society",
      "sector": "Building society",
      "route": "Call the Society, visit one of its Relationship Centres, or download its bereavement form, fill it in and post it to the Edinburgh head office.",
      "phone": "0333 207 4007",
      "phone_hours": "9am–5pm Monday to Friday (10am–5pm on Wednesday)",
      "online": null,
      "email": null,
      "post": "Scottish Building Society, SBS House, 193 Dalry Road, Edinburgh, EH11 2EF",
      "source_url": "https://www.scottishbs.co.uk/help-and-support/bereavement/",
      "checked": "2026-10-03",
      "institution_id": "scottish-building-society"
    },
    {
      "id": "west-bromwich-building-society",
      "organisation": "West Bromwich Building Society",
      "sector": "Building society",
      "route": "Tell the West Brom with its online form, by calling its Specialist Support team, by writing, or at a branch. Once it has proof of the death it updates its records, stops mail to the person who has died and reviews the account(s).",
      "phone": "0800 280 0597 (Specialist Support team)",
      "phone_hours": null,
      "online": "Online form on the West Brom site; it asks for your details and the details of the person who has died",
      "email": null,
      "post": "FREEPOST THE WEST BROM (written in upper case on one line; it travels second class), or Specialist Support team, the West Brom, 2 Providence Place, West Bromwich, B70 8AF (tracked delivery suggested)",
      "source_url": "https://www.westbrom.co.uk/customer-support/help-and-advice-following-bereavement",
      "checked": "2026-10-03",
      "institution_id": "west-bromwich-building-society"
    },
    {
      "id": "newcastle-building-society",
      "organisation": "Newcastle Building Society",
      "sector": "Building society",
      "route": "Visit a branch, call the line for the type of account (savings, mortgages or financial advice), or write to the Wallsend office. Anyone can tell the Society, including family, friends or a solicitor, and you can give the Personal Representative's details later.",
      "phone": "Savings 0345 734 4345 · Mortgages 0345 601 0014 · Financial advice 0345 600 4330",
      "phone_hours": "Savings and mortgages lines 8am–6pm Monday to Friday; financial advice line 9am–5pm Monday to Friday",
      "online": null,
      "email": null,
      "post": "Newcastle Building Society, 1 Cobalt Park Way, Wallsend, NE28 9EJ",
      "source_url": "https://newcastle.co.uk/help-and-support/bereavement",
      "checked": "2026-10-03",
      "institution_id": "newcastle-building-society"
    },
    {
      "id": "progressive-building-society",
      "organisation": "Progressive Building Society",
      "sector": "Building society",
      "route": "Call the helpline, call into any branch, or write to the Society's Belfast office. It accepts enquiries from individuals and from solicitors dealing with the estate.",
      "phone": "0800 029 4997",
      "phone_hours": "9am–5pm, Monday to Friday",
      "online": null,
      "email": null,
      "post": "Progressive Building Society, 33/37 Wellington Place, Belfast, BT1 6HH",
      "source_url": "https://theprogressive.com/support/general-support/bereavement",
      "checked": "2026-10-03",
      "institution_id": "progressive-building-society"
    },
    {
      "id": "mansfield-building-society",
      "organisation": "Mansfield Building Society",
      "sector": "Building society",
      "route": "Call or email the Society: mortgages and savings have separate teams. Or complete the enquiry form on its contact page and choose the department you need.",
      "phone": "Mortgages 01623 676340 · Savings 01623 676350",
      "phone_hours": null,
      "online": "Enquiry form on the Society's contact page (choose the department)",
      "email": "mortgages@mansfieldbs.co.uk (mortgages) · mbsinvestmentcallbacks@mansfieldbs.co.uk (savings)",
      "post": null,
      "source_url": "https://www.mansfieldbs.co.uk/bereavement-support/",
      "checked": "2026-10-03",
      "institution_id": "mansfield-building-society"
    },
    {
      "id": "monmouthshire-building-society",
      "organisation": "Monmouthshire Building Society",
      "sector": "Building society",
      "route": "Call the Society, visit a branch or agency (ring first so someone is free to talk to you), write, or use the Secure Contact Form on its Contact us page. Anyone can tell the Society of a death.",
      "phone": "01633 844 340",
      "phone_hours": null,
      "online": "Secure Contact Form on the Contact us page",
      "email": null,
      "post": "Monmouthshire House, John Frost Square, Newport, NP20 1PX",
      "source_url": "https://www.monbs.com/help-and-support/bereavement-support/",
      "checked": "2026-10-03",
      "institution_id": "monmouthshire-building-society"
    },
    {
      "id": "darlington-building-society",
      "organisation": "Darlington Building Society",
      "sector": "Building society",
      "route": "Ring head office and choose 'Savings', then 'Existing Savings'. You are offered a branch appointment or put through to the Customer Care team. You can also use the enquiry form on the website or write a letter.",
      "phone": "01325 366366 (choose 'Savings', then 'Existing Savings')",
      "phone_hours": null,
      "online": "Enquiry form on the Society's website; a member of staff gets in touch",
      "email": null,
      "post": "Darlington Building Society, Sentinel House, Morton Road, Darlington, DL1 4PT",
      "source_url": "https://www.darlington.co.uk/being-a-member/member-support/bereavement/",
      "checked": "2026-10-03",
      "institution_id": "darlington-building-society"
    },
    {
      "id": "buckinghamshire-building-society",
      "organisation": "Buckinghamshire Building Society",
      "sector": "Building society",
      "route": "Phone or email the Society. It asks for written confirmation of the death, including the date it happened, and a certified or original copy of the death certificate.",
      "phone": "01494 879500",
      "phone_hours": "Monday–Friday 9.15am–4.45pm (Wednesday 9.45am–4.45pm); Saturday 9.15am–12.00pm; Sunday closed",
      "online": null,
      "email": "info@bucksbs.co.uk",
      "post": null,
      "source_url": "https://www.bucksbs.co.uk/help-and-guidance/bereavement/",
      "checked": "2026-10-03",
      "institution_id": "buckinghamshire-building-society"
    },
    {
      "id": "furness-building-society",
      "organisation": "Furness Building Society",
      "sector": "Building society",
      "route": "Visit a branch or call the Society, or email the bereavement team. You can also send your completed statutory declaration form or other information through the form on the Society's bereavement page, and a member of the team will contact you.",
      "phone": "0800 781 4311",
      "phone_hours": null,
      "online": "Form on the bereavement page: add your details and upload up to four completed forms; a member of the team contacts you",
      "email": "bereavement@furness-bs.co.uk",
      "post": null,
      "source_url": "https://www.furnessbs.co.uk/bereavement-support",
      "checked": "2026-10-03",
      "institution_id": "furness-building-society"
    },
    {
      "id": "hinckley-rugby-building-society",
      "organisation": "Hinckley & Rugby Building Society",
      "sector": "Building society",
      "route": "Call the Society, or book a private appointment at a branch (offered on weekdays between 2pm and 5pm). Bring ID for yourself, the death certificate, and the account passbooks if you have them.",
      "phone": "0800 434 6343",
      "phone_hours": "Monday–Friday 9am–5pm, Saturday 9am–12pm; closed Sundays and bank holidays",
      "online": null,
      "email": null,
      "post": null,
      "source_url": "https://www.hrbs.co.uk/savings/existing-customers/bereavement/",
      "checked": "2026-10-03",
      "institution_id": "hinckley-rugby-building-society"
    },
    {
      "id": "family-building-society",
      "organisation": "Family Building Society",
      "sector": "Building society",
      "route": "Tell the Society with its short notification-of-death form. If you already have the death certificate, go straight to the more detailed Notification of Death form. The Society puts a note on the accounts and stops marketing, which can take a few days to take effect.",
      "phone": null,
      "phone_hours": null,
      "online": "Initial notification of death form, or the detailed Notification of Death form, on the Society's website",
      "email": "Savings accounts: savings.service@familybsoc.co.uk · Mortgage accounts: mortgage.service@familybsoc.co.uk",
      "post": "Family Building Society, Customer Support, Ebbisham House, 30 Church Street, Epsom, Surrey, KT17 4NL",
      "source_url": "https://www.familybuildingsociety.co.uk/contact-us/bereavement-support",
      "checked": "2026-10-03",
      "institution_id": "family-building-society"
    },
    {
      "id": "principality-building-society",
      "organisation": "Principality Building Society",
      "sector": "Building society",
      "route": "Send an official copy of the death certificate with a completed Bereavement Registration Form (a wet signature) by email, by post to the Cardiff bereavement team, or take them to a branch. The savings account is then frozen, but you may still be able to withdraw for funeral payments, Inheritance Tax, probate and solicitor certification fees.",
      "phone": "0330 333 4000",
      "phone_hours": null,
      "online": null,
      "email": "bereavement@principality.co.uk",
      "post": "Bereavement Team, Principality Buildings, PO Box 89, Queen Street, Cardiff, CF10 1UA",
      "source_url": "https://www.principality.co.uk/home/contact-us/help-and-support/supporting-you-when-someone-dies",
      "checked": "2026-10-03",
      "institution_id": "principality-building-society"
    },
    {
      "id": "marsden-building-society",
      "organisation": "Marsden Building Society",
      "sector": "Building society",
      "route": "Call Marsden's Bereavement Line, or tell them through the free online Death Notification Service.",
      "phone": "01282 525253",
      "phone_hours": null,
      "online": "Free online Death Notification Service, linked from the page (tells Marsden and other banks and building societies at once)",
      "email": null,
      "post": null,
      "source_url": "https://www.themarsden.co.uk/what-to-do-when-a-loved-one-passes-away",
      "checked": "2026-10-10",
      "institution_id": "marsden-building-society"
    },
    {
      "id": "vernon-building-society",
      "organisation": "Vernon Building Society",
      "sector": "Building society",
      "route": "Call Vernon to book a branch appointment with the death certificate, or send a copy of it to their head office by post or email.",
      "phone": "0161 429 6262 (head office number, used to book a branch appointment)",
      "phone_hours": null,
      "online": null,
      "email": "info@thevernon.co.uk — email a copy of the death certificate",
      "post": "Vernon Building Society, 19 St Petersgate, Stockport, SK1 1HF",
      "source_url": "https://www.thevernon.co.uk/help-centre/bereavement-support/",
      "checked": "2026-10-10",
      "institution_id": "vernon-building-society"
    },
    {
      "id": "harpenden-building-society",
      "organisation": "Harpenden Building Society",
      "sector": "Building society",
      "route": "Call Harpenden's Member Services team, visit any branch, or post their Notice of Bereavement form.",
      "phone": "01582 765411",
      "phone_hours": "Head Office is open 9am–5pm, Monday to Friday",
      "online": null,
      "email": null,
      "post": "Member Services Team, Harpenden Building Society, FREEPOST SB165, Mardall House, 9-11 Vaughan Road, Harpenden, Hertfordshire, AL5 4HU",
      "source_url": "https://www.harpendenbs.co.uk/savings-help-and-guidance/",
      "checked": "2026-10-10",
      "institution_id": "harpenden-building-society"
    },
    {
      "id": "ecology-building-society",
      "organisation": "Ecology Building Society",
      "sector": "Building society",
      "route": "Call Ecology's savings and mortgage Member Services team, or email them. If you are not ready to speak to anyone yet, there is a bereavement notification form to send in.",
      "phone": "01535 650 770",
      "phone_hours": "Monday to Friday 9am–5pm (Tuesdays 10am–5pm); closed on bank holidays, and from 12.30pm on Christmas Eve and New Year's Eve",
      "online": "Bereavement notification form (PDF) linked from the page, for when you are not ready to speak to anyone yet",
      "email": "savings@ecology.co.uk for savings accounts; mortgages@ecology.co.uk for mortgages",
      "post": "Ecology Building Society, Ellis House, 7 Belton Road, Silsden, Keighley, West Yorkshire BD20 0EE",
      "source_url": "https://www.ecology.co.uk/help-and-support-2/",
      "checked": "2026-10-10",
      "institution_id": "ecology-building-society"
    },
    {
      "id": "dudley-building-society",
      "organisation": "Dudley Building Society",
      "sector": "Building society",
      "route": "Call Dudley Building Society, email them, or visit a local branch.",
      "phone": "01384 231414",
      "phone_hours": "9am–5pm Monday to Friday, 9am–12pm Saturday",
      "online": null,
      "email": "enquiries@dudleybuildingsociety.co.uk",
      "post": "Dudley Building Society, 7 Harbour Buildings, The Waterfront, Brierley Hill, West Midlands. DY5 1LN",
      "source_url": "https://www.dudleybuildingsociety.co.uk/savings/existing-customers/bereavement-support/",
      "checked": "2026-10-10",
      "institution_id": "dudley-building-society"
    },
    {
      "id": "hanley-economic-building-society",
      "organisation": "Hanley Economic Building Society",
      "sector": "Building society",
      "route": "Call Hanley Economic Building Society's bereavement team, email them, or visit a branch.",
      "phone": "01782 255000",
      "phone_hours": "8am–6pm Monday to Friday, 9am–12pm Saturday",
      "online": null,
      "email": null,
      "post": "Hanley Economic Building Society, Granville House, Festival Park, Hanley, Stoke-on-Trent, Staffordshire ST1 5TB",
      "source_url": "https://www.thehanley.co.uk/contact-and-help-hub",
      "checked": "2026-10-10",
      "institution_id": "hanley-economic-building-society"
    },
    {
      "id": "market-harborough-building-society",
      "organisation": "Market Harborough Building Society",
      "sector": "Building society",
      "route": "Call Market Harborough Building Society or visit a branch.",
      "phone": "01858 412412",
      "phone_hours": "9.00am–5.00pm Monday to Friday",
      "online": "Original or certified copies of documents can be sent through a secure online platform.",
      "email": null,
      "post": "Freepost MARKET HARBOROUGH BUILDING SOCIETY",
      "source_url": "https://mhbs.co.uk/savings-information/deceased-member/",
      "checked": "2026-10-10",
      "institution_id": "market-harborough-building-society"
    },
    {
      "id": "newbury-building-society",
      "organisation": "Newbury Building Society",
      "sector": "Building society",
      "route": "Call Newbury Building Society, who will transfer you to the right team, or use their online death notification form.",
      "phone": "01635 555700",
      "phone_hours": "Monday, Tuesday, Thursday and Friday 9.00am - 5.00pm; Wednesday 9.30am - 5.00pm; closed Sundays and Bank Holidays",
      "online": "Online death notification form linked from the page (for savings customers)",
      "email": null,
      "post": "Newbury Building Society, 90 Bartholomew Street, Newbury, Berkshire, RG14 5EE",
      "source_url": "https://www.newbury.co.uk/news-knowledge/help-and-support/bereavement-support/",
      "checked": "2026-10-10",
      "institution_id": "newbury-building-society"
    },
    {
      "id": "bath-building-society",
      "organisation": "Bath Building Society",
      "sector": "Building society",
      "route": "Call Bath Building Society's customer service team, or email their savings team, and use the bereavement forms linked from their page.",
      "phone": "01225 423271",
      "phone_hours": null,
      "online": "Bereavement registration, withdrawal and request-to-close-account forms linked from the page (PDF downloads), plus a Bereavement Guide booklet",
      "email": "savings@bibs.co.uk",
      "post": null,
      "source_url": "https://www.bathbuildingsociety.co.uk/personal-savings/help-support/bereavement-guidance/",
      "checked": "2026-10-10",
      "institution_id": "bath-building-society"
    },
    {
      "id": "chorley-building-society",
      "organisation": "Chorley Building Society",
      "sector": "Building society",
      "route": "Call or email Chorley Building Society's savers team, write to them, or visit one of their branches.",
      "phone": "01257 235003 (Savers)",
      "phone_hours": null,
      "online": null,
      "email": "savers@chorleybs.co.uk",
      "post": "Chorley Building Society, Key House Foxhole Road, Chorley, PR7 1NZ",
      "source_url": "https://www.chorleybs.co.uk/savings/bereavements",
      "checked": "2026-10-10",
      "institution_id": "chorley-building-society"
    },
    {
      "id": "tipton-coseley-building-society",
      "organisation": "Tipton & Coseley Building Society",
      "sector": "Building society",
      "route": "Take the death certificate to one of Tipton & Coseley's branches, or post it to their head office in Tipton, and call them if you would like to be seen in a private room.",
      "phone": "0121 557 2551 (general enquiries)",
      "phone_hours": null,
      "online": null,
      "email": null,
      "post": "Tipton & Coseley Building Society, 70 Owen Street, Tipton, DY4 8HG",
      "source_url": "https://www.thetipton.co.uk/bereavement-support-for-our-members/",
      "checked": "2026-10-10",
      "institution_id": "tipton-coseley-building-society"
    },
    {
      "id": "national-counties-building-society",
      "organisation": "National Counties Building Society",
      "sector": "Building society",
      "route": "Use National Counties Building Society's online bereavement form, or email their savings or mortgage team.",
      "phone": null,
      "phone_hours": null,
      "online": "Online bereavement form linked from the page",
      "email": "savings.service@ncbs.co.uk (savings accounts)",
      "post": "Family Building Society, Customer Support, Ebbisham House, 30 Church Street, Epsom, Surrey KT17 4NL",
      "source_url": "https://www.ncbs.co.uk/about-us/bereavement",
      "checked": "2026-10-10",
      "institution_id": "national-counties-building-society"
    },
    {
      "id": "manchester-building-society",
      "organisation": "Manchester Building Society",
      "sector": "Building society",
      "route": "Call Manchester Building Society, visit their King Street branch, or write to them.",
      "phone": "0345 604 0050",
      "phone_hours": "8:00am - 6:00pm Monday – Friday, excluding bank holidays",
      "online": null,
      "email": null,
      "post": "Manchester Building Society, PO Box 995, Wallsend, NE28 5FR",
      "source_url": "https://manchester.co.uk/help-and-support/bereavement",
      "checked": "2026-10-10",
      "institution_id": "manchester-building-society"
    },
    {
      "id": "handelsbanken-uk",
      "organisation": "Handelsbanken",
      "sector": "Bank",
      "route": "Contact the customer's branch, call Handelsbanken's Customer Connect team, or use their online form.",
      "phone": "0800 470 8000 (Customer Connect team; +44 20 7578 8247 from outside the UK)",
      "phone_hours": "24 hours a day",
      "online": "Online bereavement form on the page",
      "email": null,
      "post": null,
      "source_url": "https://www.handelsbanken.co.uk/en/support/bereavement",
      "checked": "2026-10-10",
      "institution_id": "handelsbanken-uk"
    },
    {
      "id": "allica-bank",
      "organisation": "Allica Bank",
      "sector": "Bank",
      "route": "Call Allica Bank's customer services team.",
      "phone": "0330 094 3333",
      "phone_hours": "Monday to Friday (excl. Wednesday) from 9.00am to 5.00pm, and Wednesday 9.30am to 5.00pm",
      "online": null,
      "email": null,
      "post": null,
      "source_url": "https://help.allica.bank/what-steps-do-i-need-to-take-to-manage-a-business-bank-account-after-the-death-of-a-loved-one",
      "checked": "2026-10-10",
      "institution_id": "allica-bank"
    },
    {
      "id": "shawbrook",
      "organisation": "Shawbrook Bank",
      "sector": "Bank",
      "route": "Call Shawbrook's bereavement team, email them, or use the free Death Notification Service.",
      "phone": "0330 123 2734",
      "phone_hours": "Weekdays, 9:30am to 4:30pm, excluding public holidays",
      "online": "Free Death Notification Service form, linked from the page (it also tells other taking-part companies)",
      "email": "bereavement@shawbrook.co.uk",
      "post": "The Bereavement Team, Shawbrook Bank, Floor 10, 40 Leadenhall Street, London, EC3A 2BJ",
      "source_url": "https://www.shawbrook.co.uk/information/bereavement/",
      "checked": "2026-10-10",
      "institution_id": "shawbrook"
    },
    {
      "id": "secure-trust-bank",
      "organisation": "Secure Trust Bank",
      "sector": "Bank",
      "route": "Call Secure Trust Bank's bereavement team and select option 1, or post or email them the Notification of Death form.",
      "phone": "0330 303 0092, then option 1",
      "phone_hours": null,
      "online": null,
      "email": "savingsbereavement@securetrustbank.co.uk",
      "post": "Freepost SECURE TRUST BANK (no stamp required)",
      "source_url": "https://www.securetrustbank.com/savings/helpful-information/dealing-with-bereavement",
      "checked": "2026-10-10",
      "institution_id": "secure-trust-bank"
    },
    {
      "id": "kroo-bank",
      "organisation": "Kroo Bank",
      "sector": "Bank",
      "route": "Use Kroo's online bereavement form, or call or email their customer service team.",
      "phone": "08008021323 (+441270448008 from abroad)",
      "phone_hours": null,
      "online": "Online bereavement form, linked from the page",
      "email": "help@kroo.com",
      "post": null,
      "source_url": "https://help.kroo.com/hc/en-gb/articles/23482334397969-A-family-member-who-held-a-Kroo-account-has-passed-away-What-do-I-need-to-do",
      "checked": "2026-10-10",
      "institution_id": "kroo-bank"
    },
    {
      "id": "saga",
      "organisation": "Saga",
      "sector": "Insurer",
      "route": "Call Saga's bereavement team, or use their online bereavement form for car or home insurance.",
      "phone": "0800 092 3816 (policy numbers starting 10, or other Saga insurance)",
      "phone_hours": "Monday to Friday, 9am to 5pm",
      "online": "Online bereavement forms for car insurance, home insurance, or both, linked from the page",
      "email": null,
      "post": null,
      "source_url": "https://www.saga.co.uk/insurance/saga-insurance-bereavement-service",
      "checked": "2026-10-10",
      "institution_id": "saga"
    },
    {
      "id": "morethan",
      "organisation": "More Than",
      "sector": "Insurer",
      "route": "Use More Than's online bereavement form, or go to their Contact us page.",
      "phone": null,
      "phone_hours": null,
      "online": "Online bereavement form linked from the page",
      "email": null,
      "post": null,
      "source_url": "https://www.morethan.com/additional-support-and-assistance/",
      "checked": "2026-10-10",
      "institution_id": "morethan"
    },
    {
      "id": "reassure",
      "organisation": "ReAssure",
      "sector": "Insurer",
      "route": "Call ReAssure's bereavement team, or use their online bereavement form; former Barclays Life policies have a separate number.",
      "phone": "0800 073 1777 (+44 1952 292929 from overseas)",
      "phone_hours": "Monday to Friday (not including bank holidays), 8.30am to 5.30pm",
      "online": "Online bereavement form linked from the page",
      "email": null,
      "post": null,
      "source_url": "https://www.reassure.co.uk/insurance/making-a-claim/",
      "checked": "2026-10-10",
      "institution_id": "reassure"
    },
    {
      "id": "canada-life",
      "organisation": "Canada Life",
      "sector": "Insurer",
      "route": "Use Canada Life's online bereavement form, or call the number listed for the policy's product on their Contact us page.",
      "phone": null,
      "phone_hours": null,
      "online": "Online bereavement form linked from the page (also reached from the Contact us page)",
      "email": null,
      "post": null,
      "source_url": "https://www.canadalife.co.uk/customer/help-and-support/bereavement-support/",
      "checked": "2026-10-10",
      "institution_id": "canada-life"
    },
    {
      "id": "the-exeter",
      "organisation": "The Exeter",
      "sector": "Insurer",
      "route": "Call The Exeter's claims team, or write to them, to register a life insurance claim.",
      "phone": "0300 123 3201",
      "phone_hours": "Monday to Friday, 9am - 5pm",
      "online": null,
      "email": null,
      "post": "The Exeter, Lakeside House, Emperor Way, Exeter, EX1 3FD",
      "source_url": "https://www.the-exeter.com/make-a-claim/",
      "checked": "2026-10-10",
      "institution_id": "the-exeter"
    },
    {
      "id": "british-seniors",
      "organisation": "British Seniors",
      "sector": "Insurer",
      "route": "Call British Seniors' claims line, email their claims address, or write to them.",
      "phone": "0800 542 7618",
      "phone_hours": "Monday to Friday, 9am to 7pm, excluding bank holidays",
      "online": null,
      "email": "claims@britishseniors.co.uk",
      "post": "British Seniors Insurance Agency, PO Box 6063, Windsor, SL4 9GL",
      "source_url": "https://www.britishseniors.co.uk/existing-customer/",
      "checked": "2026-10-10",
      "institution_id": "british-seniors"
    },
    {
      "id": "vanguard-uk",
      "organisation": "Vanguard UK",
      "sector": "Pension provider",
      "route": "Call Vanguard's bereavement team, or email them.",
      "phone": "0800 587 0460",
      "phone_hours": "Monday to Friday, 9am to 5pm",
      "online": "Secure message from your own Vanguard account",
      "email": "personalinvestors@vanguard.co.uk",
      "post": "Vanguard, PO Box 24095, 1 Tanfield, Edinburgh, EH3 1FS",
      "source_url": "https://www.vanguardinvestor.co.uk/need-help/answer/how-do-i-let-you-know-a-vanguard-account-holder-has-died",
      "checked": "2026-10-10",
      "institution_id": "vanguard-uk"
    },
    {
      "id": "nutmeg",
      "organisation": "Nutmeg (J.P. Morgan Personal Investing)",
      "sector": "Pension provider",
      "route": "Email Nutmeg's client support team (now J.P. Morgan Personal Investing) with a copy of the death certificate, or call them.",
      "phone": "020 3598 1515",
      "phone_hours": "Monday to Thursday, 9am to 5.30pm; Friday, 9am to 4.30pm; closed on public holidays",
      "online": null,
      "email": "support@personalinvesting.jpmorgan.com",
      "post": "J.P. Morgan Personal Investing, 25 Bank Street, Canary Wharf, London, E14 5JP (they prefer documents by email but accept post)",
      "source_url": "https://support.personalinvesting.jpmorgan.com/?article=115000363372-What-to-do-when-someone-dies",
      "checked": "2026-10-10",
      "institution_id": "nutmeg"
    },
    {
      "id": "wealthify",
      "organisation": "Wealthify",
      "sector": "Pension provider",
      "route": "Call Wealthify's Customer Care Team, email them, or use their LiveChat.",
      "phone": "0800 802 1800",
      "phone_hours": "Monday to Friday, 8.00am to 5.30pm",
      "online": "LiveChat with the Customer Care Team (8.00am to 5.30pm every weekday)",
      "email": "bereavement@wealthify.com",
      "post": null,
      "source_url": "https://www.wealthify.com/faq/bereavement",
      "checked": "2026-10-10",
      "institution_id": "wealthify"
    },
    {
      "id": "moneybox",
      "organisation": "Moneybox",
      "sector": "Pension provider",
      "route": "Complete Moneybox's Bereavement Form, which they say is the best way to tell them, or email their bereavements team.",
      "phone": null,
      "phone_hours": null,
      "online": "Bereavement Form (a PDF), linked from the page",
      "email": "bereavements@moneyboxapp.com",
      "post": "Bereavements Team, Moneybox, 1–2 Hatfields, London, SE1 9PG",
      "source_url": "https://www.moneyboxapp.com/faqs/category/your-account/your-account/what-to-do-when-someone-with-a-moneybox-account-dies",
      "checked": "2026-10-10",
      "institution_id": "moneybox"
    },
    {
      "id": "penfold",
      "organisation": "Penfold",
      "sector": "Pension provider",
      "route": "Email Penfold with the details of the person who has died, and their team will guide you through the next steps.",
      "phone": null,
      "phone_hours": null,
      "online": null,
      "email": "hello@getpenfold.com",
      "post": null,
      "source_url": "https://help.getpenfold.com/en/articles/10637543-i-am-a-beneficiary-of-a-family-member-who-has-passed-away",
      "checked": "2026-10-10",
      "institution_id": "penfold"
    },
    {
      "id": "ecotricity",
      "organisation": "Ecotricity",
      "sector": "Energy",
      "route": "Call Ecotricity's customer support team, email them, or write to their Bereavement Team.",
      "phone": "0345 555 7100",
      "phone_hours": "Monday to Friday 9am - 7pm; Saturday and Sunday 9am - 5pm",
      "online": null,
      "email": "accounthelp@ecotricity.co.uk",
      "post": "FAO Bereavement Team, Freepost ECOTRICITY",
      "source_url": "https://www.ecotricity.co.uk/support/extra-support",
      "checked": "2026-10-10",
      "institution_id": "ecotricity"
    },
    {
      "id": "good-energy",
      "organisation": "Good Energy",
      "sector": "Energy",
      "route": "Call Good Energy's customer team, or email them.",
      "phone": "0345 034 2400",
      "phone_hours": "8am to 5pm Monday and 9am to 5pm Tuesday to Friday. Closed on bank holidays.",
      "online": null,
      "email": "hello@goodenergy.co.uk",
      "post": null,
      "source_url": "https://www.goodenergy.co.uk/support/articles/updating-account-holder-information/",
      "checked": "2026-10-10",
      "institution_id": "good-energy"
    },
    {
      "id": "outfox-energy",
      "organisation": "Outfox Energy",
      "sector": "Energy",
      "route": "Call Outfox Energy's customer team, or email them.",
      "phone": "0800 103 2702",
      "phone_hours": "Monday to Friday 08:30 – 17:00, Saturday 09:00 – 14:00",
      "online": null,
      "email": "hello@outfox.energy",
      "post": null,
      "source_url": "https://help.outfox.energy/hc/en-gb/articles/360017183040-How-do-I-manage-someone-s-energy-account-after-they-ve-passed-away",
      "checked": "2026-10-10",
      "institution_id": "outfox-energy"
    },
    {
      "id": "flogas",
      "organisation": "Flogas",
      "sector": "Energy",
      "route": "Call Flogas, write to them, or use their online bereavement form.",
      "phone": "0800 574 574 (free)",
      "phone_hours": "Monday to Friday 8am-5pm, Saturday 8am-1pm",
      "online": "Online bereavement notification form on the page",
      "email": null,
      "post": "Flogas Britain Ltd, Rayns Way, Watermead Business Park, Syston, Leicester, LE7 1PF",
      "source_url": "https://www.flogas.co.uk/home/existing-customers/bereavement",
      "checked": "2026-10-10",
      "institution_id": "flogas"
    },
    {
      "id": "id-mobile",
      "organisation": "iD Mobile",
      "sector": "Telecoms",
      "route": "Use iD Mobile's live chat (type 'Bereavement'), or email them the death certificate if live chat is not available.",
      "phone": null,
      "phone_hours": null,
      "online": "Live chat on iD Mobile's site: type 'Bereavement' to reach an agent",
      "email": "documents@idmobile.co.uk (if you cannot use live chat; include the account holder's name and mobile number)",
      "post": null,
      "source_url": "https://community.idmobile.co.uk/cancelling-an-id-mobile-plan-109/how-do-i-notify-id-mobile-about-a-bereavement-44515",
      "checked": "2026-10-10",
      "institution_id": "id-mobile"
    },
    {
      "id": "smarty",
      "organisation": "SMARTY",
      "sector": "Telecoms",
      "route": "Email a copy of the death certificate to Smarty. No phone route is published on their bereavement page.",
      "phone": null,
      "phone_hours": null,
      "online": null,
      "email": "proofs@support.smarty.co.uk",
      "post": null,
      "source_url": "https://help.smarty.co.uk/en/articles/952727-closing-the-account-of-someone-who-has-died",
      "checked": "2026-10-10",
      "institution_id": "smarty"
    },
    {
      "id": "community-fibre",
      "organisation": "Community Fibre",
      "sector": "Telecoms",
      "route": "Contact Community Fibre's support team by live chat, their online request form, or phone to transfer or close the account.",
      "phone": "0800 082 0770",
      "phone_hours": "Monday to Friday, 8am-9pm; weekends and bank holidays, 9am-7pm",
      "online": "Live chat, or the online request form linked from the page",
      "email": null,
      "post": null,
      "source_url": "https://help.communityfibre.co.uk/managing-my-account/account-holder-changes/the-account-holder-passed-away",
      "checked": "2026-10-10",
      "institution_id": "community-fibre"
    },
    {
      "id": "ebay",
      "organisation": "eBay UK",
      "sector": "Digital & online accounts",
      "route": "Use eBay's online deceased member report form to report the death.",
      "phone": null,
      "phone_hours": null,
      "online": "Online deceased member report form, opened from eBay's 'Reporting the death of an eBay member' help page",
      "email": null,
      "post": null,
      "source_url": "https://www.ebay.co.uk/help/account/changing-account-settings/closing-account-deceased-member?id=5574",
      "checked": "2026-10-10",
      "institution_id": "ebay"
    },
    {
      "id": "now-tv",
      "organisation": "NOW (TV and Broadband)",
      "sector": "Telecoms",
      "route": "For a NOW TV account, use live chat from the help page; for a NOW Broadband account, call NOW.",
      "phone": "03303 323 031 (NOW Broadband accounts only)",
      "phone_hours": null,
      "online": "Live chat, started from the option at the bottom of the help page (for TV accounts)",
      "email": null,
      "post": null,
      "source_url": "https://www.nowtv.com/gb/help/article/let-us-know-account-holder-has-died",
      "checked": "2026-10-10",
      "institution_id": "now-tv"
    },
    {
      "id": "dropbox",
      "organisation": "Dropbox",
      "sector": "Digital & online accounts",
      "route": "Raise a support ticket with Dropbox, sending the documents their help page lists.",
      "phone": null,
      "phone_hours": null,
      "online": "Support ticket, created from the link on the page",
      "email": null,
      "post": null,
      "source_url": "https://help.dropbox.com/account-settings/access-account-of-someone-who-passed-away",
      "checked": "2026-10-10",
      "institution_id": "dropbox"
    },
    {
      "id": "ancestry",
      "organisation": "Ancestry",
      "sector": "Digital & online accounts",
      "route": "Ask Ancestry's support team for access through the Contact us chat on their help page, either from the person's own email address or with a death certificate and proof of who the executor is.",
      "phone": null,
      "phone_hours": null,
      "online": "Contact us chat on the page (starts with Ancestry's AI assistant, which can connect you to an Ancestry Expert)",
      "email": null,
      "post": null,
      "source_url": "https://help.ancestry.co.uk/hc/en-gb/articles/53933330467347-Requesting-Access-to-the-Account-of-an-Ancestry-Member-Who-Passed-Away",
      "checked": "2026-10-10",
      "institution_id": "ancestry"
    },
    {
      "id": "leek-building-society",
      "organisation": "Leek Building Society",
      "sector": "Building society",
      "route": "Call Leek Building Society's Savings Team, visit your local branch, write to them, or use the enquiry form on their Contact page.",
      "phone": "0808 281 9308 (Savings Team)",
      "phone_hours": "9am to 5pm, Monday to Friday",
      "online": "Enquiry form on the Contact page (Online Enquiries)",
      "email": null,
      "post": "Leek Building Society, 50 St. Edward Street, Leek, Staffordshire ST13 5DL",
      "source_url": "https://www.leekbs.co.uk/savings/useful-information/#tab-14636-8",
      "checked": "2026-10-10",
      "institution_id": "leek-building-society"
    },
    {
      "id": "suffolk-building-society",
      "organisation": "Suffolk Building Society",
      "sector": "Building society",
      "route": "Call Suffolk Building Society, use the contact form on their bereavement page, or visit any branch.",
      "phone": "0330 123 0723",
      "phone_hours": null,
      "online": "Contact form on the bereavement page; they get back in touch with you",
      "email": "hello@suffolkbuildingsociety.co.uk",
      "post": null,
      "source_url": "https://www.suffolkbuildingsociety.co.uk/members/bereavement/",
      "checked": "2026-10-10",
      "institution_id": "suffolk-building-society"
    },
    {
      "id": "cambridge-building-society",
      "organisation": "The Cambridge Building Society",
      "sector": "Building society",
      "route": "Call The Cambridge Building Society, or visit your local branch, to tell them about the death.",
      "phone": "0345 601 3344",
      "phone_hours": "8.30am to 6pm Monday to Friday, 9am to 2pm Saturday, closed Sundays and bank holidays",
      "online": null,
      "email": null,
      "post": null,
      "source_url": "https://www.cambridgebs.co.uk/more/help-centre/faqs-and-guides/additional-support/life-events/bereavement-guide",
      "checked": "2026-10-10",
      "institution_id": "cambridge-building-society"
    },
    {
      "id": "teachers-building-society",
      "organisation": "Teachers Building Society",
      "sector": "Building society",
      "route": "Call Teachers Building Society's member services team to discuss a bereavement.",
      "phone": "0800 783 2367",
      "phone_hours": null,
      "online": null,
      "email": null,
      "post": null,
      "source_url": "https://www.teachersbuildingsociety.co.uk/help-me/tougher-times",
      "checked": "2026-10-10",
      "institution_id": "teachers-building-society"
    },
    {
      "id": "scottish-friendly",
      "organisation": "Scottish Friendly",
      "sector": "Insurer",
      "route": "Download, print and post Scottish Friendly's bereavement claim form, or call them if you have questions about what they need.",
      "phone": "0333 323 5433 (UK)",
      "phone_hours": "8.30am-5.30pm, Monday to Friday",
      "online": "Bereavement claim forms to download and print, then post; an online contact form is also on the page for questions",
      "email": null,
      "post": "Scottish Friendly Assurance Society Ltd, Galbraith House, 16 Blythswood Square, Glasgow G2 4HJ",
      "source_url": "https://www.scottishfriendly.co.uk/help-support/support-hub/bereavement-support",
      "checked": "2026-10-10",
      "institution_id": "scottish-friendly"
    },
    {
      "id": "tfl",
      "organisation": "Transport for London",
      "sector": "Government",
      "route": "Call Transport for London to claim a refund on behalf of someone who has died.",
      "phone": "0343 222 1234 (charges may apply)",
      "phone_hours": "Monday to Sunday 08:00-20:00",
      "online": null,
      "email": null,
      "post": null,
      "source_url": "https://tfl.gov.uk/fares/refunds/refund-on-behalf-of-someone-who-has-died",
      "checked": "2026-10-10",
      "institution_id": "tfl"
    },
    {
      "id": "interactive-investor",
      "organisation": "interactive investor",
      "sector": "Pension provider",
      "route": "A solicitor, next of kin or executor can tell interactive investor by sending written confirmation of the death with an original or certified copy of the death certificate, by post or by secure message from an ii account. Its Bereavement Helpdesk takes calls too.",
      "phone": "0345 607 6001 (+44 113 346 2309 from abroad), Bereavement Helpdesk",
      "phone_hours": "7:45am–5:30pm, Monday to Friday",
      "online": "Secure message from your ii account, to send the documents",
      "email": null,
      "post": "interactive investor, 4th Floor, 3 South Brook Street, Leeds, LS10 1FT",
      "source_url": "https://www.ii.co.uk/help/using-your-account/bereavement/account-holder-has-passed-away",
      "checked": "2026-10-10",
      "institution_id": "interactive-investor"
    },
    {
      "id": "so-energy",
      "organisation": "So Energy",
      "sector": "Energy",
      "route": "Call or email So Energy when you are ready. You can get in touch before you have all the information it asks for.",
      "phone": "0330 111 5050",
      "phone_hours": "9am–5pm, Monday to Friday",
      "online": null,
      "email": "help@so.energy",
      "post": null,
      "source_url": "https://justsoyouknow.so.energy/posts/2110480-a-so-energy-customer-has-passed-away-what-should-i-do",
      "checked": "2026-10-10",
      "institution_id": "so-energy"
    },
    {
      "id": "vitality",
      "organisation": "Vitality",
      "sector": "Insurer",
      "route": "To claim on a Vitality Life insurance plan, call Vitality to speak to an adviser, or read its guide to making a life insurance claim for contact details and next steps.",
      "phone": "0345 602 3523",
      "phone_hours": null,
      "online": null,
      "email": null,
      "post": null,
      "source_url": "https://www.vitality.co.uk/support/bereavement-support/",
      "checked": "2026-10-10",
      "institution_id": "vitality"
    },
    {
      "id": "bupa",
      "organisation": "Bupa",
      "sector": "Insurer",
      "route": "Use Bupa's online form to tell it that someone with a Bupa policy has died. You can upload documents at step four, or submit the form first and send them later.",
      "phone": null,
      "phone_hours": null,
      "online": "Online form on the page; it asks for the person's full name, date of birth, date of death, postcode and Bupa membership or registration number if known",
      "email": null,
      "post": null,
      "source_url": "https://www.bupa.co.uk/help-and-support/bereavement/notification",
      "checked": "2026-10-10",
      "institution_id": "bupa"
    },
    {
      "id": "voxi",
      "organisation": "VOXI",
      "sector": "Telecoms",
      "route": "Use VOXI's bereavement form, linked from its accessibility page under 'Report a bereavement'.",
      "phone": null,
      "phone_hours": null,
      "online": "Bereavement form linked from the accessibility page",
      "email": null,
      "post": null,
      "source_url": "https://www.voxi.co.uk/accessibility",
      "checked": "2026-10-10",
      "institution_id": "voxi"
    },
    {
      "id": "marcus-by-goldman-sachs",
      "organisation": "Marcus by Goldman Sachs",
      "sector": "Bank",
      "route": "Call Marcus's Customer Care Team to tell it of a death. The account is then frozen, and Marcus keeps paying interest on the balance. When you are ready to settle the account, email or post the death certificate and a signed bereavement form.",
      "phone": "0800 085 6789 (+44 203 901 3353 from abroad)",
      "phone_hours": "8am–8pm, Monday to Friday (excluding bank holidays)",
      "online": null,
      "email": "LifeEventsUK@gs.com (for sending your documents)",
      "post": "Marcus UK, PO Box 74787, London, EC4P 4JG",
      "source_url": "https://www.marcus.co.uk/uk/en/public-site/help/bereavement",
      "checked": "2026-10-09",
      "institution_id": "marcus-by-goldman-sachs"
    },
    {
      "id": "loughborough-building-society",
      "organisation": "Loughborough Building Society",
      "sector": "Building society",
      "route": "Call the Society's savings team, visit your nearest branch or agency, or post the original or a certified copy of the death certificate to head office.",
      "phone": "01509 631960 (savings team)",
      "phone_hours": null,
      "online": null,
      "email": null,
      "post": "Loughborough Building Society, 56 Woodgate, Loughborough, Leicestershire, LE11 2TZ",
      "source_url": "https://www.theloughborough.co.uk/help-and-support/bereavement-and-power-of-attorney/bereavement-2",
      "checked": "2026-10-09",
      "institution_id": "loughborough-building-society"
    },
    {
      "id": "saffron-building-society",
      "organisation": "Saffron Building Society",
      "sector": "Building society",
      "route": "Complete the Society's Bereavement Instruction form when you tell it of a death (it is not needed if only joint savings accounts are held), and call or visit a branch.",
      "phone": "0800 072 1100",
      "phone_hours": "Monday–Friday 8:30am–5:30pm, Saturday 9am–1pm; closed Sundays and bank holidays",
      "online": "Bereavement Instruction form to download from the Forms and downloads section of the Society's website",
      "email": null,
      "post": "Saffron House, 1A Market Street, Saffron Walden, Essex, CB10 1HX",
      "source_url": "https://www.saffronbs.co.uk/Bereavementsupport",
      "checked": "2026-10-09",
      "institution_id": "saffron-building-society"
    }
  ]
}