Read from NOW: Pensions’s own page on · source: nowpensions.com
Call NOW: Pensions on 0333 091 8612.
| Route | Detail | Read on |
|---|---|---|
| Phone | 0333 091 8612 | |
| Post | now:pensions, 3rd Floor, 37 Park Row, Nottingham, NG1 6GHThe postal address on their contact page is for documents you need to send them; their bereavement guide and FAQ do not say to post anything there to tell them about a death. | |
| Member support (general) | 0330 100 3334Their contact page gives this as the member support line, Monday to Friday 8am to 6pm. Its section on someone who has died has a “Speak to us” button that goes to their bereavement guide, which is where the bereavement number is printed; the contact page itself does not print it |
Keep one line per call. If anything goes wrong later, this is what you will be asked for.
Letters to tell a bank, building society, insurer or pension provider about a death, ready to fill in. No account, no email needed.
A blank to fill in yourself. Not legal advice. Written for England and Wales.
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Their page says you will be put straight through to an adviser when you call. Their FAQ says it is worth getting the person’s details together before you call.
After the call they send you a form about the person’s family and dependants. Their FAQ says that once they have the form back, checking it can take a couple of weeks.
They then work out who the money should go to. Their FAQ says this can take a few weeks, depending on the information they have.
The now:pensions Trustee has the final say over who gets the money, and will usually take into account any instructions the person left. Members can name people or organisations, such as charities, in their online account. Paper expression of wish forms sent in earlier are still held and still used.
Their adviser page describes what is paid on a member’s death as a lump sum equal to the value of the member’s account, paid to the beneficiaries as the Trustee decides.
If you are due some or all of the money, they send a second form asking for proof of your identity and your bank details. Their FAQ says paying out can take up to a couple of months, depending on the information they already have and what they need.
Their page says the Trustee having the final say means the money can be paid without inheritance tax, although this is expected to change from 6 April 2027.
If it has been two years since they were told of the death by the time the money is paid, the pension savings are taxed under HM Revenue & Customs rules. A later line of their FAQ says there is no tax to pay if they pay out less than two years after the person’s death.
If they have not paid all the money within six years of the date of the person’s death, their rules say they cannot make any more payments.
If the person was getting a State Pension, their page says to tell the Pension Service separately. GOV.UK’s Pension Service contact page says: if you live in Northern Ireland, contact the Northern Ireland Pension Centre.
Their bereavement guide, and the first sentence of their FAQ on what to do when someone has died: the pension savings are taxed if it has been two years since the date they were told about the person’s death.
The next sentence of the same FAQ: there is no tax to pay if they pay out less than two years after the person’s death.
Both are NOW: Pensions’s own. Read on 16 October 2026. If it matters to you, ask NOW: Pensions which applies.
NOW: Pensions is not on GOV.UK’s list of organisations Tell Us Once notifies.
Tell Us Once does not tell banks, mortgage providers, insurance providers, companies the person had contracts with (such as utility companies, landlords or housing associations), or personal or workplace pension schemes other than the public sector ones it contacts. GOV.UK says you will need to contact organisations like these yourself, and lists other things you may also need to do: update the property records if the person owned land or property; contact DVLA if they owned a vehicle and you sell it, or keep it and tax it in your own name; contact HMRC if they owed business taxes like VAT; contact the Student Loans Company if they had a student loan; and contact DWP if a child or baby has died and you get benefits as their parent or carer.
Tell Us Once is available only if the person was living in England, Scotland or Wales. GOV.UK says it cannot be used if the person was living in Northern Ireland when they died, or living abroad permanently when they died.
Read from GOV.UK on 16 October 2026.
How Tell Us Once worksOne free online notification tells the member organisations you choose, at the same time.
NOW: Pensions is not on the Death Notification Service’s own list of members, so the service cannot tell NOW: Pensions for you. Read from its member list on 16 October 2026.
Notification only. Each member you choose updates its records and tells you the next steps. The service’s own FAQ says to expect that within 10 working days where a member holds a live account, and that a member holding no account will not write back.
Every route here was read from NOW: Pensions’s own pages on 16 October 2026, not from a directory or a search result. If this page and NOW: Pensions’s own page ever disagree, believe theirs.
SONAR is our own watch over the figures and links this site publishes. It can flag a change; it cannot edit this page. A person re-reads NOW: Pensions’s page and re-dates it.
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