Nobody can ring the bank without getting into your email first. This is where the way in is written down — where it's kept, and who can help if someone is locked out.
We never ask you for a password, and you shouldn't type one here. This page records where the way in is kept — “in my password manager”, “sealed envelope with my sister” — so someone can follow the trail on the day without a single secret ever being typed into a website.
Everything else runs through it
Banks, pensions and insurers all send confirmations to an email address. If nobody can open the email, the rest of the paperwork stalls before it starts — however well organised the documents are.
A locked phone can stay locked
Fingerprint and face unlock die with the person. Without the PIN written down somewhere, a phone — and the two-factor codes on it — can be genuinely unrecoverable. This is the most common hard stop families hit.
The route, never the secret
We ask where the way in is kept, not what it is. That way this list is useful to the right person and near-useless to anyone else — and you never hand a password to a website, ours included.
We use first-party analytics only — no third parties, no ad tracking — to see which pages actually help people. You can keep that off. Privacy